Apartamentos Koala Garden THe Home Collection

Guess you cant please everyone, but most of the bad reviews here are silly, pathetic people who pay peanuts and expect 7 star luxury. It's a good solid 4 star hotel. It's clean and tidy. The only time it's not clean is because a tourist has been disrespectful and left it in a mess. Cleaners can't be in all areas at all times. Also most of the staff speak good English and we even had a conversation with one using Google translate. Reviews saying staff don't speak English are nonsense. Food was decent with a good variety, joeys restaurant is well worth booking into for a night or more as its nice and fresh. We used the bus to Maspalomas and the waterpark which are free. We also went out for food at holiday world over the road. And there are several other restaurants within a stones throw and a spa shop 3 mins walk away. Even the cats on site are no issue and will do wonders for the rodent population! Couple of weeks before we travelled I was reading some reviews on here and thought we were in for a rough ride! But if we decide to visit again I would have no problems staying here for 2 weeks.

1st time visit to Gran Canary. 4 nights spent at Livvo Club Koala Garden. Nice clean hotel, welcoming reception and friendly staff. Plenty of choice in the buffet restaurant, and they had a snack bar for anyone feeling hungry between meals. They did have an Italian restaurant; unfortunately, we did not have time to get there. We stayed in room 272, and had a lovely view of one of the pool areas. The hotel is quite isolated, and the kids club is only suitable for younger children (under 5). During our stay we visited the Holiday world, which was very good value for money, and we spent a day at Aqualand, which was great family fun.

This was our 2nd visit to Koala Gardens. I think it's fantastic for families with young children. We based ourselves everyday around the main pool, opposite the bar, splash pad and kids club. A perfect relaxing holiday enjoyed by us all. Rooms: Spacious and clean. Every mid morning I'd pop back to the room and it had been cleaned lovely, all beds made. Food: I really enjoyed the food. I think if your normal diet is high in sugar and processed foods, you might struggle to eat healthy foods. However, there were plenty of chips and pizza, fish fingers and meat though. Plenty of crusty bread, butter, churros, chocolate sauce, ice cream - You won't go hungry here. On days we couldn't be bothered to leave the pool side, we had a burgar from the snack bar outside. Perfect if your kids just want to eat quickly and carry on playing. There were always pool snacks too (nachos, pastries). Drinks: Good variety, very generous measures. Highly recommend the Mojitos, really enjoyed those. Staff: very pleasant and clearly work very hard from receptionist, cleaners, kitchen staff, they were all fabulous. Animation team: I often thought I don't know how these guys do this job for 12 hours a day. How can they be so happy for 12 hours a day, but they were and my children loved them and felt so welcomed ❤️ Thank you Koala Gardens, we have made some fantastic memories with you. All the best x

Hotel room was large and clean, nice location just up from pool. Ai drinks were passable, food was not great unfortunately, poor to what I’ve been used to at other ai’s. Good location though, and handy for holiday world, also a short taxi to the beach and close to bus stops.

I felt the room was very spacious and clean, we like having the sun beds on the terrace. As we were in zone 3 there was no entertainment or activities throughout the day so we had to go to zone 1 which had music and games but was very busy. The selection of food was okay and all the staff were friendly. There was a shuttle bus to the beach and aqua park for free we used both but unfortunately the weather wasn’t the best. The pillows could be a bit softer and maybe if they heated all the pools and not just the busiest. Overall lovely place,nice food,friendly staff. Great place for families with young children

The food wasn’t the best not much choice and not much going on for kids I wouldn’t say it was a 4star hotel. The shower was all was peeling so couldn’t use. No lift for cases or pram so it was a case of carrying them down the steps. But I would give 2 stars as the staff are really friendly and helpful .