SureStay Hotel by Best Western Grayson

The Mexican restuarant next door is GREAT! The hotel is good, full of preteens because of indoor pool. There is no elevator… I think there used to be.

First night was terrible as the noise from something kept us awake nearly all night. Found out it was probably from some trucks at the restaurant next door. We only got two hours of rest. We requested a different room for the second night and they moved us across the hall. That room was great and we slept very well. Staff were all very nice .

It was clean but the room smelled like smoke to be a non smoking room plus I didn’t understand why ******* charged us $158.22 for the room and when we got the receipt at the end of our stay, it was $118.57

Bad experience , will not return The room did not have bath towels in it. We had to ask. When we went for free breakfast, served from 6-10, there was nothing left at 8 am and no one around to refill the trays. They checked me out after 1 day of a two day stay. Had to have this corrected. Then we were incorrectly charged for the room. After receiving new towels, we used 1 of the 4 and they actually took the 3rd ! They came in and cleaned our room when we clearly hung the Privscy Tag on the door Will never stay there again. And last but not least there is no lock on the back entrance.

Overall good minus **** smell Biggest complaint I had was the hallway smelled big time of **** and it would come into our room. I have to assume it was a person staying there. Hallway smelled so bad. But breakfast was good. Room was clean.

Everything was great except the kids that woke us up at 12