Bernerhof Swiss Quality Hotel Gstaad

Bernerhof Swiss Quality Hotel Gstaad recensioner

Bernerhof Swiss Quality Hotel Gstaad

Bahnhofstrasse 2, Gstaad, Canton of Berne, 3780, SwitzerlandVisa hotellinformation
Bernerhof Swiss Quality Hotel Gstaad
Bernerhof Swiss Quality Hotel GstaadBernerhof Swiss Quality Hotel GstaadBernerhof Swiss Quality Hotel Gstaad
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Gästrecensioner

4.2/5
Mycket bra
44 recension
Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.2
Service4.2
Renlighet4.2
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Alla recensioner(44)
Positiva recensioner(25)
Recensioner med foton/video(6)
Negativa recensioner(8)
Anonym användare
Rum Style(2 enkelsängar)
Bodde på nov. 2022
Res med vänner
26 recension
2.5/5
Publicerades 18 dec. 2022
Described as there’s turndown but actually no. I’m really really upset
Översätt
Gästanvändare
Rum Panorama King
Bodde på feb. 2023
Par
1 recension
5.0/5
Enastående
Publicerades 19 mars 2023
Amazing newly renovated and in best location in Gstaad! Great room and views! Staff were super friendly - Ivan and all in reception. Very helpful and made us and everything feel good.
Översätt
Takashi Hatano
Dubbelrum i budgetklass
Bodde på aug. 2024
Affärsresenärer
1 recension
4.0/5
Mycket bra
Publicerades 21 okt. 2024
とてもいい宿でした。また訪れたいと思います。
Översätt
Bingding·Q
Dubbelrum i budgetklass
Bodde på juni 2023
Annat
4 recension
5.0/5
Enastående
Publicerades 25 juli 2023
不錯，前台很帥
Översätt
Shuaianditongxue
Dubbelrum i budgetklass
Bodde på maj 2022
Par
53 recension
5.0/5
Enastående
Publicerades 19 juni 2022
這個酒店沒什麼毛病，位置好，早餐環境好，價格也不貴
Översätt
Gästanvändare
Bodde på nov. 2024
Annat
1.0/5
Publicerades 14 dec. 2024
This hotel in 25 plus years can’t get past a 4 point review, for many reasons. Scroll the reviews if you wonder why! I understand the arrogant, pompous owners are being put out to pasture. Long overdue. Truly nasty, mean-spirited couple - oh dear… and the wife with ‘that voice’…the narcissist husband….Backstory: after spending over 30,000CHF during a 5 month stay, and weekly dinners in the Chinese Restaurant for 10 odd years, and given a letter (which I still have) to give to the Gemeinde as a reference when I first moved here, these utterly miserable pair gave me a 140CHF parking ticket for parking in their empty parking lot ‘off season’. Rotten human beings. People tell me the woman is a very jealous type. I can’t speak to that. Just know they are disliked widely. Happy to hear they are going. There will be many who will celebrate. As Friedrich Nietzsche said “People don’t want to hear the truth because they don’t want their illusions destroyed. I will continue to speak it.
Översätt
Q9899STclaireg
Bodde på juli 2024
Familj
5.0/5
Enastående
Publicerades 25 aug. 2024
Charming hotel in the centre of Gstaad with onsite parking. Check in was smooth The rooms are nice and spacious with modern bathrooms and very comfy beds Dinner outside on the terrace was lovely and had the best rosti in many years. Would advise to book the restaurant early as we missed out on our first choice although that was partly down to difficulties in communication (we don't speak German and the person didn't speak good English or French) and somewhat inattentiveness of the front desk person who knew we were deciding but chose to book a table for an outside guest right in front of us
Översätt
Svar från boendet: Thank you from the bottom of our hearts for visiting our hotel. We are very happy about your fantastic review. I am very sorry that there was a lack of communication. With kind regards Thomas Frei
Jasmine N
Bodde på juli 2024
Familj
1.0/5
Publicerades 5 aug. 2024
Unfriendly, arrogant proprietors and the worst, overpriced Cappuccino in Gstaad. This is an old worn establishment that should be put out to pasture along with its deeply unpleasant owners. Noisy position next to a parking lot and the train station. With all of the wonderful choices for beds in Gstaad, this is the last place I would lay my head.
Översätt
Svar från boendet: Hello Jasmin, I haven't read anything from you for a long time. I'm glad to read a hate comment from you again. Do you enjoy it? I recommend yoga. It brings you into balance and makes you feel good. Best regards Thomas
nijago
Bodde på apr. 2024
Par
5.0/5
Enastående
Publicerades 11 maj 2024
I seriously can not recommend this hotel enough. It is truly lovely - homely, cozy, perfectly pitched decor. But by far the winning factor - the phenomenal team. Courteous, multi lingual, natural, kind, efficient. And to boot! They clearly enjoyed their work and took pride in it. Kudos to the owners for valuing and motivating their employees!
Översätt
Svar från boendet: Thank you very much for visiting us at the Bernerhof. We are delighted that you have singled out our staff for special praise. In general, we are delighted with your wonderful reviews. Thank you very much for that Thomas Frei
JYREGINSTER
Bodde på apr. 2024
Ensamresenärer
5.0/5
Enastående
Publicerades 6 maj 2024
Perfectly located 50 meters from Gstaad station and next to the promenade, this family run hotel has many advantages. Large rooms, very comfortable with a nice view for those oriented towards the Palace. Well equipped bathrooms. Largest culinary offer on Gstaad from bistronomy to local dishes , not neglecting a Chinese and an Italian restaurant. All of them well ranked in the yellow guide. Nice south facing terrace in Summer. Indoor swimming pool and a private fumoir for cigar lovers. Smiling and Professional service. Very reasonable fares for Gstaad, both for the rooms and for the restaurant including a fabulous wine list.
Översätt
Svar från boendet: Thank you very much for visiting us at the Bernerhof. We are delighted with your great review. Thank you very much Thomas Frei
Poochypoo
Bodde på feb. 2024
Par
1.0/5
Publicerades 25 mars 2024
We visited this morning. We live locally, so thought we would go to this hotel for a coffee. We were met by an unfriendly and austere man on Reception. Undeterred, we ordered a coffee and were presented with the worst cappuccinos we have ever been served; 6.30CHF each, for basically a cup of hot water with white froth on top! A tasteless biscuit was added, to add insult to injury. Very disappointed; the coffee machine (and biscuit choice) definitely needs upgrading!
Översätt
Svar från boendet: Oh, thank you for your visit I'm sorry you didn't feel welcome. I'm sorry you didn't like the cappuccino. By the way, it's not the first cappuccino we've served. No one has ever complained about a cappuccino before. Thomas Frei
lazaror738
Bodde på dec. 2023
Ensamresenärer
5.0/5
Enastående
Publicerades 28 jan. 2024
Perfect location , snow shoes at your disposal , modern exceptionally clean , big rooms , 3 great restaurants ( Italian , Chinese , Swiss ) all excellent ! The most friendly staff . Receptionist Bouchra and other s could not of been more welcoming .
Översätt
Svar från boendet: Thank you very much for your visit to the Bernerhof, which we were very pleased about. I am very pleased that you mentioned the staff in particular. Thomas Frei
Gästanvändare
Bodde på aug. 2023
Res med vänner
5.0/5
Enastående
Publicerades 9 sep. 2023
I stayed at The Bernerhof Hotel from 1-3 September, 2023. I reserved two rooms for my wife and I, and our two guests. We had a lovely stay. We received exceptional service from Bouchra Ftouhi at the front desk. She was incredibly helpful during our entire stay. Our guests were delayed by Zürich traffic. She helped them get their car parked, luggage handled, and helped them with late dinner arrangements. She also helped us with many little things throughout our stay, things that normally would have distracted from our positive experience. Needless to say in Switzerland, her multilingual skills were exceptional as well. The upgraded rooms on the third floor had a terrasse with a great view of the Höhi Wispile ski area. Parking was ample and simple, directly adjacent to the front door. The Bernerhof is on the car free promenade in the center of Gstaad. You can stroll for shopping, or a have a Znüni, Apero, or dinner. The hotel has four restaurants as well, with excellent food. We enjoyed going to Pernot right next door. They had an incredible selection of gourmet food and wine. The Bernerhof spa is ample and relaxing. Overall, the Bernerhof is a first class hotel at a reasonable price.
Översätt
Gästanvändare
Bodde på dec. 2022
Annat
1.0/5
Publicerades 31 jan. 2023
This hotel used to be a favourite for world travellers 15-20 years ago - until the manager at that time divorced his gracious and kind wife. People would return year after year. Then stepped in another woman with the same desk job. Sadly, and as a result, this hotel has in the last 15-20 years deteriorated significantly. A pity, because at one time, it really was a fantastic place to both stay at, and dine at. I used to recommend it. On our latest visit my rosti was overly salted and the salad overdressed. My partner's curry was bland and tasteless. The Italian Maitre D was very kind though and replaced the food which we couldn't eat. They have a very good wine selection. However, after numerous unpleasant encounters with an arrogant and unfriendly lady (who is apparently the wife of the owner), my partner and I decided to stop visiting this establishment, and rather switch to the many other superior options in the area where friendliness, kindness, and good food are to be found.
Översätt
Svar från boendet: Belle Verte, relax, do yoga, go hiking and stay stable. One question, when were you last at the Bernerhof?
Gästanvändare
Bodde på dec. 2022
Annat
1.0/5
Publicerades 31 jan. 2023
This hotel used to be a favourite for world travellers 15-20 years ago - until the manager at that time divorced his then lovely wife - who was gracious, refined, and charming. People would return year after year. Then stepped in this truly frightening she-devil of fiendish and malicious character. Sadly, and as a result, this hotel has in the last 15-20 years deteriorated significantly. The minute one walks in to the lobby, one is met by a nasty, hostile woman with a sour face. A black cloud hangs over this hotel now. Sad, because at one time, it really was a fantastic place to both stay at, and dine at. The food is banal and bland now, and overpriced. On my most recent visit, the rosti was overly salted and the salad swimming in dressing. The curry, bland and tasteless. The Italian Maitre D is very kind though and exchanged the food which we couldn't eat.. There is a very good wine selection. However, after being on the receiving end of sheer wickedness and hateful energy directed at me by a clearly unhappy, deeply troubled woman (after 20 years of our patronage), my partner and I decided to stop visiting this establishment, and rather switch to the many other great options in the area where human decency, humanity, quality, kindness and good food are to be found.
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