Hôtel Sarakawa

Disappointing first impression and very poor service by some of the employees. What put me off was to be told to wait for over hour just for checking into the room. The staff in charge was more interested in showing off his superiority rather than serve his customers. If it only happened to me, I would have understood it as a one off. However, I heard several; other customers complaining of the same ill treatment. Then the service is the restaurants, was equally poor. Very unenthusiastic waiters. Maybe it's the customer service culture. The hotel is an old jewel but could do with some faceup. Internet is intermittent.  

This is a large modern hotel. Rooms were well equipped, comfy bed, large bathroom and good a/c and wifi. The grounds are extensive and patrolled but walking to the beach from the walled compound isn't recommended. There is an Olympic sized swimming pool and sun loungers around the grounds. Food was fine.

This hotel was once luxurious but now I have regretted booking this via ***********. at my arrival they refused to let my guess into my room stating that it was booked for 1 adult only. I have to come down to the main reception to make a complain and show a proof of my booking before they apologised. The room was smelling so badly that I have to spray my own perfume but this did not help. Fortunately the hotel manager was In the same lift when I was stating that I will never return and will write a review and she apologies and offered a better looking a smell room. In the morning they only served breakfast at my partner and refused to give me a simple cup of coffee even though I had no breakfast. They said that I must pay for the coffee. At that point I became so fume that I threw the money and asked them to keep it and left without the cup of coffee. Few minutes later they started phoning the room to speak to me and I declined the call. Later on one of the staff called in to speak to me. After several attempts I accepted and she began to apologies that they made a mistake because they thought that the room was for 1 adult only. They returned the money and offered me to now get the breakfast and I declined. I finally took my money but certainly did not want any of their coffee or even water anymore. I was so so disappointed 😞 and will never ever stay at this hotel again. I will certainly never recommend it to any of my relatives or friends. The romantic time that we were supposed to have together turned into a nightmare. It is very sad so sad I will never forget that horrible experience😡😡.

I would tell it is far better than other hotels I stayed in Togo and benin. The room was spacious and the food Ok. However, the service is so slow! we spent more than 2 hours waiting for our food to come! I finally gave up. I had a safe but it was not connected to the wall!!The service at the information desc is also so slow

Pour un voyage d'affaires, j'ai passé 3 nuits dans cet hôtel immense, tout droit sorti d'une autre époque. Inauguré en 1980, il pourrait servir de décor pour un film des années 60 ou 70 avec son style typique. Accueil un peu administratif avant de découvrir une chambre classique, sans charme, donnant sur un grand balcon avec vue sur le parc (sympa mais impossible de profiter de ce balcon vu les températures). Literie très dure, pas du tout à mon goût, un frigo vide posé dans un coin (pas encastré), salle de bain avec une douche simple (pas italienne)... Pas terrible mais heureusement, c'est propre. Surtout, pour un hôtel considéré de classe internationale, Wi-Fi CATASTROPHIQUE ! Impossible de se connecter depuis la chambre (certaines avaient un peu plus de réseau, c'est aléatoire). Nécessité de se rendre au lobby mais même là, c'était instable. Très énervant. Le jardin est immense et une piscine colossale de longueur olympique (!) en occupe une partie. C'est impressionnant mais franchement, elle est surdimensionnée et finalement pas très agréable. Le petit déjeuner est organisé dans la Rotonde, une salle ouverte dans le jardin à l'atmosphère lourde. Buffet pas terrible. Tout n'a pas l'air d'une fraîcheur garantie... Possibilité d'y dîner mais apparemment, service hyper lent. Nous avons mangé des pizzas avec de bonnes bières bien fraîches le soir au bar du bord de la piscine. Service un peu hésitant mais c'est le meilleur coin de l'hôtel. Il y a aussi un restaurant plus "chic" dans le bâtiment principal. Pas testé mais échos positifs. A savoir: un chemin mène de l'hôtel en 400 m sur la plage mais, pour des raisons de sécurité, l'hôtel ne vous autorise à emprunter ce chemin qu'à condition d'être accompagné par un garde !!!! Enfin, on est loin du "centre" de Lomé (bars de plage par exemple). Taxi ou tuk tuk obligatoires. Bref, pas du tout enchanté par cet endroit qui mériterait une révision en profondeur.

Le Sarakawa offre un Excellent rapport qualité prix - le personnel est très bien formé et accueillant et a un réel sens du service-Les chambres sont confortables et bien équipées. La restauration est simple mais de très bonne qualité. Le grand jardin autour de la belle piscine donne du charme à l hôtel.