Hotel Arc-en-Ciel Gstaad

In true Swiss tradition, this hotel does not disappoint…it is welcoming, comfortable with knowledgable staff to suggest and guide you to the various attractions and facilities. Breakfast is sumptious, and dinner always delicious. The room was very comfortable with a great view when visibility was good.

We stayed at one of the apartments and loved everything about it. The hotel treats guests in a special way; the spa, the food, the kindness of employees, all are great. The hotel is located in a quiet street with good parking and close to hiking routes. We will go back to this hotel soon.

We have not stayed in the hotel, but dined in the restaurant. We have been coming to Gstaad for more than 40 years now and from time to time we have dinner at Arc-en-ciel. The food itself was good, but the service is a disaster. It started when we politely asked for another table because it was very warm where we were seated. The managers spoke "too warm, too cold, it is never good". That's not exactly what I expect if I ask like that. On the menu it clearly indicates that the dishes come with a choice of fries, rice or rosti AND vegetables. The vegetables were not there, so we asked them, thinking they were forgotten. However on the invoice they had added it as "extra" and charged, whereas it was clearly on the menu. The most annoying thing however was the toblerone mousse which they charged for a higher price than what is indicated on the menu. In proper English one would call that "cheating". We will think again before visiting the restaurant of Arc-en-Ciel again. There dozens of other restaurants in the area where service is much better.

We came to Gstaad to celebrate a birthday event with friends. This hotel was on their list of "recommended" hotels. Nice smiles at reception and friendly introduction, but a hotel lives from hard and software. Here the hardware is totally deficient. Superior room, the most expensive room category before the suites. Motel-like room, Ikea style furniture, miniscule bathroom and a fabulous view on the parking lot. Ground floor terrace. Main street to the ski lift. Without drawn curtains and sitting in the dark, everybody can look straight into the room. This is the worst reality check I have encountered in my 60 years of worldwide traveling. No, absolutely no relationship with the website. Either we have been ripped off and we received a massive downgrade or the website is a total scam. Uncomfortable beds and badly isolated walls. We are counting the hours to be able to leave this place. Stay away

My room was located at the side of the hotel, overlooking the river. It was delightful to open my balcony door and hear the sound of running water filling my room (to be clear it was the sound that came into my room, not the water itself). Inside, the room was spacious and had a style sitting somewhere between Scandinavian and Swiss alpine. The hotel is on the edge of town and provides ready access to the surrounding countryside, including a pathway by the aforementioned river. I had both lunch and breakfast at the hotel restaurant. The food and service were good and there is a nice outdoor area to dine in, weather permitting. All of the staff that I encountered at the hotel were professional and welcoming. All in all, I had a very pleasant stay in charming Gstaad.

Lovely property and great staff. There is a bus stop near by and they also help shuttle you to the Gstaad train stop. They have a lot of small touches that you don’t find often these days (like in room breakfast option, water and nuts upon arrival. Would stay again for sure!