Serways Hotel Reinhardshain Nord

We had a great welcoming, by the restaurant staff and hotel staff. Clean and spacious rooms. People like Adel from restaurant together with every single person they diserve a pay rise for their positive example. They helped us and offered support in our tough times. We had issues and they all helped us.

Stayed there for one night and it was enough. It all started with the check-in where there was only one staff member who had to handle the roadhous costumers as well as the hotel guests. She seemed to be somewhat at a loss of the booking and even had to ask wheter I had already paid in advance or not. And although a non-smoking hotel, it was very obvious that guests had been smoking in the room. Not only once but frequently as the smell of cigarettes didn't go away even after excessive airing. Bathroom seemed to not have been cleaned (not even flushed as there was still pee in the toilet and the glass of the shower cabinet calcified water stains). At least, the bed sheets had been changed. Encountered the same issues during check-out as during check-in the next morning. Overall, definitely way too overpriced for the quality one gets in return. Also, very disappointing how the basics things (no smoke in the room and a clean room) couldn't be offered. I would not recommend and will definitely not return myself.

It's too expensive