Brisas Sierra Mar

The mountain view from the resort was spectacular, best l ever seen ! The resort is outdated and needs repairs. The rooms are clean, houskeepers are nice and do their job well. The pool is shallow- good for kids and non swimmers. Entertainment is poor. The worse is the staff in the restaurant, except one pleasant lady, and food ! The staff in the restaurant is slow and unwilling to promptly serve, many times l served water and beverages myself, if you ask for tea many times they say that they don't have it and if they do they bring half of cup of hot water for it. There is no fruit at all and every day the same food. We had chicken every day ! We ended up with digestive problems and diarrhea. The beach is not the best either- there is long grass in the water everywhere. Very limited selection of excurssions too. The best from all was the absolutely beautiful mountain view !

We have been to BSM before the korona and can tell the resort is struggling. The drive from Holguin airport took 3:07 hrs. with one stop for WC/drink about 1:15 hrs. from the airport. It's actually a nice drive in a new (AC) chinese van. The route is through Santiago de Cuba but without a stop there. The lobby of the resort is new and very nice. Throughout our one week stay the lobby bar and the beach bar were the only bars opened. The one in the lobby is opened 24/7 apparently. They serve Cuban alc (beer, rum, vodka, whiskey). No orange juice, no tonic/gin, only Cuban cola and fantastic guava juice. Coffee was good most of the time from a proper espresso machine. Milk was not always available but honey & brown sugar was. The restaurant food: breakfast was really only missing cheese, jam, cereal, tea from the usual "necessities". Lunch and dinner were for the most part the same: pork, chicken, rice, batatas, potatoes, fresh shredded cabbage, sautéed veggies. No beans really which was a surprise. Desert was a variety of spong cakes mostly. Resort itself is .... slowly falling apart. Out of the 3 elevators only one worked and not always. Seems like only a number of rooms in lower section of the resort are operational. We walked through all the sections and especially the upper one seems abandoned. The rooms that are used are old but clean with a fantastic view. We had however no hot water despite communicating it to the staff. Not exactly a big problem when the weather is warm and sunny. The beach has an open bar; only beer and Cuba libre was available for the most part. Sandra did however managed to make us couple of mochitos. The beach is small and very nice (no white sands if that is a problem ...). Water bikes and one Hobie 16 catamaran were available. The ride back to the Holguin airport took 4:5 hrs as we were picking up others from 3 Santago hotels. Again the ride was actually quite comfortable. Overall we had a fantastic time thanks to the enduring Cuban people. If a bit of "hardship" is acceptable than Sierra Mar is still a great place for a nice reset. Having said that we really hope that the Los Galeones finally opens soon and opens for good + the Santago de Cuba airport opens to Can flights.

extremely disappointed , i have been there many times but the hotel closed during covid and I went to Holguin instead as many other regulars of Sierra Mar , i will not discredit the employees as they were very good and tried their best with what they have, lack of tourist ( we were at maximum 12 during my 2 weeks) so it was very boring, i am not to return for quite a while, write me in private if you want more info, Los Galeones closed during my stay