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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.4
Renlighet4.4
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安娜Анна
2-bäddsrum med bergsutsikt
Bodde på juli 2024
Familj
6 recension
5.0/5
Enastående
Publicerades 26 aug. 2024
A wonderful place to relax. It is convenient that the children's and adult pools are connected. On the first floor there is a restaurant where you can have a delicious meal. Very beautiful view of the lake and mountains. Opposite the hotel there is a small water park (you buy a ticket yourself).
Översätt
6/8
Svar från boendet: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Kuljit
Sjöutsikt Deluxe svit
Bodde på jan. 2024
Familj
21 recension
3.0/5
Publicerades 10 mars 2024
It was a decent stay but the hotel could improve in terms of the old design and a better breakfast.
Översätt
Svar från boendet: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Gästanvändare
Rum med queen size-säng och utsikt över bergen
Bodde på apr. 2024
Ensamresenärer
13 recension
2.2/5
Publicerades 29 maj 2024
I chose this hotel because of location despite reading some reviews how the breakfast needs improvements and badly managed by mainland China standard, and now I agree with them.
I ended up just taking 1 breakfast out of 3, which was not included in the stay so that I even paid extra, because it was that terrible. Also table was so dirty, another reason why I gave up on eating there.
Plus everything was falling apart, like how pavements are broken, closet is broken and many trashes in the hotel complex. I had to talk to staff a lot to make requests such as fixing the safe in the room. Also there was construction work going on, thus noises and there were loud party noises late in the night as well.
The location is nice, in the forest although lake is completely disappearing. My room had window blocked by trees which was lovely view and I could have privacy in the room unless I go outside to balcony. The amenities well equipped and there are complementary fruits every day which I had instead of breakfast. Also the housekeeping in the room and the outdoor pool was nice.
But right after I checked out the receptionist chased me after and said something was missing inside the room. So they do check very well but why do they not check about trashes, broken pavements and noise concerns.
Regarding ‘missing item’, they do label how some stuff are to be paid with the price tag and ‘not gift’ sign and I didn’t take them. So it looked like some misunderstanding and because of language and cultural differences.
As international traveler, I had to communicate through smartphone translation and sometimes I could see the translation was getting messed up.
Also it looked like I was the only foreigner, most of guests here are locals, as both guests and staff kept on referring me as my nationality amongst themselves.
Overall, read the reviews and decide for yourself.
Översätt
Svar från boendet: Dear guest,thank you for choosing our hotel,and Spending your valuable time to tell us about your stay experience,for your question,we must to apologize,hope you can forgive me and our hotel,we will try my best to make it perfect,hope you can stay our hotel again.
Hannah
Bodde på dec. 2023
Par
6 recension
4.5/5
Utmärkt
Publicerades 29 mars 2024
We had our wedding at this hotel and booked one night. The staff were very helpful with setting everything up, and the room was nice and comfortable.
Översätt
Svar från boendet: Dear guest,thank you for choosing our hotel,there is a series of conference halls and room with lakeside view in hotel,whether for meetings or leisure,it can meet your needs,looking forward to your visit again.
Gästanvändare
2-bäddsrum med bergsutsikt
Bodde på dec. 2022
Familj
17 recension
3.7/5
Publicerades 26 jan. 2023
We went to visit a place nearby, the view of the lake is lovely but it’s not close to anything touristy
Översätt
Svar från boendet: Hotel reply: Dear guests, thank you for choosing to stay at Baiyun Lake Hotel. Let you have a better room experience, is our goal of every lakeside. It's a great honor to receive your affirmation and praise. If you like it, please continue to order our lake-view king room next time. Thank you again for your praise and recognition of our service. I wish you a happy life.
Ashraf farahat
Rum med queen size-säng och utsikt över bergen
Bodde på sep. 2023
Affärsresenärer
5 recension
2.2/5
Publicerades 29 okt. 2023
Very old hotel need renovation
Översätt
Svar från boendet: Dear guest,i am so sorry to make you unhappy ,we must to apologize ,hope you can forgive me and our hotel ,and give our hotel one more chance,we can make it better
jeffreycschow
Deluxe sjöutsikt Queen rum
Bodde på mars 2023
Par
172 recension
5.0/5
Enastående
Publicerades 19 apr. 2023
The best hotel 广州
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇下榻白雲湖畔酒店。讓您擁有更加美好的客房體驗,是我們每一位湖畔人的奮鬥目標,很榮幸能收穫您的肯定宇讚美。若您喜歡,非常歡迎下次試訂我店的湖景套房~再次感謝您對我店的服務的讚許與認可,祝您生活愉快。
Svar från boendet: 非常感謝您的肯定與寶貴反饋!對於提到的傢俱稍顯老舊的問題,我們高度重視並準備啟動翻新計劃,確保所有客房設施既舒適又充滿家的温馨。對於您稱讚的服務與貼心關懷,我們備受激勵,承諾將保持並進一步提升員工的培訓,提供超越期待的優質服務。我們非常感謝您的支持與建議,並且為離機場便利與美景如畫的環境感到驕傲,這正是我們的一大特色。期待有機會再次為您提供更美好的入住體驗。再次感謝您的好評!
Svar från boendet: 尊敬的客人,感謝您的寶貴反饋。我們非常高興您對酒店的自然環境和整體氛圍給予了高度評價,這是我們的驕傲。關於您提到的山景房觀景與房屋朝向問題,對此我們深感抱歉,關於補差價換房的政策,我們深理解您的不便,將適時調整服務流程,提升服務質量。服務是我們需不斷發展的領域,您的批評將助力我們改進,提供更高質量的前台服務。對於給您帶來的印象差異,我們向您誠摯道歉,並已對團隊強化培訓,提升專業技能和賓客意識。請您放心,我們已採取行動針對您反映的問題進行改進,並將持續關注,爭取為所有來賓創造更好的入住體驗。期待再次為您服務,讓您的下次入住舒適如願。
Svar från boendet: 尊敬的客人,非常感謝您對我們酒店的正面評價與寶貴建議。我們很高興能為您提供一個愉快的住宿體驗,尤其是能通過您的描述感受到您與自然間的和諧,這正是我們所追求的。感謝您對我們的環境、景觀、泳池、房間及個性化服務的認可。對於您的温馨提示,我們深感責任重大,會積極審視並進行修繕維護,以提升建築外觀,使其更符合我們的標準,保留並彰顯其獨特韻味,同時也注重更新和升級老舊部分,使酒店整體匹配您及更多訪客的期待。同時,我們也在持續改善服務質量,確保每一位住客都能享受到超過預期的舒適體驗。再次感謝您的反饋與支持,我們將繼續努力,致力於為您提供最佳的住宿環境與服務。期待您的下次光臨,希望那時您能發現更多令您滿意的細節。
Svar från boendet: 非常感謝您一直以來對我們的支持與喜愛!您的評價對我們來説是極大的鼓勵。很高興您在多次入住後依然對我們的環境、便利性和客房感到滿意,尤其是您提到的湖景,這是我們酒店的一大特色。如果您有度假長住的需求,我們可以提供定製化的服務,讓您享受更加舒適便捷的住宿體驗。我們期待您的下一次光臨,繼續為您提供優質的住宿服務。再次感謝您的反饋,您的滿意是我們不斷前進的動力!