Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)

Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch) recensioner

Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)

No.1 Dongping East Road, Baiyun District, Guangzhou, Guangdong, ChinaVisa hotellinformation
Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)
Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)Feili International Hotel (Baiyun Dongping Metro Station Jiahe Police Officer College Branch)
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Gästrecensioner

9.2/10
Enastående
550 recension
Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.1
Service9.2
Renlighet9.4
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Alla recensioner(550)
Positiva recensioner(532)
Recensioner med foton/video(123)
Vänlig personal i receptionen(62)
Elegant miljö(51)
Utmärkta bekvämligheter(47)
Lätt att ta sig runt(26)
Genomsnittlig ljudisolering(17)
Utmärkt för affärsresor(12)
Praktisk parkering(10)
Nära tunnelbana(10)
Negativa recensioner(18)
Schnieber
Mysigt rum (Enkelsäng)
Bodde på juni 2024
Par
14 recension
3.0/10
Publicerades 5 juli 2024
The room looks good and clean and the bathroom is spacious. These are the positive things Big problem is the KTV on the 4th floor that can be heard in all rooms at night until the early morning. The wifi is very slow even for chinese websites. The breakfast is a bad joke. When we arrived we were greeted with 2 big baskets of dirty tableware standing right at the entrance. There was no coffee, no tea, no drinks at all, all empty and we arrived just after 9am. Staff does not care at all and tables are cleared with dirty cloth which just spreads dirt and germs. Food choice and quality is poor. Toaster just for decoration and most items look like they are older than one day. Offering no breakfast at all would have been the better choice. It is hard to understand how this hotel gets any good comments at all cause you will not be able to sleep well. The good rating is most likely done by the hotel itself. They seem to know the whole situation as earplugs are placed near the bed. I cannot sleep with earplugs. Not recommended at all, also since the price is not cheap.
Översätt
Svar från boendet: Dear guest, thank you very much for your review of our hotel. We take your feedback very seriously and we are deeply sorry for the problems you encountered during your stay. First of all, we are very sorry that you heard noise from the KTV on the fourth floor at night, which is our own problem. We have taken measures to soundproof the KTV to ensure that you can enjoy a quieter environment in the future. Secondly, we are also very sorry for the problems you encountered during breakfast. We did have some poor service, which led to your poor dining experience. We have trained our service staff and comprehensively upgraded the quality and service of breakfast to ensure that you can enjoy better breakfast service in the future. Finally, we understand your dissatisfaction and disappointment. We will take your feedback seriously and continuously improve and enhance the quality of our service to ensure that you can enjoy a more comfortable and pleasant experience in the future. We sincerely invite you to visit our
Napat
Cozy Rum (2 sängar)
Bodde på juli 2024
Affärsresenärer
7 recension
10.0/10
Enastående
Publicerades 19 aug. 2024
Very good service
Översätt
Svar från boendet: Distinguished Guests: Hello! Thank you very much for your stay and appreciation! I am glad to bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and a driving force for our progress. We will continue to be enthusiastic and strive to make every guest feel at home. We look forward to your visit again! Welcome back to experience, I wish you a happy life!
Karina Miria
Cozy Rum (2 sängar)
Bodde på apr. 2024
Par
4 recension
9.5/10
Otroligt
Publicerades 29 maj 2024
We stayed 17 nights there. The hotel room was cleaned daily, We would drop our linen every few days and they'd makeup our beds with new ones. A spacious room, digital lights, curtains and toilet (cleaners could do a better clean) Air conditioning worked well. We noticed if you turn it off and back on, it will reset to the required temperature. Coffee machine downstairs at reception was handy. We got to know the friendly staff. Laundry on the next floor was great. Very close to metro. Use a translator app at reception. Massage, nails, dentist and hairdressers right there. Evening Tai Chi and aerobics at the park just down the road was fun to participate and the locals make you feel welcome. Especially after dinner to work off the pounds. Lovely Amd friendly community. We didn't see a single foreigner or New Zealander during our stay which didn't bother us.. You can also use Didi (Uber) to get around Guangzhou if you want to avoid metro. Its cheap. Link your Wise card to WeChat and your away. Other than the poor breakfast, This hotel is great for long term stays for couple or single travellers. We will stay here everytime we come back to Guangzhou. Thank you for your hospitality.
Översätt
Svar från boendet: Dear valued guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your 17-night stay with us and found our hotel to be great for long term stays for couples or single travelers.We apologize for the inconvenience caused by the cleanliness of the toilet. We have taken note of your feedback and will work with our housekeeping team to ensure that our cleaning standards are improved.We appreciate your understanding that the issue was due to our own oversight and we have already taken steps to rectify the situation. We have implemented a new cleaning checklist to ensure that all areas of the room are thoroughly cleaned and inspected before guests check-in.We are glad to hear that you found our staff to be friendly and that you enjoyed the facilities and services we offer, such as the coffee machine, laundry, and the evening Tai Chi and aerobics at the park.We hope to have the pleasure of welcoming you back to our hotel in the near future. Please do not hesitate to contact us if you require any assistance.Thank you for choosing to stay with us.Best regards,[Hotel Management Team]
ASKAR
Boutique-rum (Dubbel säng)
Bodde på nov. 2024
Affärsresenärer
7 recension
10.0/10
Enastående
Publicerades 17 jan. 2025
good. recommended.
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!祝您生活愉快!
Boutique-rum (Dubbel säng)
Bodde på nov. 2024
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 13 dec. 2024
very good
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨 !歡迎您再回來體驗,祝生活愉快!
Gästanvändare
Svit i business-klass
Bodde på apr. 2025
Par
14 recension
1.0/10
Publicerades 4 maj 2025
第一次碰到一個這麼差的四鑽酒店讓我想給差評 1,四鑽酒店需要預收按金,住了這麼多四鑽第一次聽到,統套的環境和配套也對不起八百的價格,預訂的時候千萬避雷,千萬千萬千萬不要選他們家,住了包後悔 2,前台早晚班沒有交接,我入住的時候已經説了要下午四點退房,結果早班晚班沒交接,一點多開始瘋狂奪命 call,怎麼解釋都沒用,本來就喝了酒頭疼的要死,越想越火大 3,當我在前台説要投訴交接問題的時候,以各種理由推脱,先是説經理不在,後又説交接不到位,反正就是不給投訴,吃了一堆啞巴虧,在這個酒店 總結:對酒店有品質要求的千萬別來,應該也快倒閉了,這個服務質量對應這個價格
Översätt
Svar från boendet: 尊敬的客人,您好! 感謝您抽出寶貴時間分享您的入住體驗,我們非常重視每一位客人的反饋。對於此次未能達到您的預期,我們深表歉意。 關於您提出的幾點意見,我們在此向您説明並致歉: 1. **按金政策説明**:我們收取按金並非設定消費門檻,而是為保障酒店財產不受惡意損壞。雖然絕大多數客人都能文明入住,但基於對其他客人和酒店權益的公平保護,這一措施確有必要。我們會在預訂頁面和前台更清晰地公示這一政策。 2. **服務銜接問題**:您遭遇的前台交接失誤問題我們已調查清楚,並在退房時為您免除了延遲退房的費用,也將對當班人員嚴肅處理,對當值團隊進行再培訓。現已實行"交接記錄雙簽確認"制度,確保服務訊息無縫傳遞。 3. **投訴響應機制**:我們已升級投訴處理流程,增加意見箱,掃碼即可投訴,保證客訴即時響應。我們理解您的失望,但請相信這並非我們的服務標準。您遇到的情況對我們同樣是重要警示。若您願意再給我們機會,我們誠摯邀請您體驗改進後的服務。 祝您旅途愉快,期待您的再次光臨!
Gästanvändare
FeiLi elegant tvåbäddsrum
Bodde på jan. 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 16 feb. 2025
小楊小蘋服務非常好,非常滿意,給人勝似回家的感覺! 這次訂的房問非常棒,光線充足,酒店裝修精緻,環境好,特別的舒適,空氣清新。服務熱情周到! 交通方便,以後有機會還來這家住!酒店員工特別 熱情,人特別好,房間寬敞乾淨,設施齊全,佳着舒適。位置也不錯,出門就是小吃街,非常方便! 房問面積挺大的,衞生乾淨。配備齊全,最主要的是有洗衣機,洗衣服特別方便,有晾衣架,洗曬衣服都很方便。服務也好,大讚!環境優美,地理位置好,交通方便,停車便利,房問舒適衞生,服務人員很熱情,樂於提供各種幫助。設施很 人性化,網絡高速信號好,窗外風景好,性價比不 錯,這家酒店真的很棒
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !我們非常高興能夠為您提供優質的服務和舒適的住宿體驗。特別感謝您對前台小楊和小萍服務的認可,我們會將您的反饋傳達給她,以激勵她繼續為客人提供更好的服務。我們將繼續努力,為每一位客人提供更加高端、舒適的住宿體驗。再次感謝您的支持和推薦,期待您的再次光臨。
Xingziyin
Cozy Rum (2 sängar)
Bodde på nov. 2024
Affärsresenärer
22 recension
9.7/10
Otroligt
Publicerades 27 dec. 2024
酒店格局很現代化,房間配置智能化系統,前台小萍的服務態度很好。
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Gästanvändare
Boutique-rum (Dubbel säng)
Bodde på nov. 2024
Bokat för andra
2 recension
10.0/10
Enastående
Publicerades 24 dec. 2024
酒店裝修現代化,房間配置智能系統很便捷,工作人員服務態度很好。
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會!
Gästanvändare
Boutique-rum (Dubbel säng)
Bodde på feb. 2025
Annat
1 recension
5.2/10
Publicerades 26 mars 2025
入住已詢問隔音條件,是否會吵,前台説不會,我默認他給我分了隔音好的房,但看來隔音好的房也just so so,可以聽到隔壁説了一夜的話;雖然有智能設施,事實上並不智能,可以説是薛定諤的智能了。
Översätt
Svar från boendet: 尊敬的賓客:非常感謝您對我們酒店的支持。我們萬分重視您的反饋,我們的房間未能滿足您的期望,我們深表抱歉,住宿期間如果遇到任何問題,請隨時聯繫前台工作人員進行協助或辦理轉房。房間的智能系統需要呼喚“小智管家”即可控制房間燈光、空調、電視、窗簾。針對您反饋的情況,我們已經採取了一系列的改善措施,包括對窗户加裝隔音玻璃膠條增強房間的隔音功能等。最後,我們再次向您表示最深的歉意,並感謝您對我們酒店的支持和關注。希望您能再次光臨我們酒店,讓我們有機會為您提供更好的服務。祝您生活愉快!
Gästanvändare
Cozy Rum (2 sängar)
Bodde på nov. 2024
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 22 dec. 2024
房間很滿意,衞生乾淨,近地鐵站,前台小平服務態度很好。
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !我們非常高興能夠為您提供優質的服務和舒適的住宿體驗。特別感謝您對前台小萍服務的認可,我們會將您的反饋傳達給她,以激勵她繼續為客人提供更好的服務。我們將繼續努力,為每一位客人提供更加高端、舒適的住宿體驗。再次感謝您的支持和推薦,期待您的再次光臨。
Gästanvändare
Boutique-rum (Dubbel säng)
Bodde på nov. 2024
Annat
1 recension
10.0/10
Enastående
Publicerades 22 dec. 2024
衞生很乾凈,周邊環境很好,前台小姐姐小萍服務態度很好。
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !我們非常高興能夠為您提供優質的服務和舒適的住宿體驗。特別感謝您對前台小萍服務的認可,我們會將您的反饋傳達給她,以激勵她繼續為客人提供更好的服務。我們將繼續努力,為每一位客人提供更加高端、舒適的住宿體驗。再次感謝您的支持和推薦,期待您的再次光臨。
Gästanvändare
Elegant Rum (Enkelsäng)
Bodde på okt. 2024
Affärsresenärer
11 recension
10.0/10
Enastående
Publicerades 9 nov. 2024
經常來住。前台服務員小萍小星服務態度很好。耐心解決我的問題 推薦^_^^_^^_^
Översätt
Svar från boendet: 尊敬的客人,感謝您對我們酒店的點評和推薦。我們非常高興能夠為您提供優質的服務和舒適的住宿體驗。特別感謝您對前台小萍和小星的讚揚,我們會將您的反饋傳達給她,以激勵她繼續為客人提供更好的服務。我們將繼續努力,為每一位客人提供更加高端、舒適的住宿體驗。再次感謝您的支持和推薦,期待您的再次光臨。
Gästanvändare
Boutique-rum (Dubbel säng)
Bodde på okt. 2024
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 29 nov. 2024
前台小楊服務好,房間環境也可以,酒店靠地鐵站,交通也很便利。
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !我們非常高興能夠為您提供優質的服務和舒適的住宿體驗。特別感謝您對前台小楊服務的認可,我們會將您的反饋傳達給她,以激勵她繼續為客人提供更好的服務。我們將繼續努力,為每一位客人提供更加高端、舒適的住宿體驗。再次感謝您的支持和推薦,期待您的再次光臨。
1200629601
Cozy Rum (2 sängar)
Bodde på juli 2024
Annat
45 recension
10.0/10
Enastående
Publicerades 14 aug. 2024
房間內部還可以,比較新。有小智管家、智能開關窗、開關電視還有智能馬桶。周圍環境稍微複雜,早餐比較簡單。旁邊是廣東省紅十字會,外賣可以機器人送到房間。
Översätt
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入住與讚賞 !很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨 !歡迎您再回來體驗,祝您生活愉快!