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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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G3MMA
Family Deep Sea Adventure Room With Private Hot Spring (Family Section)
Bodde på jan. 2025
Familj
3 recension
4.2/5
Mycket bra
Publicerades 7 feb. 2025
A lovely resort, family friendly! It’s quite secluded & definitely a spot to visit if that’s what you’re looking for. Staff are pretty attentive, you’ve just got to ask the questions. Not much English around so expect to translate a lot if you do not read Chinese - not complaining, just stating a fact. If I were to come again I would buy a breakfast & dinner package. The buffet dinner was 168 yuan per adult & our son being under 1.2m tall was free. There were was a Chinese Restaurant we didn’t try & you can get a high tea package for 2 in the afternoon (for 98 yuan) which we also didn’t try. Next time!
Laundry service is a 3 day turn around, so pack supplies wisely…I recommend coming with more than one bathing suit! Bring your floating toys for the kids & enjoy what this place has to offer!
Översätt
Svar från boendet: Dear Valued Guest,Thank you so much for taking the time to share your detailed and thoughtful review of your stay with us! We are delighted to hear that you found our resort lovely and family-friendly, and that you enjoyed the secluded atmosphere we aim to provide.We truly appreciate your kind words about our attentive staff. We strive to ensure that all our guests feel well taken care of, and we’re glad to know that our team was able to assist you when needed. We also appreciate your note about the language barrier – we are continuously working on improving our multilingual services to better accommodate our international guests.It’s wonderful to hear that you enjoyed our buffet dinner and found the pricing reasonable, especially for your son. We’re glad you’re considering trying our Chinese Restaurant and high tea package on your next visit – we’re confident you’ll enjoy those as well!Thank you for the helpful tip about our laundry service and the recommendation to bring extra bathing suits and floating toys for the kids. We’re sure this will be very useful for future guests.We are thrilled that you are considering a return visit and would love to welcome you back to experience even more of what we have to offer. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
Deltan
Familjevänligt skogs sagor varma källor rum - gårdsutsikt (Bubbelbadkar)
Bodde på dec. 2024
Familj
33 recension
4.7/5
Otroligt
Publicerades 29 jan. 2025
Everything is perfect ... loved the showers water pressure... such a lovely and well designed hotel.. good for relaxing stay.. loved the hotel and had no heart to leave..
Översätt
Svar från boendet: 最最親愛的朋友!感謝您選擇入住廣州合滙温泉酒店以及這麼用心的與我們分享您的入住體驗,同時也很高興您能在此度過一個美好的假期,希望您下次更給我們滿分的好評,因為您的滿意是我們最大的動力。
Spitzers
Superior-tvåbäddsrum
Bodde på okt. 2024
Familj
3 recension
5.0/5
Enastående
Publicerades 6 nov. 2024
The room is exactly how the photos looked like. Amazing view of the resort, perfect for family getaway! Will definitely come back again.
Översätt
Svar från boendet: Dear guests, hello! I'm glad that you had a wonderful holiday in the hotel. Your comments are an affirmation of our hotel environment. We look forward to your next visit!
taeseok
Familjevänligt varma källor rum - gårdsutsikt (Bubbelbadkar)
Bodde på jan. 2025
Familj
42 recension
3.2/5
Publicerades 28 mars 2025
Good location.
No have towel at hot spring. Need to back locker room. Kids land staff seems to tired.
Resturant didnt refill food after 7pm.
Översätt
Svar från boendet: Dear guest,Thank you for choosing Guangzhou Hehui Hotspring Hotel and taking time out of your busy schedule to give us your valuable online comments and It really gives us the greatest pleasure to know that you are pleased with our property good location.we were most disturbed to learn of your part disappointments which you have encountered during your recent visit at our property.i.e.there are no towel at hot springs,some staff of the children's playground land seems to tired even restaurant didn't refill food after 7pm as wellPlease accept our sincere apologies also please rest assured
CKMyron
Family Duplex Room With Private Hot Spring (Family Section)
Bodde på apr. 2023
Familj
6 recension
5.0/5
Enastående
Publicerades 29 maj 2023
This hotel situated at the rural area of GuangZhou near the famous BaishuiZhai Waterfall. I booked a two storey family suite with a large twin bed and two single bed for two kids.
The room is real spacious, but what make the room being good value of money is the unique tunnel slide fit inside the room. Kids can simple travel between the two floors with the slide !!!! The two in-room spa offered high standard hot spa bathing.
Outside front yard of the room, there is a grass pitch playground with facilities for kids.
Mini bar offered sufficient drinks, snacks and fruits for the stay.
The life connected the corridor outside the room to the restaurant and swimming pool. A golf cart is also available on demand transporting guests to the main lobby of the hotel.
Hotel staff are exceptionally helpful who will offer help through instant message apps WeChat.
Generally speaking, the hotel is actually of 5 stars standard in term of the service, environment, hygiene and facilities. I will surely come with the family again.
Översätt
Svar från boendet: Dear Distinguished guest,Thank you very much for taking the time to share your experience with us.It gives us great pleasure to know that you were pleased with our services and facilities during your stay. We appreciate your patronage and look forward to welcoming you back at your next stay!
Nelson tsang 2023
Villa - 3-rum-C
Bodde på sep. 2023
Familj
26 recension
4.0/5
Mycket bra
Publicerades 24 okt. 2023
facility are good. but there are not many people in the resort. the breakfast is good, lots of selection
Översätt
Svar från boendet: Dear friend! Sincerely thank you for choosing Guangzhou Hehui Hot Spring Hotel and give us full recognition! Simple and clear words express your affirmation and praise for us, we will continue to adhere to the service tenet of "what you think, gather your pleasure", and create a warm holiday paradise for the majority of domestic and foreign tourists, sincerely looking forward to your visit again.
MGT
Superior-rum i kingsize
Bodde på aug. 2023
Par
27 recension
4.0/5
Mycket bra
Publicerades 29 sep. 2023
It was ok not so bad but not as good as expected
Översätt
Svar från boendet: Dear guests, hello! Thank you for choosing to stay at Guangzhou Hehui Hot Spring Hotel and share your stay with us. From your reviews, we regret that this stay did not meet your expectations and we apologize for that. In the future, we will continue to provide good service and strive to provide guests with efficient, professional service and comfortable environment. We look forward to feeling our progress next time. Have a great life!
Svar från boendet: 感謝您對這段山水時光的細膩記錄!🌿 晨霧漫過白水寨的層巒疊嶂時,您在窗邊品茶聽雨的畫面,彷彿成了我們心中最美的風景畫~從温泉泳池的療愈到親子區的撒歡聲,從單車追風到風箏攬雲,您把酒店“隱於自然,又不困於自然”的巧思全然道破。七樓中餐廳的祕密菜單已為您預留,下次來不妨試試主廚特調的山泉豆腐釀,配上暮色中的露台晚風,定是另一番風味!管家團隊的“隱形守護”會持續升級——未來連風箏線的弧度都可以為您提前調好呢~等您再攜家眷歸來,春擷野花秋賞霧,日日皆是好光景。⛰️✨
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇在廣州合滙温泉酒店度過三天兩晚的美好時光,並詳細分享您的入住體驗!我們非常高興得知您和家人在這裏度過了一個愉快的假期,並對我們的服務、設施以及餐飲感到滿意。您的認可是對我們最大的鼓勵!特別感謝您對前台管家鑫鑫的表揚,我們一直致力於為每一位賓客提供貼心、周到的服務,鑫鑫的表現正是我們服務理念的體現。我們會將您的讚美傳達給她,並鼓勵團隊繼續努力,為賓客創造更多難忘的入住體驗。同時,我們也很高興得知您對房間温泉泡池、自助餐以及小童樂園的認可。您的滿意是我們不斷進步的動力,我們會繼續保持高標準的服務品質,並針對您提到的室內小童樂園員工服務態度問題,加強培訓和督導,確保每一位員工都能以熱情、友好的態度服務賓客。關於泳池温度的問題,我們已記錄您的反饋,並將進一步優化設施,爭取為賓客提供更舒適的體驗。對於您提到的個別不文明行為,我們深感遺憾,也會加強宣傳和引導,共同維護良好的酒店環境。再次感謝您的支持與厚愛,期待您的再次光臨!我們將繼續努力,為您和家人帶來更多美好的度假時光。祝您和家人生活愉快,幸福安康!
Svar från boendet: 尊敬的賓客:您好!非常感謝閣下的入住與分享,很抱歉給閣下帶來的不便體驗;非常感謝閣下的入住與點評!在您入住期間,適逢滿房,遊客較多,當時辦理入住工作人員上位對客服務還未完結,看見旁邊同事對客服務已收尾,便建議您可移步至隔壁櫃枱辦理,請見諒!我對於您所提及的設施以及餐廳人員安排問題,已向餐飲部門反饋,後續會按照客情安排加派工作人員,酒店定期定量定時在維護和更新房間環境、設備以及公共區域設施,務求讓閣下入住有更為舒適整潔的環境,希望閣下下一次光臨有一個全新的感受!熱切期待再次光臨體驗!
Svar från boendet: 尊敬的顧客,感謝您在眾多選擇中,將您的休憩時光託付給了我們的酒店。您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田。“投我以木桃,報之以瓊瑤”,對於您提到的自助晚餐出品問題,我們會反饋給餐飲部門提高餐食出品品質,我們會一如既往地用心服務,期待在未來的日子裏,能再次為您打造温馨舒適的港灣。
Svar från boendet: 感謝您細緻分享入住體驗的每一份感知!🌿 從清晨水庫畔的瀑布清風到傍晚豐盛的自助饗宴,您用文字帶我們重温了這段山水與煙火交織的時光。關於您提及的細節,我們心懷感恩與誠意:房間氣味:非常抱歉給您帶來初入房間時的不適,我們已同步客房團隊加強通風流程與空氣質量監測,未來會以更清新的懷抱迎接家人;餐飲體驗:節日客流高峯時段的排隊現象確實是我們需優化的課題,正計劃增設特色檔口分流、延長用餐時段,讓美味與從容兼得;Maggie服務:您對Maggie響應速度與細心程度的認可,已化作她今日的“能量小勛章”!她正和團隊策劃“需求預判清單”,希望下次連您未言明的期待都能被温柔接住。這片山水因您的駐足而更生動,期待在煙雨朦朧時或晴空萬里日,與您再享水庫邊的漫步時光——那時山嵐依舊,而我們定比今日更好。🌄✨
Gästanvändare
Family Deep Sea Adventure Room With Private Hot Spring (Family Section)