Allegro Isora

Great hotel,great food,clean,friendly staff,spa good,good restaurant close,nice beach close with Black sand,good beds. Bús station just outside the Doors. Nice view to Gomera. Great breakfast. Cleaning rooms everyday. Nice nice nice

Disappointed. Not 4-stars. The resort itself is decent. It does have 4 pools, it does have a good kids play area, it does have a games room, it does have a bit of a spa, and it does look like the photos. But the photos don't tell you details. The photos of the apartments don't tell you how uncomfortable the sofa in the apartment is, so much so that you can barely sit on it - the metal of the sofa bed poke through the thin, flat sofa cushions. The photos don't show the stained kitchen floor where it has clearly flooded multiple times, just as it did when we went to run some water. They don't show you the sink in the kitchen and the shower crusted with limescale and hard water stains. They don't show you the plug sockets which are dodgy or the door handle to the apartment coming away from the door. The photos of the bathrooms don't show you the cracks and peeling lino on the shower wall or the fact that the bathroom floor floods when you shower, or that the main shower head only has about 5 nozzles working because it's crusted up. You are given glasses but they were not changed once by housekeeping in the week we were there. Although the apartment can be double-locked from the inside, that doesn't stop housekeeping walking in at 8:30am regardless of the 'Do not disturb' sign in use on the door handle. It doesn't tell you that the bedroom window opens onto the main walkway and the large, loud housekeeping trolley will be trundling past your head from 8am promptly every day. If you're not planning on being in the room much, this probably all won't matter. But for a 4-star resort, it was disappointing. One of the pools is very much a kids pool and another is the baby/toddler pool. Another one is identified as the activity pool and was busy with families and children. The other pool, designated as the relaxation pool, would have been lovely if it wasn't freezing. Apparently the pool heater was broken, for the entire week, and the pool was so cold we only saw it used once or twice by guests. The sunbeds are not comfy, but there are plenty of them and they're adequate. You have to get a token from Reception which you then trade in for a towel. We weren't actually told this by the hotel; we found it out by asking a member of staff for a towel who held their hand out for something - at first, I thought money was required, as the person didn't tell me what was expected. This was very much a theme of the staff in the resort - little communication and a sense that you the guest should have figured it out yourself already. We were given information when we checked in which we read cover to cover but even then there was little actual practical information! Simple things would make a difference, like a signpost out front to direct you to the ramp that isn't visible when you get dropped off at the hotel, so you're not carting your suitcases down a flight of stairs. The drinks menu that we found online didn't match what the offered in the bar, with a reall

We booked 8 nights through Jet2. Pool view apartment D320, very clean with comfy beds. Fridge and microwave in room, but no kettle, asked at reception and kettle and mugs delivered pronto. Decent sized balcony which got the sun all afternoon, although we didn’t go up until sun went from pool! Pools & surrounding areas clean & well kept. Snack bar at middle pool very handy for drinks and food should you not wish to go to main restaurant at lunchtime. Animation guys worked hard to get participants and everyone seemed to enjoy. Large main restaurant, could be very busy and noisy at times. Plenty choice, you should never go hungry. Only gripe was sometimes food not very hot and staff seen putting freshly cooked food on top of food already there !!!!! Training issue here!!!! Drinks were good, plenty of choice. You could upgrade to AI plus to get branded drinks, but we didn’t . All staff very friendly. We didn’t partake in any of the entertainment on offer, but it sounded good. Although Jet2 says on website that this hotel may not be suitable for people with mobility issues, the hotel certainly caters with loads of ramps etc to allow wheelchairs and mobility scooters. Outside hotel the roads are pretty steep. There is a small supermarket about 100 yards from Hotel which is well stocked. Loads of other shops, bars, pharmacy and shopping centre a bit further into Playa de la Arena as is a small black sand beach. We have not visited Tenerife for 30 years, but would certainly return. We would recommend Allegro Isora.

Upon arriving at the hotel, the first impressions were good, nice smell in the reception area and friendly staff. Struggled a little to find where our room was located, but we did manage to find it in the end. Room was big and one of the Barcy rooms which was nice with. Tee Pee, kids table and colouring pencils. What lets this hotel down is the restaurant. While the food is OK, by the time you have queued up to get your food and sat down it’s cold, having to queue up for between 5-10 minutes to get a glass of wine is also is not ideal especially when you have a 2 year old tagging along. Would have been good if there was a separate food section for the kids. The bar again you have to wait to get served with only one man you could be waiting quite a while especially if the person in front is ordering multiple drinks. Next is the cafe where you get your lunch, not a lot of choice, but one thing I would not have expected for a 4 star hotel was paper plates and disposable cutlery. Pool areas are nice, on different levels and plenty of sun beds. Children’s entertainment starts very late at 8:45 pm, so our 2 year old couldn’t join in as she went to bed, and also very loud till quite late so try to avoid rooms that back onto the entertainment area as I had to go out and buy ear plugs otherwise I wouldn’t have been going to bed until after 11pm. So overall you get what you pay for, but I would not give the hotel a 4 Star rating, at best I would give it a 3 Start rating

Just got back from a week here with the family and can’t wait to go back! Nothing was too much trouble and the kids loved it. Food was good and different everyday with a different theme everyday. The staff were amazing too! Thank you! We will be back next year!

Amazing Hotel, Food and Entertainment. sadly let down with the Language Barrier in the Dining room ordering breakfast was a long slow process and could wait up to half an hour just to be served. Entertainment in the Dining Hall was part of the theme for that night and food was plentiful,no one should go hungry. Entertainment Team do a fantastic job Rooms are Large and very dirty especially the bathroom and kitchen, We complained They said sorry but did nothing We wouldn’t upgrade to AI plus again as it was a complete let down and caused more frustration than enjoyment (apart from the Grey Goose lol)