Adventure Inn - Glenwood Springs

Stayed one night....room was clean and comfortable. We came late in the evening unexpectedly and front desk accommodated us in a friendly way. Price was affordable. Breakfast options were small but fresh and clean. Would absolutely stay here again.

If I could rate this one star I would.. We arrived on Friday to TERRIBLE front desk customer service. She was rude and had an attitude that no one in the hospitality industry should possess. The rooms were okay but we’re old and could use some update it. There were bugs in our room which was a HUGE downfall of this place. With the combination of awful customer services and bugs in the room- spend the extra money and stay somewhere else in town!

The stay was ok! It was economical for when you just need a place to rest after a day of fun adventures. The towels had hairs and just felt dirty. Sadly not the best experience, great view but definitely dissatisfied. When I looked at their website it said they had breakfast which is what I was looking for, one less meal to worry about. We asked the clerk the night before what time breakfast was ready and he said they didn’t serve breakfast, that they only served coffee. The next morning after 7:30 am there was NO coffee ready, I asked the clerk if there was coffee and he said he was too busy to make more and he would make some more. I went back to my room to get ready. Came back out (20 minutes later) and no sign of the clerk and no sign of coffee being made.

The front desk service was the worst I have ever experienced. The woman at the front desk was beyond rude and had the worst attitude of any person I have ever come in contact with in a Hotel. I was absolutely appalled that a Hotel would ever hire a person like this for a job in the Hospitality Industry where customer service is their job. You can not say the things she did in such a rude tone in the hotel industry, especially when the customer is being reasonable. I was only trying to get information on an item I left behind from the previous day when I stayed here, and I was met with such rudeness I was almost speechless. This all happened at around 3pm on July 10th 2023. I will not return and can not recommend. The rooms were okay considering it was a cheaper hotel, but the bathrooms were dated and you can tell it was an older hotel in the area. You get what you pay for. Wifi wasn't fast in our room but we didn't really need it and cell service was good enough. There were donuts and coffee for breakfast each day. It met the bare minimum needs of what I needed out of a bed and breakfast, which is fine to save some money, but in the future I would pay for a more expensive hotel to get better front desk service. The experience with the front desk attendant truly ruined my reflection on my stay. The next time I come to visit family I will be sure to steer friends clear of this location.