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Verifierade recensioner
Läge och interiör9.2
Bekvämligheter9.0
Service9.3
Renlighet9.2
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Gästanvändare
Rum i queensize
Bodde på mars 2025
Affärsresenärer
5 recension
2.0/10
Publicerades 3 maj 2025
At first sight the hotel room seems very chic but it is the opposite. very dirty windows that don't close very well. they charge you an exorbitant price for the gym. the carpet on the floor in the room is very dirty
Översätt
Svar från boendet: Dear Esteemed Guest, We sincerely appreciate your valuable feedback. Over the years, our hotel has welcomed countless guests, and as a result, some of our facilities and equipment may exhibit signs of wear and tear. To address this, we will continue to enhance our daily maintenance and upkeep routines for all facilities and equipment. Regarding the gym fee issue, we would like to clarify that the gym is not a part of our hotel but rather an independently operated entity. We apologize sincerely for any inconvenience this may have caused you. In relation to the hygiene concerns you raised, we will take immediate and serious action to rectify the situation. Our commitment has always been to provide guests with a warm, comfortable, and hygienic accommodation environment. We will strive to improve our service standards further to make up for any deficiencies. We hope you will continue to support us and provide us with your valuable input in the future. Once again, thank you for your feedback, and we look forward to welcoming you back on your next visit.
Nemanja
Rum i queensize
Bodde på nov. 2024
Ensamresenärer
15 recension
9.5/10
Otroligt
Publicerades 8 dec. 2024
Place is well located in they city center. Furniture is older but place and rooms are clean and tidy.
Översätt
Svar från boendet: Dear Guests:Greetings! We are profoundly grateful that you have devoted your precious time to leave us such a high-scoring review here. The hotel has undergone numerous receptions, and it is inevitable that the facilities bear the marks of time. We will continue to enhance the daily maintenance and upkeep of the facilities and equipment. Meanwhile, we have been committed to offering guests a warm and comfortable accommodation environment and creating a caring "home away from home" for them. We will also compensate for the deficiencies this time with higher-quality services. Sincerely anticipate your next visit! Your satisfaction is the greatest impetus for us to forge ahead. Sincerely anticipate your next visit!
Gästanvändare
Standardtvåbäddsrum
Bodde på sep. 2024
Affärsresenärer
7 recension
5.5/10
Publicerades 8 okt. 2024
not clean enough, wifi login does not work, gym and pool cost extra money (no clear advertising)
Below value
Översätt
Svar från boendet: Dear [customer],We sincerely apologize for the inconvenience you've experienced during your stay.Regarding the cleanliness issue, we have already informed our housekeeping department to strengthen their supervision and improve the cleaning work to ensure that every corner of the room meets the high - quality standards.As for the Wi - Fi login problem, our technical team will conduct a comprehensive inspection and repair immediately to ensure that guests can use it smoothly.Concerning the extra charges for the gym and pool without clear advertising, we admit this is our oversight. We will improve our advertising information to make it more clear and transparent for our guests.We value your feedback very much and will take effective measures to improve, hoping to have the opportunity to serve you better in the future.Best regards,[Hotel management]
Svar från boendet: 尊敬的賓客您好:看到您如此用心的分享,我們倍感榮幸!衷心感謝您多次選擇入住並給予我們滿滿的認可——您的信賴與支持,正是我們不斷進步的動力!酒店優越的地理位置,寬敞的客房設計以及充足的停車空間,能為您帶來便捷舒適的體驗,是我們最欣慰的事。尤其得知我們的停車位讓您這樣的自駕貴賓倍感安心,更讓我們覺得一切細節的用心都值得。期待下次與您重逢時,我們能繼續用温暖與專業為您帶來更多驚喜體驗!祝您生活愉快,一路順遂!
Svar från boendet: 尊敬的賓客您好:看到您如此用心的分享,我們倍感榮幸!衷心感謝您多次選擇入住並給予我們滿滿的認可——您的信賴與支持,正是我們不斷進步的動力!酒店優越的地理位置,寬敞的客房設計以及充足的停車空間,能為您帶來便捷舒適的體驗,是我們最欣慰的事。尤其得知我們的停車位讓您這樣的自駕貴賓倍感安心,更讓我們覺得一切細節的用心都值得。期待下次與您重逢時,我們能繼續用温暖與專業為您帶來更多驚喜體驗!祝您生活愉快,一路順遂!
Svar från boendet: 尊敬的賓客, 非常感謝您對我們酒店的寶貴點評!您的認可不僅是對我們日常工作的高度讚揚,也是對我們酒店不懈努力的最大鼓勵。 我們始終致力於為每一位賓客營造一個温馨、舒適且一塵不染的住宿環境,您的滿意正是我們追求的目標,我們感到無比榮幸。期待在未來的日子裏,能再次有幸為您服務。 再次感謝您的寶貴意見,祝您生活愉快!
Nimalamu
Standardtvåbäddsrum
Bodde på feb. 2025
Affärsresenärer
15 recension
10.0/10
Enastående
Publicerades 11 mars 2025
這次入住最不滿意的就是房間的空調,太冷了,制熱模式也是冷風,屋裡比外面冷。其它都很滿意
Översätt
Svar från boendet: 尊敬的賓客您好:非常感謝您選擇我們酒店並留下寶貴評價!我們特別感激您對酒店的認可,這是對我們工作極大的鼓勵,我們也會持續保持。我們一直致力於為賓客提供温馨舒適的住宿環境,非常抱歉沒能及時溝通房間空調無暖氣的問題,在今後的工作工我們也將以更為優質的服務來彌補此次的不足,酒店也會考慮增加一些輔助取暖設備,比如電暖器等,確保客人在寒冷天氣裏也能感受到温暖。希望您繼續關注、支持我們。再次感謝您的點評,期待您的再次光臨!