Mandarin Oriental Guangzhou foton

Our recent stay at the Mandarin Oriental, Guangzhou, was nothing short of exceptional, truly epitomizing luxury and personalized service from the moment we arrived. Stepping out of our vehicle around 1:30 PM, we were immediately greeted by welcoming staff, setting the tone for a flawless experience. The check-in process was remarkably swift, followed by a dedicated staff member personally escorting us to our room and thoughtfully highlighting all the amenities—a truly elevated touch. Our children were absolutely thrilled with our family panda-themed room, complete with an exciting slide! It instantly became their favorite part of the hotel, bringing endless joy and laughter to our stay. The hotel's location is incredibly convenient, nestled directly beside Taikoo Hui and just down the street from several other major shopping malls. This prime spot made exploring and indulging in retail therapy effortlessly enjoyable. Within the hotel, right by the entrance, lies a beautiful café – a perfect spot that clearly attracts many sophisticated patrons for high tea, and for good reason. All the cakes are exquisitely crafted, miniature works of art that are as delightful to behold as they are to taste. Our package included breakfast, which was a delightful spread. Beyond the standard international offerings, we were particularly pleased to find wonton noodles being served – a delicious nod to the local Cantonese cuisine, and a truly authentic touch that we thoroughly enjoyed. What truly elevated our experience was the outstanding staff. They were incredibly friendly and engaging, personally interacting with our children, passing them thoughtful door gifts, and even taking the time to write a lovely card and pose for a photo with our little one. This genuine warmth made us feel incredibly valued. As expected with a family-themed room, the kids were showered with special touches. They received their own lanyards with room access, delightful welcome desserts including cakes and candies, fresh fruit juice, and a selection of fruits. These thoughtful details made them feel incredibly special and truly enhanced their stay. The Mandarin Oriental, Guangzhou delivered an unparalleled experience of luxury, convenience, and genuine hospitality, making it an ideal choice for families seeking an extraordinary getaway. We can't wait to return!

Everything was good. It's linked to the Taikoo Hui mall, next to the Shipaiqiao station. Minutes to the Guangzhoudong (Guangzhou East) railway station. The only issue on the mall and the hotel is that there are not enough sofa seats, rarely find one even in the hotel lobby. The Chineae food in for the Breakfasts has gotten too dried, and most dishes were greasy.

Mandarin is always the warmest and most familiar place for me. This stay is also a memorable time for me. I want to express my gratitude for catherines who is the manage of mandarin club. Her professionalism and enthusiasm make me feel at home.

The hotel staff provided excellent service and displayed a pleasant attitude, but the bedding in the room was subpar and quite uncomfortable.

Immensely enjoyed the world-class hospitality from the M.O. Guangzhou team, from the welcoming FOH to impeccable housekeeping and F&B experience - Manager Billy (hope we got your name right!) took care of our room requests at check-in, the housekeeping welcome and evening turn down touches felt truly personal, the efficient and tasteful in-room dining service catered to our dietary requirements and the Sunday brunch breakfast spread was a true highlight. Didn't get a chance to use the decent pool and very popular spa - next time, for sure. Thank you for making our first time stay in Guangzhou memorable! You have gained new fans. 😄

Repeat visitor. Always a pleasant stay. First time trying their breakfast buffet. A little disappointing. Food was not that great, especially the order dish.

Mandarin Oriental Hotel was over top of 5 stars hotel . First time stayed and location so great to collect by MTR. Executive floor provided all the day food and drinks. This valentine day , we got a good memory and relax time. Recommend to stay at least 2 nights or more .

The best hospitality service for us ，let us have a the best experience in hotel！

Very good service , breakfast , room