DoubleTree by Hilton Hotel Grand Junction

There’s not a lot (if any) of nice options in Grand Junction, but I stayed at super 8 the night before, and it was a complete mess. I was hoping for a better experience here, which I did get. But I was still unimpressed with the outdated furniture and bathroom, my ice bucket had the old bag of ice from the previous guest with water still in it. The front desk crew was super nice, so I appreciate that. I feel like at the price point, every room should have a refrigerator, luckily they were able to store my cold food downstairs in the community refrigerator. It wasn’t a bad experience, but I feel like Doubletree should do better even in a place like Grand Junction.

太老舊的酒店，感覺一般

Being that old by staff that we have to leave before scheduled check out time due to power being shut off at hotel. I feel like if we don’t get full amenities and time, some money should be refunded. Also A/C sucks. Not great for Grand Junction. Power went off before scheduled time. The emergency lights in the stair well were mostly burned out making it dark and difficult to navigate. We tried to assist an elderly couple stuck on the 3rd floor as the elevators were also out even though they were supposed to be operable. We made management aware of the couple needing assistance and they made it clear they were not at all concerned and seemed and acted as if we were an inconvenience to them. When I asked about timing of power outage changing, emergency lights in stairwell, and elevators concerns, manager simply said not our problem, and blamed the utility. I she reached out to Hilton regarding poor customer service and lack of planning and care from hotel staff.