Boarders Inn & Suites by Cobblestone Hotels - Grand Island

Ice machines on certain floors weren't working, the air and the fan in the room never cooled down

The gentleman who checked us in was great, beyond our experience we witnessed him going above and beyond for every guest. Breakfast was great and the ladies did a great job of keeping it stocked.

Poor guest service Upon reaching out room, checked in a little after midnight as we were traveling through, the room next to ours must of had a pipe bust the entire hallway was soaked and several doors had towels in front of them. Walked into our room and it was really cold so we turned on the heat. The shower had a slow leak so my husband shut it off. The was a draft by the window only to find there was also a door there being covered by a curtain and the door was not all the shut and the was literally snow inside the room. The door would not shut all the way despite our best efforts. We went to sleep and got up the next morning at 7 to find there the shower would not turn on at all. Both my husband and my best friends husband tried to get it on. We got dressed and had to get on the road, prior to leaving I went once front desk to talk to them about all these issues. The front desk clerk stated well did you inform us about any of it. I said I am right now we were barely here for 6 hours and she well thanks I’ll let the manager know. For $130 stay I truly believe this was unacceptable response. I have worked in the hotel industry as a manger for 5 years and I know I should have been handled with better guest service.