Dong Fang Hotel

The room is very big complete with all amenities. It location is also ideal right in the middle of Guangzhou. Staff are very tentative. Breakfast is superb..

I recently stayed at the Oriental Hotel, which is known for its grand size and prestigious five-star rating. However, my experience was far from what one would expect from such a highly rated establishment. Firstly, the hotel feels outdated. The furniture in the room was old and worn, which gave the space a tired and neglected atmosphere. Additionally, the cleanliness was not up to standard, which is a basic expectation for any hotel, especially a five-star one. Service was another significant letdown. On one occasion, I requested an iron to press my clothes. I called the front desk multiple times—more than four, to be exact—and even reached out to the duty manager. Despite my repeated requests, it took over an hour for the iron to arrive. When I finally encountered the staff member delivering it, she was smiling, seemingly oblivious to the inconvenience caused by the delay. Other aspects of the stay were equally disappointing. The mini bar in my room was empty, and the shower had issues, with water spraying from the handle, making it difficult to use properly. On the positive side, the breakfast was enjoyable, providing a nice start to the day amidst an otherwise frustrating experience. In conclusion, despite its impressive size and five-star rating, the Oriental Hotel fell short in many critical areas. The outdated furniture, cleanliness issues, poor service, and malfunctioning amenities all contributed to a very disappointing stay. I would not recommend this hotel based on my experience.

We were going to switch to Hilton (Diamond)until we found out you can offer us a room in building one which does not require us to walk like we did in the older section of the building which was extremely hard to go in and out of our room. Our new room A/C was on the warm side, hotel was nice enough to bring us a portable fan to keep us cool. Other than that, staff service was excellent, especially the concierge and bell caption, they went out of their way offering to pack our over weight bag, 5 Star service to Mr. Sung in the lobby area for your unparalleled attention to me and my wife, you are true asset to your hotel, thank you again for everything.

The service was excellent with polite and helpful staff. They also let us check out at 2. The breakfast has good western and chinese options. Much better than most hotels I've been to in china besides big western hotels.

The location of this hotel is very convenient, close to metro station and shopping mall. Although the building is little bit too old, the interior are maintained very well, the backyard is a nice place for strolling around, the swimming pool is pretty large with the maintained temperature. The breakfast is excellent, lots choices with different flavor.

Some rooms have no water in the tap and we’ve chamged the room. But in the other room toilet was clogged and smells badly. The view of the rooms are not nice.