Keymore Art Residence Hotel

I booked this hotel despite knowing it’s a bit far from the city center, typically requiring a 45-minute to 1-hour cab ride or a 1.5-hour journey by metro (there are two metro stations nearby). After calculating the cost savings of staying here and using cabs versus staying downtown, I found it worth it. That said, if you’re on a tight schedule, the location might not be ideal. One of the main reasons I chose this place was its newness, spaciousness, and the inclusion of a washing machine, which is essential for longer stays. However, since the property is newly established, many nearby F&B options are still under construction, especially around the hotel area. That said, there are nearby malls like Wanda Mall where you can find food and other necessities. A café and a mini-mart are already operational, and the area might become livelier in a few months. Cleanliness: I have to put it out there that I am particular when it comes to cleanliness. While the hotel is clean overall, there seems to be a lack of consistent training for the housekeeping staff. For instance, despite the initial unclean room being promptly addressed and replaced, I noticed a pile of hair/dust in one spot from Day 4 until the end of our stay—it remained untouched. I do hope that the cleaning staff would take extra precautions and being more thorough during their rounds. Overall, the cleaning staff were friendly and apologetic when reminded, but it would have been better if the cleaning was consistently thorough without needing reminders (almost on a daily basis). Amenities: I appreciated the Bluetooth speaker in the bathroom—it was a nice touch and made my stay more enjoyable. However, I did have an issue with the towels. While they were new and clean, I wished they had better quality. The towel piles would shed and stick to my body and face after use, which was frustrating. I hope this is something the hotel can address in the future. Service : The service has its highs and lows, but I will still give it a 5 as the staffs are friendly and apologetic for the issue caused. For instance, when we initially received an unclean room, the staff promptly moved us to a clean one and offered complimentary breakfast (though we didn’t end up using it). The hotel’s service WeChat was efficient, and staff responded quickly to requests. However, there were a few hiccups. For example, when we requested detergent and later asked for extra water upon delivery, the staff appeared slightly taken aback and commented on why we didn’t request both at the same time. While it might have been a minor misunderstanding, the comment and attitude felt unnecessary. One major inconvenience was the WiFi, which went down twice during our stay—once for an entire day. This was especially frustrating as I was on a work trip and had to rely on roaming, which incurred additional charges. While the staff apologized and reimbursed us, stable WiFi is essential and should be a priority. Overall, this hotel offers good value for money if you don’t mind the distance. I do hope that the hotel will have a better cleaning SOP in future.

這家酒店簡直是旅途中的小確幸！從踏入大堂的那一刻起，就被温馨舒適的氛圍所包圍。房間乾淨整潔，床品柔軟舒適，讓我一夜好眠。服務人員態度親切，響應迅速，每一個細節都考慮得無微不至。早餐豐富多樣，新鮮美味，為新的一天注入滿滿活力。無論是商務出差還是休閑度假，這裏都是絕佳選擇！

和朋友一起來的體驗很好！住起來很舒服，周邊環境很好也很容易找到，衞生也很乾凈，房子很大住宿設施很齊全，也及時補了缺少的東西，服務微信會主動問客人需要什麼 （人 •͈ᴗ•͈） （୨୧•͈ᴗ•͈）◞用了攜程的免費升級，投影體驗很滿意