Barnett Hill Hotel

酒店在一個山裡，簡直是世外桃源，空氣非常清新，很適合度假。酒店的餐飲也是很棒，在花園裡喝下午茶非常享受！

We had the misfortune of hosting our wedding at Barnett Hill, part of the Alexander Hotel Collection, and it was an experience riddled with incompetence, unprofessionalism, and outright negligence. Despite lofty promises of a stress-free, seamless wedding experience, what we received was a series of miscommunications, breaches of contract, and poor service that turned what should have been a joyous occasion into a frustrating ordeal. 1. Incompetent Wedding Coordination The wedding coordinator assigned to us, Tori, demonstrated a shocking lack of professionalism and competence. Despite initial promises to guide us through the planning process, Tori disappeared for months at a time, leaving us scrambling to fill in the gaps ourselves. Her attitude during the final meeting was dismissive and unprofessional—she came unprepared, repeatedly asked questions she already had answers to, and failed to acknowledge the work we had done to compensate for her earlier absences. It was clear she did not take her role seriously, and her lack of involvement caused unnecessary stress and confusion. 2. Breach of Contract: Incorrect Menu and Wine We experienced multiple breaches of contract that ruined key aspects of our event: - Menu Failures: Despite providing confirmed vegetarian options for our guests (and printing bespoke menu cards at our own expense), Barnett Hill served a completely different dish without prior notice. This not only embarrassed us in front of our guests but also rendered our meticulously designed menu cards useless. It was an avoidable mistake that highlighted their lack of attention to detail. - Wine Debacle: The agreed-upon wine, which we had carefully chosen during a tasting months in advance, was not served at the event. Instead, we were forced to accept subpar substitutes on the day of our wedding. To make matters worse, the hotel misrepresented the available options and used leftover wine they had mistakenly over-ordered. This dishonest practice was deeply disappointing, especially as we had paid for premium wine. The lack of transparency and accountability left us feeling deceived. 3. Negligence Regarding Allergies One of our guests has a life-threatening allergy, which we communicated clearly to the hotel well in advance. Despite this, the hotel failed to accommodate their dietary needs, putting their health and safety at serious risk. This level of negligence is unacceptable and reflects poorly on the hotel's hiring and training practices. 4. Unresolved Refund Issues The hotel's refund process has been a nightmare. Despite agreeing to refund certain costs due to their numerous failures, they repeatedly revised the amount without justification and ultimately refunded a fraction of what was promised. Their accounts team cited "internal administrative errors" as the reason for the discrepancies, but this excuse fails to address the root issue: the hotel’s inability to honor agreements and resolve issues efficiently. It has taken m

Christmas Eve 2024. Unfortunately, we experienced a flat tire on our rental at Stonehenge. UK has a similar service like “ AAA”. Luckily, we were tolled to our hotel. We were so famished, haven’t eaten and tired and simply wanted some little bites (not a full meal). The night receptionist desk gal said there was absolutely no food they could service. Now, they did have booked dinner service for Christmas Eve, BUT like I said, we did not want a full meal. This establishment could not even serve a basket of bread!!! ***. We finally went to the bar ordered some drinks and decided to order Ubereats. Given it was very late, we were lucky to have food sent to the lobby. I swear to god this was surreal for a place like this. Inexcusable for paying a full price hotel room, they call this service??? The night receptionist treated us like we inconvenienced her simply by trying to get something to eat even after we explained to her we did not have a functioning car to go anywhere. Again, all we asked for was some bread.