Eccles Hotel and Spa

We were looking for a night away, just to relax and catch up. Used an offer from Rory's Travel Club to stay at Eccles. Lovely room with a great view over the bay. Comfortable beds. Nice shower, but very limited products, only one small shower gel for a twin room! The products were lovely. Other thing was the position or size of the wash basin, felt we were squeezing past it all the time - it was very big and quite close to the door. But overall a lovely room. The staff were just lovely. We wanted something to eat, found the cafe-bar and were waiting to catch the eye of the lady behind the bar, when someone else came over to us and when he heard we wanted lunch, explained it wasn't served there and walked us to the dining room - just a nice touch. Lunch was very nice and relaxed and we took a drink out onto the deck afterwards and sat there for ages. it felt like nothing was too much trouble when we asked. We had dinner that evening and it was very good. Asked about the beef as I don't like to see any pink in my meat and ordered it once we'd agreed on that - and it came out perfect and was lovely. Friend wasn't quite as lucky and ordered steak to be well done, but not burnt - but it was medium-rare. We explained that and it was immediately taken away with apologies and a fresh steak cooked - in some ways to her horror as she'd eaten a few bits and felt she'd never manage another full one - but it was so delicious that she did. By now the waiter from lunch time remembered us and our coffee preferences - which did make us feel special! After dinner brandy in the bar and it was really nice and relaxed there. Good night's sleep. Room slightly warmer than we'd have liked, but it was middle of June. Breakfast was really good. Mix of buffet and cooked options. All really good. Checkin and checkout were both friendly and easy. Highly recommend a stay here - just good old fashioned hospitality.

We had the most fabulous few days here for our Wedding in May. The locality, the hotel, the service and all the staff here were wonderful. Mags is the wedding coordinator here and she was just amazing. From start to finish, I felt so at ease and comfortable and nothing that we both asked was too much trouble and Mags did it with such pleasure. As we have noted since, we felt 'at home' here with our families and each of the staff did their best to cater to a large group of us over a few days. Mags gave such attention to detail in everything she did for our wedding. I could not recommend here more for your special day and especially Mags. She was a star and we cannot wait to visit here again soon.

How this hotel is classified as four star is a joke. Dreary atmostphere; tiny shabby rooms with stained furniture; our friends' shower didn't work; lift out of order; our table wasn't ready for dinner having pre-booked it months in advance, and then confirmed in writing and by telephone, plus selecting our table that afternoon; maître'd very disagreeable and unhelpful; mediocre food; stained, unwashed floor in the conversatory at breakfast. All in all, the worst hotel we've stayed in anywhere in Europe.