Paradise Hotel Corfu

This hotel deserves NO MONEY from anyone! The day previous to our last, we had arranged for a late checkout and paid the €50 charge (yes, disgraceful amount) for this and were told we could keep our room until whenever we wanted. Around 4pm on our last day, by the poolside, with the entire hotel witnessing, we were RUDELY accosted by the receptionist with whom we organsied the late checkout the previous day. We were shouted at that they had been tyring to locate us all day as we did not vacate our room and so the housekeeping had cleared out our belongings and put them in another room. She shouted at us that she told us we were to vacate our room and use another on the ground floor for late checkout. This was the first time we had knowledge of this! It was her word against ours but clearly there was some misunderstanding. The way this was dealt with was disgraceful and completely unprofessional. No one had been looking for us the entire day as we were poolside since 9.30am. NEVER should this rude female have come to the pool shouting infront of all the other guests, causing a completely unnecessary scene and huge embarrassment, other guests even approached to ask what had happened. It was mortifying and we left the pool on account of this. On locating the room we were assigned for late checkout we then found our belongings had been dumped into black BIN BAGS!!!! We then spent around 30 mins trying to collate our items and account for everything. The room itself it was nothing short of disgusting (see photos) To charge €50 for this is Robbery......NO air-conditioning, NO hairdryer, NO fridge, a shower that blasted water at a painful speed soaking the entire room, ants everywhere and walls and doors with missing pieces. And then to top things off there was a power cut so the bathroom was in complete darkness, having to shower by the light of a phone torch, which in turn drained the battery and we could not recharge as there was no power. How this hotel have the audacity to charge €50 for this is beyond me!! Top top matters off I emailed this hotel to log a complaint about this entire situation and was basically called a LIAR, they "did not agree with any of my comments". Hence this review to warn people. My travel provider has also been contacted to inform. DO NOT go here, they do not deserve a penny from anyone, they do not care about customers or customer service.

This is a lovely hotel! It’s set in a really lovely peaceful location! It is up a hill, I was fine but my mum who has osteoarthritis managed it with a couple of stops, but only wanted to do it once a day. I heard families with buggies struggling. At the bottom of the hill across the road is the main resort of Gouvia which has a beach and some restaurants and shops and at the bottom of the hill is a little shop and bus stop. The staff at the hotel give you a little map too. Really easy to use the bus to get into Corfu town. this is a really lovely chilled relaxing hotel.

We had a superior room and we honestly can't believe this is only a three star hotel. The garden was so beautifull and peacefull even with Gouvia just a small walk away. The hotel is on top of a small hill, so do take that into account. It is just a small walk and we had no problem with it. The breakfast had so much choice we could eat something different every day. From the receptionist, to the bartender, to the cleaninglady, all staff was really welcoming and friendly. The room was cleaned every day and the beds were amaizing. We will defenitly come back next year! Already counting down.