Hotel Arc-en-Ciel Gstaad

Upon arrival to Gstaad train Station, our hotel was waiting to pick us up. The hotel is a little off the beaten path (not within the promenade) but is about a 10-15 minute walk to the promenade. Our room was clean and quiet and hotel staff were friendly and caring. A big ‘thank you’ to Ferran and Francesco!

We have not stayed in the hotel, but dined in the restaurant. We have been coming to Gstaad for more than 40 years now and from time to time we have dinner at Arc-en-ciel. The food itself was good, but the service is a disaster. It started when we politely asked for another table because it was very warm where we were seated. The managers spoke "too warm, too cold, it is never good". That's not exactly what I expect if I ask like that. On the menu it clearly indicates that the dishes come with a choice of fries, rice or rosti AND vegetables. The vegetables were not there, so we asked them, thinking they were forgotten. However on the invoice they had added it as "extra" and charged, whereas it was clearly on the menu. The most annoying thing however was the toblerone mousse which they charged for a higher price than what is indicated on the menu. In proper English one would call that "cheating". We will think again before visiting the restaurant of Arc-en-Ciel again. There dozens of other restaurants in the area where service is much better.

We came to Gstaad to celebrate a birthday event with friends. This hotel was on their list of "recommended" hotels. Nice smiles at reception and friendly introduction, but a hotel lives from hard and software. Here the hardware is totally deficient. Superior room, the most expensive room category before the suites. Motel-like room, Ikea style furniture, miniscule bathroom and a fabulous view on the parking lot. Ground floor terrace. Main street to the ski lift. Without drawn curtains and sitting in the dark, everybody can look straight into the room. This is the worst reality check I have encountered in my 60 years of worldwide traveling. No, absolutely no relationship with the website. Either we have been ripped off and we received a massive downgrade or the website is a total scam. Uncomfortable beds and badly isolated walls. We are counting the hours to be able to leave this place. Stay away

My room was located at the side of the hotel, overlooking the river. It was delightful to open my balcony door and hear the sound of running water filling my room (to be clear it was the sound that came into my room, not the water itself). Inside, the room was spacious and had a style sitting somewhere between Scandinavian and Swiss alpine. The hotel is on the edge of town and provides ready access to the surrounding countryside, including a pathway by the aforementioned river. I had both lunch and breakfast at the hotel restaurant. The food and service were good and there is a nice outdoor area to dine in, weather permitting. All of the staff that I encountered at the hotel were professional and welcoming. All in all, I had a very pleasant stay in charming Gstaad.

Wonderful hotel. Great room. Friendly staff. Fantastic restaurant. After checking out, at the train station, I realized I left my cell phone in my room. I called the hotel on my wife’s phone and they rushed the phone to the train station in time for us to catch the Goldenpass train to Interlaken. An above and beyond family-owned and run hotel.

What an excellent 2 night stay. Wish it were longer though. The grounds, staff and food were all excellent. Everyone from top to bottom was helpful and friendly. We were fetched at the train station and brought back to this beautiful facility. It’s just a short walk from the promenade in Gstaad but far enough away that you feel you’re in a small village of your own. Highly recommend.