SureStay Plus Hotel by Best Western Grand Island

Our keys never worked for the outside door of back building. My dad was there getting ice and he let us in. Tried keys for our room and they didn’t work either and some lady was in our room and told us to get away. When we told front desk, guy didn’t seem too concerned about it and told us the hotel was full. We had to stay somewhere else and he was not accommodating at all. Was charged for my cousins room and should not have been. Called hotel on Monday to tell them we got charged twice. We paid for my daughter’s room and it looked like we got charged for our room. I told them we got charged twice and they argued with me. Disputed on my credit card. I booked all the rooms but I should not have been charged for my cousins room at all, especially because I was with him when he checked in and he gave you his credit card. We will never stay, or should I say attempt to stay here again.

We Love staying here! Wonderful people at Check in. Willing to do what we need to make our stay THE BEST!! GREAT Breakfast!!

We liked everything about our stay here. Even plan to stay here again neaxt week on our way home.

What a fabulous stay I had!! Bonnie the manager was absolutely lovely and accomodating with the shuttle services even with my flight arriving late! The beds were very comfortable! I'd definitely stay again!

The guesrs in the next room were very loud so the front desk was very understanding by moving me to another room.

Our favorite place to stay when in Grand Island, Nebraska. The staff is awesome and always available to help. Our grandchildren love ❤️ the pool.