Camping Cisano - San Vito

Our first holiday to Italy started out quite well with a great trip to the airport, a very short queue through security and on flight take off. Landing left a little to be desired but land we did, at Milano BGY Airport. We even collected our luggage really quickly from the carousel. Then, and we knew it was coming, things started to go wrong.... This review is about the destination so I'll keep this part brief - do not hire a car from Viaggiare Rent at Milano BGY Airport. Not only did they try to scam us out of extra money and payments, us and many others queued for over 3 hours for the pleasure! The staff were slow, rude and argumentative. There were 4 - 5 couples/groups in front of us who also cancelled their car booking and walked away (out of pocket and without car). Once that was over, our only choice was to take public transport to Camping Cisano which takes circa 2hrs 30mins. This was less problematic than we'd anticipated but not what we had planned so our first day did not start well. On arrival, we had revered a bungalow at Camping Cisano, booking directly with them. The images had looked lovely and just that little bit more apartment like than the caravan options etc. After paying €100 deposit for the keys, air con remote and leaving a clean bungalow, and an extra €15 tourist tax, we made our way to our room. This was really quite disappointing. As a family of 4 - 2 adults, a teenager and a young baby, this was not going to be an easy week. There was little to no storage for clothes, shoes etc, never mind baby items, toys, nappies or food/drinks for the week. There was 0 space to manoeuvre in the place, particularly in the bathroom. Plug sockets were damaged and in unusual places such as next to light switches and no shelves nearby to place anything. A single small mirror in the bathroom was all we had and no hairdryer, no iron, no oven or grill, no bbq, no microwave, a tiny fridge and freezer, limited utensils, limited bedding and a single pillow each. I requested an additional 4 pillows from reception 4 times before we finally got them on the second to last night. This was after I had to raise a complaint woth the reception team and highlight that paying €800 for a weeks holiday in a tiny room is unreasonable enough as it is without an extra dig of requesting pillows daily until they eventually arrive. Anyway, there are some pros....the site itself is clean and tidy, there is easy access to the lake and swimming pools etc. There is an onside shop and restaurant which are slightly over priced but are good. Great fresh baked goods around 8am in the shop and lovely takeaway pizzas from the restaurant. As our holiday drew on, we started to consider our departure and return to the airport. Another trip to reception helped me discover that- 1. If you leave before 8am in the morning, the staff don't start that early and so no one can "check" your bungalow and so you automatically forgoe a €35 cleaning fee, regardless of how

We booked a week here in Aug with Hu Openair. Our accommodation was excellent but the site is very big so we had a long walk to the main pool & the lake. Hu charge a lot for late check out. Just something to be aware of. On arrival I found the check in staff to be rude & dismissive. I ordered WiFi tourist & the receptionist insisted it had not arrived. She claimed the same the next morning even though I confirmed with the company that it had been delivered. I had to go to her colleague who did check and found my package! This interaction was typical of the receptionist staff. I found the restaurant on site was very good and reasonably priced. I found the supermarket had all the essentials. Prices were reasonable. I found the entertainment was not great compared to camp sites we have visited in France & Spain. I would recommend hiring bikes as a site is very big. We had a very long walk to the main pool. We were beside the second pool which is dated & had a limited snack bar. The main pool was good. Plenty of slides & a good snack bar. The sun bed situation is ridiculous though. The location on the lake is great & there is a good pier for swimming. We used local buses to get around, they were easy to use & plentiful So overall hit & miss.

The camping is verry nice there is enough to do in and around the people are verry friendly you only need to keep a close eye on your small children because they are driving like ******* in their golfcarts for the rest its a great place to be also the lifeguards at the pool are verry observant and great with kids

Very bad service. We cleaned our selves bit was forced to pay for cleaning anyway, despite the fact we had already payed for another night to avoid it. We asked In the reception a couple of days prior to avoid any misunderstandings. But that did not help us. The wifi does not Work.

Upon arrival at Camping Cisano in Italy, we discovered that the only toilet in our mobile unit was broken. Despite multiple reports and assurances of prompt repair, the issue persisted for five out of our seven days, rendering over half of our booked time unusable. We were left with no choice but to stay with family at alternative accommodation, which disrupted our holiday plans and inconvenienced us greatly. Even after a week, when the toilet was finally fixed, it was too late to salvage our remaining time. Despite David's helpful assistance in completing a guest report form, the resolution process with Eurocamp and Allcamps proved to be drawn-out and unsatisfactory, with a minimal refund offer that did not adequately compensate for our ordeal. This experience highlights Eurocamp's and Allcamps' failure to deliver on their promise of satisfactory accommodations and customer service. My advice: steer clear to avoid similar frustrations and disappointments.

We had a fantastic short week, staying in a mobilehome, quite close to the pool. The pool area is good, though the toilets is in need of an upgrade/renovation. The area around the camp was a big upside for us, a short walking distance away. We often had dinner or at least an evening ice cream at Molo Cisano, around 1 km from the mobile home, shopping in EUROSPAR Bardolino around 2 km or lunch in beautiful Lazise.