Best Western Plus Goldsboro

Old and run down Very run down. Rust,mildew, burn stains. Rug was damp and sticky. Room not refreshed unless you ask 24 hours in advance…but they don’t tell you this on check in.

The staff at checking was great. Friendly and efficient. The lady who did our checkout must have been having a bad day and took it out on us.

Very friendly and helpful, however when I arrived they double booked my room, but the front desk agent got me a room, especially helpful since it was air show weekend and everywhere was fully booked

Jasmin was fabulous. Our TV wasn’t working she personally came and rectified it. She also made recommendations for food and activities. Great job

Run down but trying their best Big issues: - toilet was leaking when we arrived - the main elevator was broken - both keycards randomly stopped working on our last day - the pool has not been cleaned, so we could not use it (it was April and 80 degrees when we stayed) - a shower stool that we did not request had a visible piece of hair stuck to it when we arrived - no shampoo or conditioner in the shower - only decaf coffee in the room - Wi-Fi did not work Not so big issues: - old brown dirty-looking carpet everywhere - humidity levels were high as they seemingly keep the AC down - TV had 40 channels, some of which were not working. Kids had Nick and Disney and only Nick was working. Good things: - They seemed like they were trying their best and were prompt. - Breakfast staff was helpful and friendly. - coffee machine was awesome - water bottles were available to grab - our plumbing issue and keycard issue were promptly resolved I did not have time to ask to fix the WiFi issue, lack of shampoo or lack of non decaf coffee.

Miss Kalea was very nice and professional.She knows her position Very well. She gave me information About a party room i inquired about Very helpful