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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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Sophie
DoubleTree Double Room
Bodde på dec. 2024
Affärsresenärer
6 recension
4.7/5
Otroligt
Publicerades 25 jan. 2025
Good service staff during check-in. Smooth and efficient. The room is big and clean. Coffee could be better in the room... maybe drip coffee
Översätt
Svar från boendet: 尊敬的客人您好,廣州希爾頓逸林酒店向您表示最誠摯的問候!很高興看到您對入住體驗感到滿意,對此我們表示感謝。我們已將您的表揚第一時間轉達給了員工,我們會一如既往不斷為我們尊貴的賓客提供優質的入住體驗。您的認可是我們最大的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Lvyoudarenzhang
Deluxesvit
Bodde på jan. 2025
Res med vänner
3 recension
5.0/5
Enastående
Publicerades 18 feb. 2025
we stayed very well cookie is very good taste, wendy and Allen very good service
Översätt
Svar från boendet: 尊敬的客人,感謝您對我們酒店一直以來的支持與厚愛,很高興瞭解到您的此次到訪又是一次滿意的入住!期待您繼續支持我們,我們會不遺餘力地為您繼續帶來舒適滿意的服務體驗!再次感謝您的時間和反饋,我們期待您將很快再次回來!祝您工作順利,生活愉快!
Frequent.traveler
DoubleTree Twin Room
Bodde på nov. 2024
Familj
22 recension
5.0/5
Enastående
Publicerades 4 jan. 2025
Stayed at this hotel for our New Year’s Eve trip to Guangzhou. The location of the hotel is very good and central.
We were welcomed by Hans at the front desk who helped to check in for us. He was friendly and polite. the room that we initially got had some smell of smoke from previous guest probably. I went back to the reception and he helped to change and upgrade our room to a much better room on a high floor which was much appreciated.
The breakfast wide variety of the hotel breakfast was also nice so there was much to choose from. I especially liked the tea section as there were lots of different teas (including flower teas) to choose from.
We enjoyed our stay and would recommend this hotel for tourists visiting Guangzhou.
Översätt
6/9
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
YAP VOON LEE
DoubleTree Twin Room
Bodde på nov. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 24 dec. 2024
全体成员服务态度非常好,友善、有礼,服务效率高!
Customer service was great, very approachable, housekeeping staffs are great as well! Appreciate your great hospitality.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Lawrence Chung 81
DoubleTree Twin Room
Bodde på nov. 2024
Res med vänner
21 recension
5.0/5
Enastående
Publicerades 14 jan. 2025
Very nice hotel , staff also helpful .
Will stay again when travel back to guang Zhou
Översätt
Svar från boendet: 尊敬的顧客,感謝您入住廣州希爾頓逸林酒店!我們很高興您能獲得舒適滿意的入住體驗並感謝您對於酒店服務和清潔力度的認可。酒店團隊成員致力於用温暖的待客之道提供卓越的服務體驗。您的認可是我們最大的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Gästanvändare
DoubleTree Twin Room
Bodde på sep. 2024
Affärsresenärer
36 recension
5.0/5
Enastående
Publicerades 3 nov. 2024
Amazing hotel with good facilities and location. Biznes traveller recommended for this and near Beijing Road shopping district.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Gästanvändare
DoubleTree Double Room
Bodde på feb. 2025
Par
10 recension
5.0/5
Enastående
Publicerades 8 mars 2025
Hotel rooms were clean and tidy. Reception and concierge were friendly. Location of the hotel was good, just the entrance was abit not convenient, most of the drivers only stopped by roadside as they couldn’t see clearly where is the main lobby. Overall it was a good stay.
Översätt
Svar från boendet: 尊敬的客人,非常感謝您選擇入住我們的酒店,並且抽出時間分享您的體驗!我們很高興您對酒店房間的乾淨整潔以及前台和禮賓人員的服務感到滿意。關於酒店入口的問題,我們非常感謝您的反饋。我們已經注意到這個問題,並且正在考慮採取一些措施來改善,比如增加標識牌或者與周邊的交通引導人員合作,幫助司機更清楚地找到主大廳的位置。您的滿意是我們最大的動力。期待您下次再來時,能再次選擇我們酒店,我們將繼續為您提供優質的服務,讓您感受到家一般的温暖和舒適。再次感謝您的支持與理解,祝您生活愉快!
Lucaslim9969
Deluxe-rum med utsikt och King Size-säng
Bodde på juli 2024
Par
13 recension
3.7/5
Publicerades 9 sep. 2024
Service of reception is bad !
Food is below average.
Bellman doesn’t assist to carry luggage when we were arrive at main entrance ! Chit chatting there !
Reception staff talk to me without looking at me.
Unprofessional !
Översätt
Svar från boendet: Thank you for choosing to stay with us at the Doubletree by Hilton Guangzhou. I am sorry that we were not able to meet your expectations on this visit. please rest assure that, your valuable feedback has been discussed with Front Desk Manager, proper training and action will be taken, to fulfil our promise to our guests. I will definitely share your comments with the whole team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us.
Gästanvändare
DoubleTree Double Room
Bodde på jan. 2025
Par
1 recension
4.0/5
Mycket bra
Publicerades 11 mars 2025
Hotel room was clean and spacious. The amenities were on the simple side but did their job. Location wise, the hotel is not the closest to the metro however as it is located in Yuexia region it was quite close to most tourist attractions and we were able to didi around.
Översätt
Svar från boendet: 尊敬的客人,感謝您對我們酒店一直以來的支持與厚愛,很高興瞭解到您的此次到訪又是一次滿意的入住!期待您繼續支持我們,我們會不遺餘力地為您繼續帶來舒適滿意的服務體驗!再次感謝您的時間和反饋,我們期待您將很快再次回來!祝您工作順利,生活愉快!
PRINCEZ DEW
DoubleTree Double Room
Bodde på nov. 2024
Familj
4 recension
3.0/5
Publicerades 29 dec. 2024
Power problem 3320 room
Översätt
Svar från boendet: Thank you for choosing to stay at DoubleTree by Hilton Hotel Guangzhou, and we apologize for not having a pleasant stay due to room 3320. We attach great importance to each guest's stay experience, and will give your feedback and improvement, and it is your suggestions that drive our progress. We hope you will be able to stay with us again in the near future and share your valuable advice with us, thank you for your support.
Gästanvändare
DoubleTree Twin Room
Bodde på dec. 2024
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 8 jan. 2025
Qing Chen provided good service to our check out. She was very friendly and helpful. Very accommodating! Enjoyed our stay, room was clean and service was very good! Will definitely come back again
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Eunice Min
DoubleTree Twin Room
Bodde på nov. 2024
Familj
3 recension
2.0/5
Publicerades 2 jan. 2025
My experience at this supposed 5-star hotel was disappointing. The check-in process took an unusually long time, and the front desk staff were neither professional nor friendly. Their demeanor was gloomy, and I didn't feel welcomed at all.
The hotel required a hefty deposit, almost equivalent to the total price paid for the stay, with seemingly no fixed policies for accepting deposits. I had to negotiate to pay a lower sum, which was inconvenient.
Upon arrival, I found the fridge in my room locked. I had to contact the front desk to send a staff member to unlock it, as if they assumed guests would take drinks without paying. The staff did not apologize for this inconvenience.
The hotel's interior, both in the rooms and the lounge, felt outdated. Cleanliness did not meet the standards of a 5-star hotel, and the room size was considerably smaller compared to other hotels in Guangzhou.
Additionally, the check-out process was slow, adding to the overall dissatisfaction with my stay.
Disappointed. 100% would not recommend this hotel.
Översätt
Svar från boendet: Dear Eunice Min,Thank you for choosing to stay with us at the Doubletree by Hilton Guangzhou. I am sorry that we were not able to meet your expectations on this visit. We will share your comments with our team of the check in and out speed , cleanliness , and strive to continue improving our service and facilities. Thank you again for your constructive feedback, it’s important that we hear this from all our guests so can continue to improve. We hope to have a chance to welcome you back again soon and we can show you are normal hospitality and a chance for you to again enjoy our warm chocolate chip cookie.
Cherry
DoubleTree Twin Room
Bodde på nov. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 29 dec. 2024
I would like to thank you all the services person who’s in the Double Tree Hilton hotel. Especially Jack Wu at the front counter, he helpful and well service.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Gästanvändare
Deluxe-rum med utsikt och King Size-säng
Bodde på nov. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 24 dec. 2024
Hotel location is good and the staff there are really helpful. However the hotel is a little old already.
Översätt
Svar från boendet: Thank you for taking the time to share your feedback about your recent stay at DoubleTree By Hilton Guangzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
TravelTheSky
DoubleTree Double Room
Bodde på nov. 2024
Ensamresenärer
11 recension
3.5/5
Publicerades 25 dec. 2024
Hotel was nice and easily accessible. I did not try the food as room service options did not seem interesting. Helpful front desk staff and room service came quickly to clean the room each day. Bathroom door lock seemed broken and room was quite cold (December stay). I was unable to turn the heat on, so I had to just keep the air off. Recommend bringing pajamas if you are traveling during the winter.
Översätt
Svar från boendet: Thank you for choosing to stay at DoubleTree by Hilton Guangzhou, and we apologize for not making your stay as pleasant as a result of the cold room. Electric heater service can be provided in our guest rooms, we attach great importance to each customer's stay experience, and will give your feedback and improvement, it is your suggestions that drive our progress. We hope you will be able to stay with us again in the near future and share your valuable advice with us, thank you for your support.