Gästanvändare
14 oktober 2024
We stayed in room 303, the bed was rock hard and extremely uncomfortable. The bed sheet had a dark long hair towards the bottom of the bed. The pillows were rock hard. The facilities are great and the room size is great. We have stayed at the troll cart many many times and usually everything is excellent. I have always given excellent reviews for the rooms , for the staff, but this time, for the first time ever have written this review. We couldn't find any staff on reception to make a complaint about the bed. To top it all when we got home we realised we had left a phone charger behind. When I phoned to ask where it was, DAVID from the bar said it hadn't been handed in. We know we left it there, so somebody has taken it, presumably from housekeeping. DAVID was very angry with his responses to my questions regarding the phone charger. When he answered the phone he just said " Troll cart" , not very professional. It was an Apple charger and they are quite expensive to buy, so now we have to buy another one. 😕😕
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