Jinsheng Hotel (Guangzhou Xiancun Metro Station) recensioner
Jinsheng Hotel (Guangzhou Xiancun Metro Station)
No. 187 West of Huangpu Avenue, Tianhe District, Guangzhou, Guangdong, 510620, ChinaVisa hotellinformation
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1 natt
Gästrecensioner
4.2/5
521 recension
Verifierade recensionerLäge och interiör4.2
Bekvämligheter4.1
Service4.2
Renlighet4.2
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Utmärkt valuta för pengarna(63)
Vänlig personal i receptionen(39)
Elegant miljö(36)
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Rummet var litet(22)
Utmärkt för affärsresor(11)
Negativa recensioner(63)
艾波
Rum Business(queen size-säng)
Bodde på jan. 2025
Affärsresenärer
4 recension
Publicerades 3 feb. 2025
The location of the hotel is decent, but the real problem is the hotel itself. I booked a business double room because it was advertised as being larger, but I was placed in a featured room instead. When I asked why, the owner simply said the bed was bigger—but that’s not the room I had paid extra for!
On my first night, there was a power outage that lasted more than five hours, and the owner didn’t even bother to apologize or explain what was happening. He left the hotel without informing the guests, leaving everyone in the dark—literally and figuratively.
Trying to sleep was another nightmare. The hotel has zero soundproofing, so I could hear noise from the reception area on the second floor, as well as guests snoring and chatting all around me.
To make matters worse, I requested a late checkout since my flight was at midnight. The receptionist initially told me I could stay for free as long as I didn’t stay until the evening. However, at 12:30 PM on checkout day, a woman started aggressively knocking on my door, demanding money for the late checkout. When I asked how much, she charged me 20 CNY per hour, totaling 100 CNY for less than five hours—when the room itself only costs 200 CNY per night! I had no choice but to pay since I had a lot of luggage with me.
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Översätt
Svar från boendet: Dear Valued Guest,Greetings! Thank you very much for choosing to stay at our hotel, and we sincerely apologize for the inconveniences you experienced during your stay. We deeply value your feedback and regret the issues you encountered. Below are our clarifications regarding your concerns:Room Type: You booked a Business King Room, but due to low occupancy that day, we upgraded you free of charge to a Business Projection King Room. This room type offers more space and upgraded amenities, aiming to enhance your comfort. We understand your confusion about the change, and if the upgraded room did not meet your expectations, we are happy to discuss further adjustments.Power Outage: The outage was caused by a sudden malfunction in the building's main electrical system, affecting the entire property, and was beyond the hotel’s control. We immediately contacted the property management for repairs. However, due to staff being away for the ***** New Year holiday, only a trainee was available, which prolonged the restoration time. We sincerely apologize for the inconvenience and regret that our front desk’s limited English proficiency may have hindered clear communication with you as an international guest. We will prioritize language training for our team to improve future interactions.Late Checkout: Our checkout time (12:00 PM) is clearly stated on both the booking platform and at the front desk. While we strive to accommodate guests with late flights, our policies and associated fees were communicated in advance. We acknowledge the frustration this caused and will work to handle such requests more flexibly in the future, offering guests clearer options.Once again, we apologize for the inconveniences and appreciate your understanding. Your feedback is invaluable in helping us improve our services. Please feel free to contact us directly if you have further concerns or suggestions—we are committed to making your next stay exceptional.
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Johnny Euro
Utvalda Boutiquerum
Bodde på juli 2024
Par
19 recension
Enastående
Publicerades 21 juli 2024
Great location and easy check-in service for foreigners. Nice compact rooms with lots of amenities, including toothbrush and toothpaste, water, cups, shampoo, and body wash. Close to shops, restaurants, cafes, and only a 10 mins walk to Hooleys and good nightlife in Guangzhou.
Översätt
Svar från boendet: 尊敬的貴賓您好，感謝您對金聖酒的大力支持，你的滿意就是酒店前進的動力，無需贅言，常來就好！祝工作順利，天天好心情
Jessica Anushka
Utvalda Boutiquerum
Bodde på nov. 2024
Ensamresenärer
6 recension
Enastående
Publicerades 14 dec. 2024
Perfect for solo traveller
Good value for money and walking distance to one of the main shopping malls
Friendly staff
Small room but all I needed for 2 nights (unfortunately had a giant suitcase from another trip)
Also to add no lift to the rooms I needed to climb two flights of stairs with suitcase but the guy at check in helped me carry my luggage up the stairs so was okay, but bare in mind
Översätt
Svar från boendet: 非常感謝您對我們酒店的好評！我們很高興您享受您的入住體驗，期待您再次光臨，帶給您更多美好的回憶！
Vic84
Affärspremier Rum
Bodde på maj 2024
Ensamresenärer
6 recension
Publicerades 6 maj 2024
Hotel room was small and cramp, but location was good and price was quite cheap.. there is a nice street for drink behind the area at night and close to Metro station..
Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表歉意。您的寶貴意見對我們非常重要，住宿期間有任何問題都可以跟工作人員反應，我們24小時電話暢通願為每一位顧客提供最優質的服務。若您下次至此，希望能再次預訂本酒店，給我們一個致歉的機會；期待您再次光臨，祝您百事可樂！
Gästanvändare
Affärspremier Rum
Bodde på juli 2024
Ensamresenärer
1 recension
Publicerades 17 juli 2024
Worst hotel in all of China. There is construction going on in the top floor and it's so much sound it's impossible to sleep. The rooms are so small you can't even walk in the room and there are so many mosquitos. Never do the mistake of staying here. It’s a nightmare staying here.
Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表歉意。您的寶貴意見對我們非常重要，住宿期間有任何問題都可以跟工作人員反應，我們24小時電話暢通願為每一位顧客提供最優質的服務。若您下次至此，希望能再次預訂本酒店，給我們一個致歉的機會；期待您再次光臨，祝您百事可樂！
Anonym användare
Affärspremier Rum
Bodde på juni 2024
Ensamresenärer
3 recension
Publicerades 5 juli 2024
Good afternoon. I've never liked writing bad reviews, but I can't help myself here. The room was dirty, the bed was torn, the towels had holes. that’s how no one looks at the people who live next to you, my neighbors shouted songs until 2 am and no one reacted to it. I also paid extra for a large room with windows, but in the end they put me in a small room with no windows and a tiny bathroom. There were printed intimate things in the closet, it looked terrible. If you provide such a service, then please ensure that these items are clean and normal. because sleeping with intimate toys that someone else has used is neither hygienic nor pleasant to look at
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Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。
Aviators
Rum Business(queen size-säng)
Bodde på okt. 2024
Ensamresenärer
22 recension
Otroligt
Publicerades 23 okt. 2024
It's a good location can find a restaurant just downstairs
Översätt
Svar från boendet: 非常感謝您對我們酒店的好評！我們很高興您享受您的入住體驗，期待您再次光臨，帶給您更多美好的回憶！
Enrico27
Affärs Boutique Rum (Inget fönster)
Bodde på juli 2024
Ensamresenärer
17 recension
Publicerades 4 aug. 2024
Location very convenient, nearby the city center and close to the subway
Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。
Kewa.G
Rum Business(queen size-säng)
Bodde på apr. 2024
Affärsresenärer
4 recension
Publicerades 30 maj 2024
Room is very small and smell very musty. No windows.
OK for a very short stay.
Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表歉意。您的寶貴意見對我們非常重要，住宿期間有任何問題都可以跟工作人員反應，我們24小時電話暢通願為每一位顧客提供最優質的服務。若您下次至此，希望能再次預訂本酒店，給我們一個致歉的機會；期待您再次光臨，祝您百事可樂！
Temuulen Bayarsaikhan
Business Deluxe Double Room
Bodde på okt. 2024
Ensamresenärer
8 recension
Publicerades 21 okt. 2024
No elevator and no service.
Översätt
Svar från boendet: 尊敬的客人，感謝您分享的意見。我們對您在入住期間的問題深感抱歉。我們將採取措施改善服務，以確保為您和其他客人提供更好的體驗。
Gästanvändare
Affärspremier Rum
Bodde på okt. 2023
Affärsresenärer
2 recension
Enastående
Publicerades 15 nov. 2023
This hotel Staff very good. Hotel also good location I really like clean and well mentioned. Good price just a little bit of noise but he manage me to give little silent place
Översätt
Svar från boendet: Dear International guests,hello! Thank you very muchfor your stay experience, anogive us a review of GoldenSaint Hotel, for your stay inthe incident, looking forwardto your stay again, we will giveyou a very OK and satisfactoryroom, friendship is notinternationa，Welcome our international visitors toour beautiful big China
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Ana Mailen
Utvalda Boutiquerum
Bodde på sep. 2023
Ensamresenärer
8 recension
Publicerades 25 sep. 2023
Location is good, people in front desk are nice. Room at first sight it was clean but is not that much when you start looking at details, saw two very small cockroaches near the toilet pipes and door. The room feeling is a bit humid due to the not existence of windows and there are not disposable slippers.
Hotel is not bad for a night if you only need few hours of sleep and you are not to picky, but I think it is too expensive for what they offer.
Översätt
Svar från boendet: 尊敬的賓客您好，感謝您光臨 金聖酒店，抱歉沒有帶給您完美的入住體驗
Gästanvändare
Affärs Boutique Rum (Inget fönster)
Bodde på maj 2024
Ensamresenärer
127 recension
Mycket bra
Publicerades 5 juni 2024
Wonderful stay , will definitely come back
Översätt
Svar från boendet: 尊敬的貴賓您好，感謝您對金聖酒的大力支持，你的滿意就是酒店前進的動力，無需贅言，常來就好！祝工作順利，天天好心情
Gästanvändare
Featured Cozy Room (Double Bed)
Bodde på sep. 2023
Ensamresenärer
2 recension
Publicerades 4 okt. 2023
Honestly, it’s not a great value as it was pretty run down, noisy and outlets in the room didn’t work.
Översätt
Svar från boendet: 尊敬的客官，看到你的點評，我們很是自責，沒有給你的入住帶來滿意的體驗，這是我們最大的遺憾。你的誠懇評價是對我們酒店不斷的進步，期待你的再次光臨，定會給你一個更好更滿意的入住體驗，會讓你感受到我們的誠意，也會讓你看到我們酒店的工作人員在不斷的努力進步，我們會以更好的服務來迎接每一位客人，祝您生活愉快
Gästanvändare
Affärs Boutique Rum (Inget fönster)
Bodde på apr. 2024
Affärsresenärer
25 recension
Mycket bra
Publicerades 13 apr. 2024
Nice hotel
Definitely recommend
Översätt
Svar från boendet: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。
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