För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Surprisingly dirty hotel room, with mould and stains everywhere on the walls and furniture, we also found multiple cockroaches. Some of the receptionists were nice, although room service only came on a single day out of our 4 day stay.
-Positives
Convenient location, although not central and in a pretty run-down negative area
Fridge and washing machine in room
Store downstairs
Spacious room
-Negatives
Bad wifi
Bug infested room
Bad cleanliness
Outdated furniture
Leaky shower
Not functioning toilet
. The room was spacious but it falls below cleanliness standards
Översätt
Svar från boendet: 尊敬的客人,非常抱歉讓您在入住期間遭遇如此糟糕的體驗,您細緻的反饋讓我們深刻意識到服務與環境存在的嚴重問題,對此我們感到無比愧疚!針對您提到的衞生問題,我們已緊急安排專業團隊對所有房間進行深度消殺、除黴清潔,並更換受損傢俱;針對蟑螂蟲害,將聯繫專業滅蟲公司開展全面防治工作。關於設施故障(淋浴漏水、馬桶無法使用、網絡不穩定),工程部已連夜檢修排查,後續將定期維護。同時,我們會加強客房服務管理,確保每日服務到位。您認可的接待服務、便利設施和空間優勢,我們定會繼續保持並優化。為表歉意,誠邀您私信留下聯繫方式,我們將為您提供全額退款或下次入住免單補償。您的監督是我們改進的動力,懇請再給我們一次機會,以全新面貌迎接您!
Joyce from Malaysia
Specialrum i queensize
Bodde på juni 2024
Familj
5 recension
9.5/10
Otroligt
Publicerades 17 juli 2024
Thank God we found this hotel just 10 minutes walk away from Beijing Road Station Exit A. 2 minutes walk to 天字码头Tian Zi Piers This hotel looks a bit old but very spacious and have sofa and table for dining. This hotel provides complete necessary amenities such as 2 room key cards, the minibar, the microwave, kettle, washing machine cum drier, windows with beautiful view of ZhuJiang River and cruise. The front desks staffs and cleaner are very friendly and helpful. We did not know how to on the TV and connecting to hotel WIFI the front desk female staff 小陈 Xiao Chen was very helpful. She came to our room and taught us how to on TV and connecting to WI-FI. The cleaner also helped us to spray air freshener when we asked for it. There's no smoking smell in the hotel vicinity or in the hallway when we checked in. The overall surrounding of this hotel was very clean and no smoking smell. We can even go to level 43 to snap photo of the ZhuJiang river view. Highly recommended this hotel.
Översätt
6/16
Svar från boendet: 尊敬的賓客:您好!您的滿意是我們最大的動力,您的鼓勵是我們能量的源泉,您的青睞是我們前進的朝氣,千言萬語匯成一句話,感謝您對酒店的支持。
SHIREEN
Bodde på mars 2024
Ensamresenärer
13 recension
8.5/10
Mycket bra
Publicerades 27 apr. 2024
Room size was small when compared to Trip.com listing.It was mentioned as 40-45 meter square but the actual was 275-300 meter square.
Front office staff was nice and check in was easy.Got early check in.Breakfast was good.
Super market is just attached to the building and it is very easy to buy basic needs.
Very near to river cruise terminal.Lots of restaurants around.Overall it was a nice stay.my room number was 1007
Översätt
6/7
Svar från boendet: 尊敬的賓客: 您好! 感謝您的光臨, 同時也真誠感謝您對我們的喜愛和認可。公寓配置了24小時工作人員,隨時遇到問題,及時同我們進行溝通處理,我們也一定相信能幫您把問題進行解決。 同時我們也更有動力繼續前行, 希望能有更多為您服務的機會!
Hot water will run out real quick, need to wait before there is hot water again.
Översätt
Svar från boendet: 非常感謝您對我們的評價,由於一些不足缺失部分讓您此次入住有些美中不足,真的非常抱歉!也唯有您的建議才能促使我們不斷進步。小維不斷提醒自己:服務無止盡!我相信下回您入住時,一定會有全新更好的體驗!祝您生活愉快~~~
Gästanvändare
Bodde på maj 2024
Affärsresenärer
33 recension
4.5/10
Publicerades 6 juli 2024
Bad. A bit far from a subway station. The room was old and dirty. I am allergic to dust mites and I had rash all over my body. I need to take a medicine for it.
Översätt
Svar från boendet: 非常感謝您對我們的評價,由於一些不足缺失部分讓您此次入住有些美中不足,真的非常抱歉!也唯有您的建議才能促使我們不斷進步。小維不斷提醒自己:服務無止盡!我相信下回您入住時,一定會有全新更好的體驗!祝您生活愉快~~~
Svar från boendet: Dear guest, hello! Thank you for choosing your stay and sharing your feedback! Beautiful time, who will meet you in the eyes of someone unintentionally, boating in the text. I met you unexpectedly this time. Thank you for this fate, we will cherish it even more, and look forward to working with you
wave1221
Queen Room With River View(Independent Washing Machine + Refrigerator)
Bodde på mars 2023
Annat
2 recension
2.0/10
Publicerades 27 juni 2023
No good
Översätt
Svar från boendet: 敬的顧客您好,對於您在酒店入住期間的經歷我們深感遺憾,非常感謝您的意見,我們會進一步加強衞生方面,也唯有您的建議才能促使我們不斷進步。小維不斷提醒自己:服務無止盡!我相信下回您入住時,一定會有全新更好的體驗!祝您生活愉快~~~
Gästanvändare
Queen Room With River View(Independent Washing Machine + Refrigerator)