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Verifierade recensioner
Läge och interiör9.7
Bekvämligheter9.4
Service9.6
Renlighet9.6
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Annisa tasya
Standardrum i queensize
Bodde på apr. 2025
Familj
4 recension
10.0/10
Enastående
Publicerades 11 maj 2025
The hotel location is good, close to Beijing road pedestrian and in the hotel lobby there is a chagee 😀😀
Översätt
Svar från boendet: Dear guest,Thank you for choosing to stay at the Mercure Hotel on Beijing Road Pedestrian Street in Guangzhou. We are very happy to hear your positive feedback about our work. I will share your comments with our team. We always pay attention to our guests' experiences during their stay and actively strive to improve our professional skills and service standards. Your satisfaction is our greatest motivation, and we will continue to work hard to maintain high-quality service to ensure you have a better experience..
NatNatty
Deluxe Family Suite
Bodde på apr. 2025
Familj
1 recension
7.5/10
Publicerades 10 maj 2025
This location is excellent, situated in the center of shopping and dining areas, including street food options, which enhances comfort. However, the staff's inability to communicate in English is a drawback.
Select a spacious suite; however, please note that the bathroom lacks a bathtub , and the toilet and bathing area feature a transparent glass. .
The toilet is automatic, but it doesn't work well. It can be used only sometimes, it makes you frustrated.
Breakfast is varied, but not delicious.
Finally, this suite is on the 28th floor. Under the dining room and meeting room, the sound of chairs dragging can be heard at 7:00 a.m. It was until 10.00 a.m., making it impossible to sleep and congestion throughout the day, so I couldn't rest in my room.
Översätt
Svar från boendet: Dear guest,we apologize for the unpleasant stay. As for the room problem you mentioned, the Housekeeping Department has carried out a special rectification. Thank you very much for your valuable advice, and sincerely hope to have the opportunity to provide you with a more comfortable experience and accept your inspection.Wish you a happy life!
Joleen
Deluxerum i queensize
Bodde på mars 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 4 maj 2025
Enjoyable and relaxing stay. Good for room of 3 adults with a queen and single bed each. They have robots that can help with parcels and food delivered to your room. Great stay at Guangzhou!
Översätt
Svar från boendet: Dear Excellencies, thank you for choosing to stay at Mercure Guangzhou Beijing Road Pedestrian Street. Thank you for your appreciation of the overall experience of the hotel and the service of the staff, and we are honored to make your trip a comfortable and memorable one. The hotel will always maintain the high standard of our service and continue to improve the quality of service, sincerely look forward to your return.
Gästanvändare
Standardtvåbäddsrum
Bodde på mars 2025
Affärsresenärer
6 recension
8.5/10
Mycket bra
Publicerades 2 maj 2025
A good hotel with good facilities. Breakfast was adequate and varied. Some of the front desk staff left a lot to be desired. We would extend our stay with the morning staff and the evening staff would call our room rudely telling us our stay had expired and we must come and pay. A clear lack of continuity on their systems because how does the evening staff not have on record that our stay was extended and paid for. For a hotel that welcomes international guests, some customer care training for some of the staff is lacking.
Översätt
Svar från boendet: Dear guests, Hello! Thank you so much for choosing to stay with us and for taking the time to share your feedback on your stay. We are honored by your recognition of the hotel's facilities, services and breakfast, and we sincerely apologize for the poor service provided by some of the front desks during this stay. In view of the service attitude of employees, the leadership attaches great importance to it, and will carry out special training on service awareness for all employees from now on to ensure that every employee can serve guests with a professional and enthusiastic attitude. Once again, we apologize for this unpleasant experience and look forward to the opportunity to make amends and leave a good impression on you in the future.
SGtraveller
Deluxerum i queensize
Bodde på mars 2025
Res med vänner
6 recension
9.5/10
Otroligt
Publicerades 20 apr. 2025
All are good especially location. It is basically in the same building as Mercure hotel. Opposite is Teemall with famous Tao Tao ju. Downstairs is start of Beijing pedestrian street.
Översätt
Svar från boendet: Dear guest,Thank you for choosing to stay at Mercure Guangzhou Beijing Road Pedestrian Street. Your recognition is the driving force for us to move forward. We are looking forward to providing you with high-quality service and a pleasant stay again.
Phipath
Superior-tvåbäddsrum
Bodde på mars 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 20 apr. 2025
The room is very convenience and maid is so kind. Receptionists always help me to clarify event the family stay for 4 people , the room and bed is enough. All amenities can request more without any charge. The location is closed to TeeMall and Beijing road. All very very good.
Trip.com has confirmed is help to reserve and let us comfortable both trip of pick up and drop off at
airport
Översätt
Svar från boendet: Dear guest,Thank you for choosing to stay at Mercure Guangzhou Beijing Road Pedestrian Street and sharing your stay experience. With your support and company, we are both gratified and delighted. We will surely redouble our efforts to provide guests with more heartwarming services. Your satisfaction is our unremitting pursuit. We look forward to your next stay and experience!
WEN MING
Standardrum i queensize
Bodde på apr. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 12 maj 2025
Very very very good stay. Look no more. Stay here
Everything is good. Location superb!
Översätt
Gästanvändare
Superior-rum i queensize
Bodde på mars 2025
Par
2 recension
10.0/10
Enastående
Publicerades 17 apr. 2025
The location is perfect. You can find food everywhere .you will enjoy the night life style. It’s crowded every night. Looks no further!
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇入住廣州北京路步行街美居酒店。每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有甜美而温馨的回憶,希望小美會是您回憶裏最温馨最獨特的那個!常回來看看哦,祝您生活愉快!
Bk KohSG
Rum King
Bodde på mars 2025
Par
1 recension
10.0/10
Enastående
Publicerades 19 apr. 2025
Good locations. Helpful staff when come to extension , collecting of tb parcel. Got robot to deliver your ******* food delivery. Will be back here if visiting gz again
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇入住廣州北京路步行街美居酒店。很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期待下次為您服務!
Sharon
Standardrum i queensize
Bodde på mars 2025
Par
1 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Hotel and rooms are relatively new, conveniently located at Beijing Road. It’s very near to the metro and the walking street has a lot of food options. Teemall is just bedside, which is very convenient. Staff are friendly and helped with TB parcel collection. Initially, we got a room with strong cig smell despite being a non smoking room. But they managed to resolve it by changing the room within 15 mins. Got a larger room after the change. Staff were also very apologetic after this issue. Definitely will recommend this hotel for its service and location.
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇入住廣州北京路步行街美居酒店。接待遠道而來的客人,綻放的笑臉是我們最初的標識,輕柔的語言希望如微風拂去旅程的疲憊,我們的服務品質和服務熱情將一如既往的保持,讓每一位顧客享受愉快的入住體驗,感謝您對我們服務的認可,真誠期待您的下次光臨!
Sui Ching
Superior-tvåbäddsrum
Bodde på mars 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 10 maj 2025
Very comfortable & convenience hotel at Beijing pedestrian road.. highly recommended.
Definitely will come back again next Guangzhou trip.
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇下榻廣州北京路步行街美居酒店。縱使季節變遷,我們的用心始終如一。同時,您給予的鼓勵,也是督促我們不斷前進的動力,我們將再接再勵,爭取更上一個台階。酒店位於北京路步行街商圈商,交通便利,配套設施齊全,我們深知“天時地利,不如人和”,酒店的發展離不開您長期的關注和支持,真誠期盼您的再次到來!祝您及家人好運連連,心想事成!
ShirleySG
Standardrum i queensize
Bodde på mars 2025
Par
1 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Mercure location is excellent. Food paradise in the surrounding area. Although the room is not that big, we are still comfortable with the layout. Front desk staff are great and friendly. Breakfast buffet is normal but it would be great if they can add in some dim sum. Room is clean except one power wall plug is not in function. A UK plug socket will be helpful too. Air-con in the room is not cold enough, maybe that’s why the hotel open its windows in each floor that I can access to. Free usage of the laundry & ironing was also a plus point, The other down side are 1) we can smell other tenants smoking in our level and 2) the noise from the ongoing construction noise nearby.
Översätt
6/8
Svar från boendet: 尊敬的賓客,非常感謝您選擇廣州北京路步行街美居酒店作為您在廣州的下榻之所。我們對於您所反應的服務問題,為您帶來的不便感到十分抱歉,非常遺憾我們本次未能服務好您。您的反饋和意見對我們非常重要,且成為今後改進和完善的重要依據。我們會不斷努力提升,令您的入住體驗盡善盡美。衷心希望此次入住沒有影響到您對酒店的印象,並期待您的再次下榻開啟新的法式優雅探索之旅。
S.Tay
Standardtvåbäddsrum
Bodde på mars 2025
Par
2 recension
10.0/10
Enastående
Publicerades 13 apr. 2025
Great location and very friendly people working there especially 潘潘 who serve me for the check-in. Laundry area abit messy and the filter are not clean. Although there is a lot of washer and dryer but still not enough to use as Mercure and Gionee Hotel are sharing the same laundry room. Got to wait for super long queue. Need to improve on this. Thank u.
Översätt
6/7
Svar från boendet: 尊敬的閣下,感謝您選擇入住廣州北京路步行街美居酒店。我們一定會更加努力,不辜負您對我們的期待,為閣下呈現更為完美至臻的服務和產品。真誠期待您的下次光臨,希望我們能成為您旅途中的家外之家。
Gästanvändare
Rum King
Bodde på mars 2025
Familj
1 recension
9.5/10
Otroligt
Publicerades 8 apr. 2025
It was a nice experience staying in the heart of Beijing Road. Mercure offers us an invaluable relaxing time with traveling to any places is very convenient. However, there is no public restroom on the first floor and we had to go up to the 30th floor with some help of the front staff.
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇入住廣州北京路步行街美居酒店並對我們的服務給予肯定。您的支持是我們前行的動力,期待着再次為您提供卓越的服務和無微不至的關懷。真誠感謝您對我們酒店的好評,我們會一如既往地竭誠為您服務,期待再次與您共度美好時光.
Bun Chantheara
Superior-rum i queensize
Bodde på mars 2025
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 10 apr. 2025
Around the hotel has a lot of shopping mall. A lot of family trip stay with the hotel. Recommended
Översätt
Svar från boendet: 尊敬的閣下,感謝您選擇下榻廣州北京路步行街美居酒店並分享您的入住體驗。有了您的支持和陪伴,我們即欣慰又欣喜,我們一定再接再勵,為客人提供更暖心的服務,您的滿意是我們不懈的追求, 期待您再次入住體驗!