Las Terrazas de Abama Suites

So first of all I’ve stayed at ritz Carlton Abama which was perfect then last time stayed at terraza de Abama which again was great then this time on booking I was emailing your bookings team and they were responding until I asked for a note to be left in the room and asking to book the kids tent and nothing back , then on arrival the woman didn’t seem to know what was going on and I do believe she was new at her job and nervous so that’s fine , I stated my car was parked in kids camp and my son would be attending there she then booked me in took deposit made note of kids tent for me etc no problems until in my room and time to drive back down and get my son from kids camp and can’t enter car park as permission not given on electric key , so that was an inconvenience , then we all back in the room I try to make a frofy coffee and bugs and what looked like insect eggs came out of the coffee machine which I have photos of ! So I cleaned and didn’t use the milk frofer again ,I found a sharp piece of glass which I have a picture of that was by the tv in front room and thank god none of my kids has hurt them self on it ! then on checking out I have something I had already paid for in advance added to my bill for some reason and soon telling staff about the insects in coffee machine they didn’t seem apologetic or bothered , I then asked can I leave my vehicle in car garage until leaving later that day as my baby and son wanted to play at the pool , they said yes no problem the electronic key will work etc , later walked up the massive hill with my son got to garage only for the key not to work and had to phone reception explain everything go through details and wait for key to be added again , I just don’t feel this is all good enough for a resort of this calibre !

The place is falling apart - literally. Endless problems in our apartment and the pools are in such a state of disrepair the entire family has cuts over their bodies and feet. Apparently the pools are due for repair next year but that doesn’t help anyone coming before then. The apartment looks beautiful but 7 items were damaged and required maintenance during our stay. In the end we simply gave up. Was once a great resort (been 3 times) but won’t come back.

All in all a really good hotel. The rooms are freshly renovated. Really modern. The whole place good in shape. Main Restaurant „Melvin“ is okay, breakfast is good. The good staff plays the most for the hotel.. Super service! Especially Giovanni and Thomas- Anthony.

The worst dining experience at Atlantico restaurant. Charged 170 euros for each kid to have plain overcooked spaghetti and a disgusting breaded chicken. 270 euros for an indecent meal. No decorations, no ambience , I have never ever experience anything like this in many years of travels and in a 5 starts hotel. Do not come, ever!

We are delighted with the room, comfortable beds very beautiful terrace with standing views to La Gomera, sunsets and basically everything within the resort is so pretty and well designed. Staff was extremely friendly and helpful, making our stay even more enjoyable. There are three restaurants, all of them were very good, tasty and high cuality food. Free shuttle to the beach and inside resort. We will definitely be back. Thank you!

Such a beautiful complex but disappointing reception/admin I have stayed here twice and both times have been amazing, on our second visit the jacuzzi didn’t work, I was promised a refund this was nine weeks ago and I am still waiting I have called reception numerous times to be told they will pass on information to accounts but still nothing I called reception today only to be told it’s nothing to do with them I need to e mail I am appalled at the customer service and lack of empathy seeing as I not only have I not had the refund but to how much it has cost keep calling them