Club Med la Pointe Aux Canonniers

A once beautiful old lady in sad decline! Cavernous, undecorated public areas with no sense of style or cohesiveness - about as inviting as a railway canteen. Toilet facilities with broken handles and breathless hand driers. The once lush gardens dry and dying. The buffet, average, but particularly at breakfast, runs out and isn’t replenished. The station chefs appear disgruntled, despondent, and understaffed. Service staff in the dining areas are as scarce as the spoons on the tables. The cappuccino machine dispenses hot chocolate instead of milk froth. No availability of snorkelling equipment at a beach resort! A sense of slow decay pervades the property - a staircase bannister fell over! It is easier for a Libiyan refugee to get French nationalonality than to register an infant for child care!

Went there on an all inclusive day pass. When we reached there the security didn’t allow our transport to drop us off at the hotel entrance as we are on a day package. We had to walk from the security to the hotel reception. Such a shameful welcome. When asked why we are being denied drop off while we saw another car getting in, the security said that for us we can’t have this, and she doesn’t know why, she is just following the protocol and if we have any query to go complain to the reception. So we went to the reception, and I asked to talk to the manager, Mr shiv, the ‘rudest’ receptionist told us to tell him that he will take our complaint himself. First of all, this is rude when I want to talk to the manager, I should be able to talk to him and not be forced to tell my complaint to anyone. Anyhow, we told him our experience, and instead of understanding us, he told us this is a decision of the management, and it is like this. That only residents are allowed to have dropoff. The audacity to say such a stupid thing is unbelievable. We were guests, we paid for the package and he is doing as if we are coming for free. For someone working at the reception he doesn’t have basic customer interaction etiquette. Bref, the bad experience goes on, went to the bar to order drinks and they were very basic. Asked for a few snacks, again was denied as they don’t serve any thing to accompany drinks. I’ve been to a lot of mauritian hotels, they always serve a little bit of peanuts, olive etc but here nothing. The list continues. Went for tea time, my goodness, horrible experience Pancake, cakes were so bad, the worst was the tea. They tell you to take your tea bag, and they don’t even provide milk, do they even know how a proper english tea is prepared. They should not call it tea time when they give you only water with tea bag, it should be tea infusion time😂 So don’t go there, if you don’t want to feel like a worthless. Specially applicable for Mauritian residents

Great experience! Amazing hotel and staff- especially Alex, very kind and helpful and Eden as well! Good food, entertainment nights shows, great room, spent there three and a half weeks and had a great time! Also closed a very successful excursion via the hotel staff (Magen!)

To be honest we where hear 3 years ago hence why we have returned. The staff are terribly unfriendly our room was atrocious we have now moved to an upstairs room right next to the sewerage works. My husband hurt his leg he must now walk up 3 floors. Club med you have failed me with my birthday celebration.

Is just wow this holiday The chief of village Olivier so amazing Thank a lots to the GO’s who taking very much care to us and make our holiday just a wonderful Nael the event manager thank a lots We like your energy and smile We thank you for all your event you organize every day to make all the customers got a good and unforgettable holiday Specially thank to the staff restaurant who we can’t forget the smile and kindness of them Thank a lots La pointe au cannonier For sure we will come back next year

We had the most relaxed time at Club Med Le aux cannonier - with the beautiful ocean, wonderful staff and plentiful food and drink it’s impossible not to have a great time. The staff are great - Alex from the kiddies club was so caring and friendly x