Holiday Inn Express & Suites Kansas City-Grandview

This hotel was perfect! The bed was comfortable and the room was immaculate! I booked the room while on the road and hoped for the best. After a long day of driving, it was so nice to walk into a CLEAN room, with a hot shower, and clean crisp linens on the bed.

We stayed for an early morning surgery nearby. The check-in was painful...took 20 minutes. The clerk kept helping people on the phone and left me standing. The outside was trashy with butts everywhere near the door as well as litter; the grass was unmowed. The room was very nice...newly redecorated, I think. The price seemed high at $155 with a veteran discount.

First time at this hotel and if we ever had to stay near Kansas City, would stay here again. Rooms very clean and the breakfast was great. Very friendly staff. Followed up our room right after we checked in and again when we checked out. Breakfast roll was great.

We stayed one night, we had to wait a while to be greeted and checked in. When we were approached the employee was not in any kind of uniform, a tank top and exercise pants, no name tag. We were given one key and then again had to wait a long time for help at the desk. A young child came out of the back room who I asked if you could tell her we needed help. We still had to wait some time for help. We were given the wrong time for breakfast the next day. (As were others we met in the morning before the breakfast actually opened). When I mentioned these issues in the morning to the checkout staff, my concerns were brushed off. The room was standard and we could hear a lot of noise from above and out in the hallway. Overall the room and stay were adequate but the reception and lack of professionalism from the evening staff member made this one of my worst stays I have had in a Holiday Inn. I would not recommend staying here.

Easy access from the highway but there is only one entrance. The hotel says it was recently renovated and I don't know how long hotels should be allowed to say that but the hotel's renovation didn't seem very recent based on the wear and tear of rooms. It is up to the Holiday Inn Express standards and the rooms were decently sized. We rented a double queen with what is listed as 'extra living space.' It was only $10 more per night but was well worth it. The room comes with an extra roomlet next to the sleeping space and it contains a pull out sofa. The extra space is great to help spread stuff out when you have a larger family. The extra roomlet had at least 10 electrical outlets so there's plenty of recharge ability for devices. The bathroom was clean and spacious but the fixtures seemed a bit loose and worn. The bathroom had a motion activated fan which was unique. The sound level was a bit high. There was piped in music that was intended to be played outside at the entrance but could be heard in the rooms. That was annoying. The WiFi did work and was free but was very slow. Free breakfast was what is expected at this level hotel. One highlight is the made fresh pancakes. Overall, the hotel isn't perfect but it is acceptable at this price range and because of its easy access to the highway.