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Läge och interiör4.7
Bekvämligheter4.7
Service4.7
Renlighet4.8
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The Ravster
Superior-rum i queensize
Bodde på jan. 2025
Affärsresenärer
9 recension
1.2/5
Publicerades 14 feb. 2025
Highly disappointed with this hotel and that Trip.com is even bothered to list them amongst the many hotels!
I had first booked this hotel a month ago. Back then, only their Wifi was down due to some construction work in front of their property. I was told that this would take about 2 to 3 days to fix.
Returning to this same property a month later, it was only when I had arrived at the Guangzhou Baiyun International Airport and when requesting for a transfer service from the airport that I was told by the receptionist that the Wifi was down. I asked her why I wasn't told about this at the time of my booking and that it was very difficult for me to make a booking for another hotel at the last minute! Also, this should have been communicated to me even prior to my coming to Guangzhou. Incidentally, the large room that I had booked came with a projector to watch movies on a wide screen and not having Wifi rendered the room useless.
Another issue was with breakfast where I was told upon seeing the restaurant closed, that they were doing some repairs. Again, I asked the receptionist why they didn't communicate this at the time of my booking about 10 days ago. She didn't say anything but ran off to get a doggy bag consisting of 2 buns, a packet drink, and 2 mini rolls of sausages. Going through this, I asked the receptionist if she would eat it as her breakfast, to which she kept quiet.
I appreciate the receptionist and the driver, who manages the transfers, for doing their best in light of the terrible situation. However, this hotel is totally an unworthy place to consider for any travellers. My intentions were to give this property a total score of zero but I still had some regards for the receptionist and the driver.
On the whole, I hope that travellers would take precaution when booking a hotel such as this and most of all, Trip.com should take swift action against properties such as this well. More so, when such properties are not even bothered to have an email id for communication, which is one of the basic tools of any businesses. Hopefully, this property will be removed from their current listings of hotels!
Översätt
6/10
Svar från boendet: 感謝您選擇本店,並抽出寶貴時間在此分享您的入住體驗,非常抱歉此次入住未能達到您的期望。針對您提出的xxx問題,酒店將加強酒店員工服務培訓,避免此類情況再次發生。我們始終追求為賓客打造完美的入住體驗,誠邀您的再次到來。
The Ravster
Standardrum i queensize
Bodde på dec. 2024
Ensamresenärer
9 recension
4.5/5
Utmärkt
Publicerades 10 jan. 2025
Enjoyed my recent stay at the Hangji Hotel which is close to the Baiyun Airport in Guangzhou. The transfer from the airport to the hotel was provided free-of-charge by the hotel and was in an SUV.
The location of the hotel is within a few metres of restaurants and eateries, and also, to a good massage place which is 2-min away on foot.
Breakfast was provided by the hotel. It was simple and ywt, filling!
The King Room that I had booked was spacious and was comfortable. The toilet and the shower was also well-appointed and spacious.
I would definitely choose to stay at the Hangji Hotel again.
Honestly this is my 3rd time stay here. i love their friendly service. even its cheap. if you want to stay near airport. you can choose this hotel. my highly recommended. thank you
I stay here every time I go to Guangzhou for work. They have a free airport shuttle and the best thing is that you can check out later than most hotels.
Översätt
Svar från boendet: Dear Guests: Thank you for staying at our hotel and sharing your experience. We are delighted that every aspect of the hotel has gained your approval. Through your meticulous description, we can sense the happiness this journey has brought to you. This is what we, as service providers, have been pursuing all along. It will also become the impetus for us to continue our efforts and keep making progress. Looking forward to serving you next time!
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Pijak
Standardrum i queensize
Bodde på nov. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 22 dec. 2024
Staff speak some English. Easy to communicate, add the hotel’s number to WeChat. We arrived at 1am and had no problem with using WeChat to communicate with the hotel for our airport pick up. Room was clean, spacious, had no cigarette smell, had large comfortable bed. Breakfast was plentiful and convenient.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Anonym användare
Standardrum i queensize
Bodde på sep. 2024
Ensamresenärer
7 recension
5.0/5
Enastående
Publicerades 24 okt. 2024
Nice and clean, spacious,very affordable, close to the airport. Convenient shuttle service to the airport.
Översätt
Svar från boendet: 不是咱吹牛,在同區同價位的酒店裡咱家房間的空間可是數一數二的呢!很開心您能喜歡咱家小店,我們會繼續努力成為您心中的五星酒店噠!期待我們下次再見!
James Lawrence
Barnvänligt familjerum
Bodde på sep. 2024
Familj
4 recension
2.0/5
Publicerades 3 nov. 2024
False advertisement of “smoking not permitted”. Every room is even supplied with an ash tray. Cigarette smoking smell inside the room and in the hallway is so strong that we started having headaches. Very disappointed.
Översätt
Svar från boendet: 對於您本次的入住體驗我們感到非常抱歉,房間配備煙灰缸是因為有顧客在房間偷偷抽煙我們沒辦法知曉直接煙頭扔在地上導致地板傷痕纍纍故配備了煙灰缸,對於您提出來的寶貴意見我們會努力更進,期待您的下次光臨!
Alex (yesheng)
Standardrum i queensize
Bodde på sep. 2024
Affärsresenärer
19 recension
5.0/5
Enastående
Publicerades 13 nov. 2024
A comfortable hotel. They took it away for free, and then brought it back to the airport. The rooms are clean and have everything you need.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Nina..
Standardrum i queensize
Bodde på sep. 2023
Affärsresenärer
5 recension
4.7/5
Otroligt
Publicerades 20 okt. 2023
The hotel has a pick up service. The hotel’s atmosphere is new and well designed. It has big rooms and location is near the main road. The staff has really been helpful. I’ll stay in this hotel again the next time I come to Guangzhou.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Samhun Lor
Deluxerum i queensize
Bodde på mars 2024
Familj
4 recension
2.7/5
Publicerades 22 apr. 2024
Everything is good but their service is not that good the staff at the front desk is not helpful
Översätt
Svar från boendet: Hello, we are very sorry that due to language restrictions, we were unable to help you solve the problem in a timely manner. We will strengthen our training in this area and patiently use translation software to solve your problem. We look forward to your next visit!
AgnesB16
Standardrum i queensize
Bodde på dec. 2023
Res med vänner
7 recension
5.0/5
Enastående
Publicerades 19 feb. 2024
free transport from airport to hotel, hotel to airport
simple and nice breakfast
clean room with hot aircond for winter
Översätt
Svar från boendet: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Anonym användare
Standardrum i queensize
Bodde på nov. 2023
Affärsresenärer
41 recension
5.0/5
Enastående
Publicerades 17 jan. 2024
环境:靠近机场,环境干净。
This hotel is nearer airport and LRT station. Will stay here again.
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您對航跡的信賴與選擇!從您步入航跡酒店 的那一刻開始您就是我們的家人,我們希望用自己的貼心給您家人般得照料,小航就是您在白雲機場温暖的家外之家!常回家看看!祝:安好!!
Pirozhok
Standardrum i queensize
Bodde på aug. 2023
Par
6 recension
4.0/5
Mycket bra
Publicerades 28 sep. 2023
The location is not as great as it seems, a lot of things listed are not provided ()like bathtub).
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Lyina Costa
Standardrum i queensize
Bodde på sep. 2023
Ensamresenärer
3 recension
1.0/5
Publicerades 26 okt. 2023
Horrible customer service and poor receptionists. They are arrogant and liers too.
Översätt
Svar från boendet: Thank you for choosing our store and taking the valuable time to share your stay experience here. We apologize that this stay did not meet your expectations. We deeply apologize for the unsatisfactory accommodation experience you experienced during this stay. We hope to provide you with a better experience during your next stay.