H10 Playa Meloneras Horizons Collection

台盆下漏水發黴，但是浴巾偏偏是放置在這裏，電話前台兩次花了兩個小時才送來新的，房間也很老舊了，雖然有維護，但質感很差。晚餐的自助做的不錯，住了四晚沒有重樣過，菜品質量很棒！

This year it was the 8th time we stayed in the hotel and every time we feel very welcome as soon as we arrive. The staff welcomes guests everywhere in the hotel with a genuinely friendly smile and is very helpful. There is a relaxed atmosphere. The location is wonderful with a nice infinity pool. The food is excellent and the chefs are able to take into account dietary constraints. The buffet restaurant offers a nice variation from day to day. The show cooking offers at least two types of fish and two types of meat. Since several years we spend Christmas at the hotel and every year the Christmas Gala Dinner looks amazing. Each meal and certainly the Christmas dinner shows the great effort the kitchen staff puts into preparing and presenting the food. The bars offer a large variety of top-brand alcoholic and non-alcoholic drinks. The rooms are very spacious and they are gradually being renovated. We had a refurbished superior room that looked very beautiful. We do have the impression that the storage space in the closets was larger before. The animation is excellent and this year some new and pleasant activities were added such as paella and sangria demonstration and a Kahoot quiz in the evenings. The shows in the evening are also very nice. This year, just before Christmas the choir of the University of Las Palmas, conducted by one of the hotel’s pianists, Stefano, sang Christmas carols at the main stage. A wonderful experience for us, adding to the joy of staying at the hotel.

This hotel is architecturally very beautiful, with beautiful garden, different cacti, nice swimming pools, lots of space, good bars, good food . During the stay (December 2024) it was extra very nicely decorated with Christmas atmosphere lights. So, this is 5 out of 5? No, because of a 'everything can be better' and another problem , for wich this hotel is not solely at fault , but it brings the overall total rating down. RECEPTION. Upon arrival, check-in takes quite a long time, especially if several people arrive at the same time. You do get a welcome drink while waiting until it is your turn, but that should be able to be arranged more quickly. Whe had also to pay 100 Euro deposit at check in, a little bit strange. When asked later a reception employee for more information about the use of a hotel membership card (see further), this someone from the reception staff could not answer our questions clearly and completely. This cannot be called good. ROOM. Booked a double standard room. One sometimes reads that these rooms are worn out. It is true that the materials such as the floor and furniture , look a bit dated (hotel is about 20 years old), but our room was not worn out . Those who do not want the very latest new styles do not really need to book renovated rooms, as the unrenovated ones are said to be worn out. Our room was very practically furnished and everything worked perfectly. Good air conditioning and a good fridge. However, the bathtub was slightly sloped in shape and became slippery when using the shower. An anti-slip mat would be useful here. Unfortunately, none could be found. RESTAURANT(s). The buffet restaurant is well laid out, with mostly plenty of space between tables. The quality and taste of the food were generally good (breakfast and dinner) . An effort is made to add extra refinement to the food by displaying dishes in smaller quantities, which prevents waste and keeps the dishes neat. It was well replenished, but sometimes, for certain products, it felt like 'don't take too much of this,' a sort of stinginess. We also found that compared to other hotels of the same category and price range, the variety was somewhat lower, and after one week, almost everything started over again. Not a problem if you stay for one week, but it could be improved." The 'à la carte' restaurants. The use and especially the reservation times and the time you can spend eating - seemed confusing and unclear to us. For example, you could reserve a meal time - with one hour between two services - where an hour is actually too short to eat pleasantly and comfortably, is not what you like for a ‘ special ‘ meal. We did not understand the system, because in the end we were in restaurant Sakura ( good Japanese) from beginning to end about an hour and a half( which is enough). Whether there was a next service we do not know, but when booking it is stated as 'one hour' and then it is supposed you have to get out. Due to this 'li

Great hotel fantastic staff come back year after year all staff polite and friendly nothing is to much for them great food in all restaurants Very clean throughout whole hotel Rooms lovely and comfortable with everything you need to have relaxing time

My partner and I had another amazing holiday at the H10 Palace. It’s not just the rooms, pool areas and restaurants. It is the staff who work hard, are always polite and friendly. Some staff stood out as amazing: Susannah who is now on leave for 12 months, Giorgio, Daniel, Africa , Angela and Marta. Thank you all for making us feel welcome and special. See you again in March

I almost don't want to review this hotel as it may encourage more people to come! We absolutely love everything about this hotel, and have returned year after year. The welcome we receive from the staff make us feel like we have come home. The hotel must be doing something right as the staff remain the same year after year too. A special mention to Africa, Susanna, and Marta in the restaurants, and Gauci who looked after our room. They are a credit to the hotel. We look forward to another wonderful stay in March.....can't wait !