E8286UHterrym
27 oktober 2024
We have been to Turkey 7 times and have always enjoyed our stay at the various hotels we have chosen. This was our second time staying at the Mirada Del Mar along with my wife's sister and husband. My wife's sister makes all the arrangements for both her and her husband and ours through her travel agent in St. Petersburg Russia. Hotels, flights, and airport transfers are all paid months in advance. We checked in on the early evening of October 14th. The two young women at the check-in counter asked for our passports and when we presented our United States passports, we were informed that because we were checking in with U.S. Passports and not Russian passports there would be extra charges that needed to be paid. This was supposedly due to currency exchange rates between Russian and United States currency. This did not happen last year when we checked in so we instantly knew something was wrong. Without that prior knowledge, we would have just paid the charges not knowing they were not necessary. My wife pointed out that she has both U.S. and Russian passports but only brought our U.S. passports on this trip. The woman said she needed to produce a Russian Passport or we would have to pay the extra charges. We were fortunate enough to be able to contact her sister's travel agent in St. Petersburg, after work hours, who sent us a digital image of my wife's passport. The women reluctantly accepted this as proof, but said it was only temporary. They said they would check with their supervisors the next morning. We never heard anything else from anyone so we believed everything was fine, and it was. When my wife's sister contacted the travel agent, the agent became quite agitated. She stated that the two women had no good reason to even bring up this matter, that there were no extra charges required, and the women should have known better. She expressed her disappointment with Mirada Del Mar at that moment. This should never have happened. We thoroughly enjoyed our stay at the Mirada. I have very finicky eating habits but I was always able to enjoy a very good meal at each of the 3 mealtimes. At breakfast time I got to know Kahn, I hope that is the correct spelling of his name. He was working at the beverage bar and after the second day, he recognized me and knew that I would be asking for 2 glasses of orange juice which I did 2 times each morning. I had the same results over at the fried egg station. I like scrambled eggs. After ordering them for two days, the gentleman there recognized me and I didn't even have to ask him for the rest of our stay for my 4 scrambled eggs. He just knew. The women at the guest services desk were able to quickly and very pleasantly handle any internet problems we were having on our various devices and were a delight to work with. The hotel staff would always promptly notify everyone about stormy weather and when to stay out of the water. I enjoyed having ice cream which was available for several hours during the da
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