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Verifierade recensioner
Läge och interiör9.5
Bekvämligheter8.8
Service8.7
Renlighet9.6
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Alla recensioner(41)
Positiva recensioner(39)
Recensioner med foton/video(17)
Rent och städat(8)
Ren pool(7)
Utmärkt pool(7)
Utsökt frukost(6)
Vänlig värd(6)
Ligger i centrum(6)
Praktiskt läge(6)
Snygg design(4)
Negativa recensioner(2)
Tsz Him
Standarddubbelrum
Bodde på jan. 2025
Par
2 recension
6.0/10
Publicerades 1 mars 2025
a modern hotel which last renovated less than 3 years. Nice style of room decorations but already obvious wear and tears in the room.
travelling as couple and also giving early notice in making the room booking like everywhere we travelled, front desk wasn’t able to offer a double bed and was sent down to room upgrade option straight away for this type of request at check-in. the wife wasn’t happy at all.
location is in walking distance to centro area and near bus stops.
Översätt
Svar från boendet: Dear Guest,We appreciate that you took the time to share your experience with us.We are pleased that the design of our accommodations and the overall modernity of our establishment resonated well with you. Our team works diligently to maintain a contemporary and inviting atmosphere for our valued guests.Bed size requests are subject to availability and are displayed on each booking portal. We regret that on this occasion we were unable to meet your bed size preferences.Nonetheless, it is great to know that our central location contributed positively to your visit, providing convenient access to Granada's vibrant centro area and nearby transportation options.We are hoping to welcome you back in the future. Kind regardsNoelia Cervera, Guest Manager
Saeeda
Trebäddsrum
Bodde på juli 2025
Familj
1 recension
8.5/10
Mycket bra
Publicerades 22 aug. 2025
Great location, lovely hotel, very clean, the pool is really small
Breakfast is 15 euros and not much variety.
Översätt
Svar från boendet: Dear Saeeda, Thank you for sharing this feedback about your recent stay.It was our pleasure to welcome you to our central location near Granada Cathedral. Our housekeeping team takes particular pride in maintaining high cleanliness standards, and we're delighted this contributed positively to your stay.We regret any disappointment caused by our pool dimensions and breakfast offerings. Our seasonal pool is designed to complement the terrace space while providing unique city views, and we continually review our dining options to showcase Granada's culinary diversity.We look forward to welcoming you for another pleasant holiday. Best wishes,Paula Peña, Guest Experience
adenia
Standarddubbelrum
Bodde på dec. 2024
Familj
10 recension
10/10
Enastående
Publicerades 5 feb. 2025
Really enjoyed our stay here. The hotel is beautiful, clean and the room was spacious! Probably my favourite hotel in Spain that we stayed at!
Översätt
Svar från boendet: Dear Denia,Thank you for your positive feedback.We are thrilled to hear that your time with us was so memorable.We're delighted that you appreciated the beauty and cleanliness of our establishment and found your room spacious and comfortable. It's great to know that we have become your favorite hotel during your travels in Spain. Our dedicated staff works hard to provide a welcoming environment and it warms our hearts to know we've succeeded.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager
Alina
Standarddubbelrum
Bodde på mars 2025
Par
3 recension
7.0/10
Publicerades 25 apr. 2025
Great location, service and room were only okay, you don’t get what you pay for, but it’s still a decent experience.
Översätt
Svar från boendet: Dear customer,Thank you for choosing Barceló Carmen Granada for you visit to the Nasrid city.We are delighted to hear that you found our location convenient. Situated in the heart of the Andalusian city, our hotel offers easy access to the main tourist attractions, all within a few minutes’ walk. We are pleased to know that this aspect added positive value to your stay.We regret to hear that certain aspects of your stay did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience, and we are sorry that our room and services fell short. We understand the importance of receiving good value and assure you that we continuously strive to offer quality accommodations and amenities to our guests. We look forward to welcoming you in the future to provide you with our best services and exceed your expectations.Kind regards,Paula Peña, Guest Experience
Sandra
Standarddubbelrum
Bodde på maj 2024
Par
1 recension
10/10
Enastående
Publicerades 2 juli 2024
Nice central location. Has a lovely rooftop terrace with great views of Alhambra.
Översätt
Svar från boendet: Dear Sandra,Thank you for your positive feedback.We are truly glad that your stay at Barceló Carmen Granada left a positive impression.We are delighted that you enjoyed our central location, which offers the convenience and charm of Granada right at your doorstep. It is fantastic that you appreciated the exclusive atmosphere of our rooftop terrace, B-Heaven, which provides an unrivaled panoramic view of the iconic Alhambra, especially by moonlight. Our team takes pride in the amenities we offer, and we're thrilled that these aspects contributed to the enjoyment of your visit.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager
FHDF
Deluxe rum med utsikt över Alhambra
Bodde på okt. 2023
Par
2 recension
8.0/10
Mycket bra
Publicerades 25 dec. 2023
The alhambra view room does not have a clear view of the alhambra, only the rooftop of the department store accross the hotel. Otherwise nice stay with airport shuttle located right opposite the hotel
Översätt
Svar från boendet: Dear Guest,Thank you for sharing feedback about your recent stay.We are sorry that the view from your room did not meet your expectations, due to our location in the city centre around buildings. It's wonderful to hear that your overall stay was enjoyable and that our airport shuttle added convenience to your travels.It would be a pleasure to welcome you again. Kind regards,Noelia Cervera, Guest Manager
YOUNGCHOL
Standarddubbelrum
Bodde på mars 2024
Affärsresenär
11 recension
10/10
Enastående
Publicerades 10 maj 2024
Barceló Carmen Granada boasts stunning views of the Alhambra and a prime location that allows for easy exploration of Granada's historic sites. The hotel's rooftop pool and terrace are perfect for relaxing after a day of sightseeing. While most guests appreciate the modern amenities and courteous service, limited parking can be a slight inconvenience. Overall, it earns a well-deserved 4.5 out of 5 stars.
Översätt
Svar från boendet: Dear Guest, Thank you very much for your kind feedback.We regret to hear that the parking availability did not meet your expectations. We understand that finding convenient parking can enhance the overall experience and we apologize for any inconvenience this may have caused you. We are continually seeking ways to improve our amenities and services to ensure the satisfaction of all our guests.We are thrilled to learn that the majestic views of the Alhambra and our prime location contributed positively to your exploration of Granada's rich history. It is wonderful to know that you enjoyed the serenity of our rooftop pool and terrace, which are indeed perfect for unwinding. Your kind words regarding our modern amenities and the courteous service provided by our staff are greatly appreciated and serve as a testament to our commitment to exceptional hospitality.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager
Inigo
Bodde på juli 2023
Par
23 recension
10/10
Enastående
Publicerades 11 aug. 2023
I came here several times in the past five years but I was happily surprised this time. The hotel has been entirely refurbished like three weeks ago and it looks completely new. Rooms size are correct and decoration is very modern. The best the B-Heaven bar which is located at the rooftop with the pool. Its location is awesome too, in downtown but avoiding crowds. Very recommendable!
Översätt
6/8
Svar från boendet: Dear Iñigo, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed your stay with us and appreciated the recent refurbishment of our hotel. It's great to know that you found our rooms to be comfortable and modern. We are also delighted that you enjoyed the B-Heaven bar on our rooftop, offering stunning views and a relaxing atmosphere.Our central location is indeed a highlight, and we are glad that you found it convenient while still being away from the crowds. We truly appreciate your recommendation and are grateful for your continued patronage over the years.We look forward to welcoming you back for another memorable experience.Kind regards,Valle GálvezGuest Experience Manager
Frank
Standarddubbelrum
Bodde på feb. 2025
Familj
3 recension
10/10
Enastående
Publicerades 21 mars 2025
Good hotel
Översätt
Svar från boendet: Dear Frank, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best regards,Noelia Cervera, Guest Manager
Svar från boendet: 尊敬的賓客:感謝您抽出寶貴時間分享在巴塞羅格拉納達卡門酒店的住宿體驗。我們非常高興看到您對酒店的設計風格給予了高度評價。現代化的大堂與阿拉伯風情的餐廳完美融合,展現出獨特的美學魅力。您對客房的讚賞讓我們倍感欣慰。精心設計的空間佈局與優雅的裝潢風格,正是我們追求的品質體現。我們的團隊始終致力於為每位賓客營造舒適温馨的居住環境。我們引以為傲的是我們專業熱情的服務團隊。他們以真誠的態度和專業的技能,時刻準備為賓客提供貼心周到的服務。酒店優越的地理位置確實為賓客探索格拉納達的精彩帶來了極大便利,周邊豐富的餐飲和購物選擇更是錦上添花。期待能夠再次為您服務。順祝安好,Florentina D. Minca Assistant Guest Experience
Svar från boendet: 親愛的顧客:衷心感謝您的詳細點評。很高興得知您在我們酒店享受到了美好的住宿體驗。我們的住宿環境和設施給您留下了深刻印象,包括獨具特色的裝修風格和完善的衞浴設施。餐飲服務也獲得了您的認可。關於泳池規模,我們表示歉意。酒店的地理位置和觀景露台為您的格拉納達之旅增添了便利與美景。期待能再次為您服務。順祝安好,Maria Garrido, Guest Manager
hongwise
Standarddubbelrum
Bodde på apr. 2025
Par
10 recension
10/10
Enastående
Publicerades 15 maj 2025
방은 굉장히 쾌적하고 깔끔하며, 호텔의 위치도 매우 좋습니다.
바로 맞은 편의 백화점의 지하 1층에는 식료품점이 있습니다.
방의 전망도 괜찮고, 루프탑의 뷰는 최고입니다👍🏻
직원들도 엄청 친절해서 묵는내내 감사했습니당🥰❤️
그리고 조식도 정말 맛있어요!! 적다보니 너무 장점들만 적은 것 같은데요! 한가지 아주 작은 단점이 있다면, 수압이 약하다는 것 😅 하지만 계속 사용하다보니 적응이 되었습니다🤣🤣
그라나다에 다시 온다면 또 묵고싶은 호텔이에요!
Översätt
6/13
Svar från boendet: 고객님 안녕하십니까,귀중한 후기를 남겨주셔서 진심으로 감사드립니다.바르셀로 카르멘 그라나다에서 즐거운 시간을 보내신 것을 매우 기쁘게 생각합니다.욕실 수압과 관련하여 불편을 끼쳐드린 점 진심으로 사과드립니다. 저희 호텔 직원들은 투숙객분들의 편안한 숙박을 위해 언제든 도움을 드릴 준비가 되어있습니다.객실의 쾌적함과 청결도를 높이 평가해 주셔서 감사드립니다. 저희 호텔은 최상의 서비스 제공을 위해 항상 노력하고 있습니다.또한 저희 직원들의 친절한 서비스와 맛있는 조식을 언급해 주셔서 감사합니다. 루프탑에서 그라나다의 아름다운 전망을 즐기실 수 있다는 점도 기쁘게 생각합니다.다음 그라나다 방문 시에도 저희 호텔을 선택해 주시길 기대하겠습니다.감사합니다.Paula Peña, Guest Manager
ELENA
Standarddubbelrum
Bodde på jan. 2025
Par
28 recension
9.0/10
Utmärkt
Publicerades 22 maj 2025
Итак) мы забронировали самый стандартный номер, но поселили нас в самый худший номер- первый этаж, вид на шахту лифтов. В итоге мы с доплатой взяли другой номер с террасой и видом.
Översätt
Svar från boendet: Уважаемая Елена,Благодарим вас за отзыв о вашем пребывании в отеле.Мы ценим время, которое вы уделили, чтобы поделиться своими впечатлениями о Barceló Carmen Granada.Приносим извинения за первоначальное размещение, которое не соответствовало вашим ожиданиям. Наши сотрудники всегда готовы оперативно помочь гостям для обеспечения максимального комфорта во время пребывания.Мы рады, что вам понравился номер с террасой, который предоставляет прекрасную возможность насладиться видами нашего замечательного города.Надеемся снова приветствовать вас в нашем отеле.С наилучшими пожеланиями,Paula Peña, Guest Manager
Narimene
Standarddubbelrum
Bodde på juli 2025
Annat
3 recension
7.0/10
Publicerades 19 aug. 2025
L’emplacement de l hôtel est top pour tout visiter , le petit dej est super également cependant chambre très petite avec une fenêtre qui s’ouvre à à peine donnant sur un mur et si on souhaite changer de chambre il faut un supplément !
Le ménage ne se fait pas tout les jours dans les chambres , pas d’eau , pas de café dans les chambres , pour un 4 étoiles c’est étonnant .
La piscine est très petite avec environ 10 chaises longues et réservés le matin donc très peu de chances d’en avoir une.
Översätt
Svar från boendet: Chère Imene,Merci pour votre avis au sujet de notre établissement.Nous comprenons que certains aspects de votre séjour n'ont pas répondu à vos attentes et vous prions de croire en notre engagement constant pour améliorer nos services.Nos équipes restent à votre disposition pour adapter votre hébergement lors d'un prochain séjour. Concernant le ménage, nous proposons un service quotidien sur demande afin de respecter l'intimité de nos hôtes.Vos remarques positives sur notre emplacement privilégié et notre petit-déjeuner nous vont droit au cœur. La situation centrale de l'hôtel permet effectivement de découvrir facilement les trésors architecturaux de Grenade, tandis que notre restaurant Carmen met un point d'honneur à proposer des produits frais et de saison.Dans l'attente de votre prochaine visite parmi nous,Florentina D. MincaAssistant Training Guest Experience
Svar från boendet: お客様、この度は貴重なご意見をお寄せいただき、誠にありがとうございます。この度のご滞在におかれましては、いくつかご不便ご不快な思いをおかけしましたこと、心よりお詫び申し上げます。お客様から頂戴いたしました貴重なご指摘は、スタッフ一同で真摯に受け止め、改善に努めてまいります。一方で、清潔で快適な施設のご利用や、バラエティ豊かな朝食メニューをお楽しみいただけたことを大変嬉しく存じます。グラナダの中心に位置する当ホテルの立地の良さも、お役に立てたようで何よりです。次回ご利用の際には、より一層ご満足いただけるサービスをご提供できるよう努めてまいります。またのお越しを心よりお待ちしております。Florentina D. MincaAssistant Training Guest Experience