The Ritz-Carlton Reynolds, Lake Oconee

I was quite taken aback by the customer service I received at the front desk. When I learned that I was assigned to a room on the first floor, I requested a higher level, as my booking promised a balcony. The staff member informed me that there were no other options available. Upon entering my room, I was disappointed with the view and felt claustrophobic, as I couldn’t keep the curtains open with people passing by, which made me uncomfortable. When I voiced my concerns, they offered to move me to a different floor. However, I end up staying in the same room because I was too tired to move. I was disheartened because I wondered why my initial request wasn’t accommodated. It felt like my needs were overlooked, and paying $703 for a night in a room where I felt uneasy was not acceptable. I’ve stayed at Ritz Carlton before and have never experienced this kind of treatment. It’s important to prioritize customer satisfaction. Additionally, after receiving the keys, the staff member didn’t offer any directions, leaving us to navigate our way to the room on our own. 😔😔😔

It was cold in the room and we had difficulty with the thermostat. we had a very long walk from the lobby to our room and were told that there was nothing else available. Lesson learned request something closer in the future golf cart issues the one night we went to Gaby's for dinner. the staff handled the issues with grace and efficency.

TOP NOTCH RESORT A true hidden gem just about an hour outside of Atlanta. If you want to get away, love golf and a beautiful lake- this IS THE PLACE!