Gästanvändare
30 augusti 2024
*Wedding Block Review* If you’re looking for a hotel to book for your wedding, do yourself a favor and look anywhere but Aloft. My wife and I met Aloft representative, Kayla Perron, at a wedding show at the Swan Club. She pitched a “Savvy meeting space” that could be used as a bridal suite. Rooms would be $169 for Regular King or $179 for Two Queen. My wife and I both remember her saying if the Packers do not play that weekend, the price would be less per room. She also offered a bubbly brunch which was priced at $22 a person. We talked with her about shuttle service which she said would be available up until midnight the day of our wedding. Kayla emailed almost 2 weeks after we signed a contract and said she double booked the bridal suite area. Instead, she offered 2 adjoining rooms and comp’d one hotel room. As my wife found a hair and makeup stylist months later, we found out there was no way they could use that space because there were no chairs or space for them to be able to do their work. My wife and I work in healthcare, so we trusted that Kayla knew what she was doing when she offered us the space with the two rooms. Clearly she didn’t, and should not have been at a wedding show promoting a hotel space that was not able to accommodate our needs, or should have let us look elsewhere when she double booked. My wife instead had to get ready at the salon on our wedding day & we decided the groomsmen would stay in that space so it didn't go to waste. Fast forward to the week of the wedding: My wife sent an email asking if a shuttle could be available before the ceremony and the response from Kayla, 4 days from the wedding, was that shuttle service wasn’t available that day. Not even at night. This caused us both to panic & me to have to email and call Kayla to have this resolved. She ended up telling me we needed to call 30 days before our wedding in order to schedule the shuttle service. This was never discussed in our previous conversations and there were no reminders to do so. She was able to get a shuttle driver for the day and comp’d another room because of this ordeal but this wasn't the end of our stress. Day before the wedding: The hotel is nice and the staff are friendly, so we don’t have anything bad to say about that. However, one of my groomsmen changed his plans and wanted to stay the night so he didn’t have to drive, so he asked the front desk for a room. They took his card information and booked a room, although unsure which one he actually booked because he wasn’t given enough information. Confused, and because I thought the room was going to be comp’d, I asked the front desk to help us make sense of what Kayla’s plans were. The woman working became upset because she said she had no information on what was booked regarding our wedding party. Therefore, Kayla did not leave any detailed outline of what was supposed to happen with our party and also caused stress for her own co-workers. Day of the wedding: Bubbly brunch was suppo
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