Holiday Inn Express Gloucester

Staff, breakfast, and cleanliness were great. We had a room on the first floor and the ceiling must be lacking insulation or some type of sound barrier because we could hear whenever someone was walking in the room or the hallway above us. We were not able to sleep. We did appreciate the friendliness of the staff.

Nice, clean, comfortable Hotel was close to where we needed to be, so we picked it. I was delighted by how clean and well maintained the facility was, and the great check-in. The room was clean and comfortable but seemed to be missing artwork (hooks on wall but no art) and maybe furniture (empty corner where I would expect to see a chair), and we had some problems working the AC from the thermostat. None of that really interfered with our enjoyment of our stay. Expect to be in the area again and would stay again with no hesitation.

Ac did not work, ants in room, house keeping was like a kid did it! Beds not made, floors were not swept or cleaned, trash was not emptied towels and etc were not brought to room.

We were on the first floor. Our room felt extremely damp. I placed bath towels on the lvt floors so we would not slip. I saw there was a small dehumidifier in the corner that was not running, I opened the tank and it was full with water. I emptied it and turned it on. We had to run the air at an extremely low temperature to help keep the humidity down. I went to the front desk and told the older gentleman that was there about the humidity and dampness in my room, I requested more towels as we used them on the floors. He acknowledged what I had told him and gave me towels. When we came back from the wedding Saturday evening the beds were made, the damp towels used as rugs from the day before were still on the floor, and the dehumidifier had to be emptied, yet again, actually I had to empty the dehumidifier numerous time that evening. The sound of the machine was loud and because the air was running continuously it made for yet another uncomfortable night of sleep. Both my husband I woke with encrusted eyes and congestion Sunday morning, so we packed up at 7 and left. Today I'm still feeling the effects of this. Please see photos attached.

The entire property was without hot water both Saturday night 5/24 and 5/25. We were unable to take either a bath or a shower. We were left unsatisfied.

The room was decent. However, the facility needs maintenance and repairs. The elevator does not consistently work and needs to adjusting at times to close the door. The service record was not listed in the elevator, so I’m not sure the last time it was checked. Also, the breakfast was not the best. Coffee was not available either of the mornings, and the food was inedible at times.