Shangri-La Guilin

Shangri-La Guilin recensioner

Shangri-La Guilin

No. 111 Huancheng North 2nd Road, Qixing District, Guilin, Guangxi, 541004, ChinaVisa hotellinformation
Shangri-La Guilin
Shangri-La GuilinShangri-La GuilinShangri-La Guilin
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Gästrecensioner

9.3/10
Enastående
3670 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.1
Service9.3
Renlighet9.4
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Positiva recensioner(3577)
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Utmärkt för barn(528)
Utsökt frukost(353)
Utsikt över trädgården(210)
Utmärkt pool(140)
Har lekplats för barn(96)
Familjeaktiviteter finns tillgängliga(67)
Fantastiskt afternoon tea(54)
Negativa recensioner(93)
M.O.T.A.S around the world
Horisont flodutsikt King Size-säng
Bodde på juni 2025
Familj
42 recension
10/10
Enastående
Publicerades 16 juli 2025
My family was very happy with our stay. there was something to do for everyone, pools were clean and well equipped. we 2 double bedrooms, both very spacious, clean and comfortable beds. We had a beautiful river view whcih also gave us amazing sunset view beyond the mountains of Guilin. They help you arrange trips and are very attentive to your needs and requests. Breakfast was delicious and varied as was dinner at the buffet restaurant. It is only 10 minutes drive away from main spots.
Översätt
6/11
ttgele
Deluxe-tvåbäddsrum
Bodde på maj 2025
Reser med vänner
22 recension
10/10
Enastående
Publicerades 5 juli 2025
LOVEEDDDDDDD the hotel and all its amenities. Spent some days hanging out next to the indoor and outdoor pools. Hotel was accommodating for all our needs. Would come again.
Översätt
Adria
Deluxe-dubbelrum
Bodde på maj 2025
Par
3 recension
10/10
Enastående
Publicerades 29 juni 2025
Shangri-la is always a guarantee! The luxury smell in the main corridor and hall, the delicious food at the buffet or the perfectly maintained gardens. Would really recommend this hotel!
Översätt
6/8
George
Deluxe River-view Queen Room
Bodde på juni 2025
Familj
3 recension
9.0/10
Utmärkt
Publicerades 17 juli 2025
Excellent staff, especially since some of the customers are “difficult” and a bit rude. Staff remain friendly and helpful!
Översätt
Quy Phu
Deluxe-dubbelrum
Bodde på juni 2025
Familj
3 recension
9.5/10
Otroligt
Publicerades 15 juli 2025
Room are abit dated but overall good stay. Good service and very nice garden but is abit far from center. Overall good experience
Översätt
Gästanvändare
Deluxe River-view Queen Room
Bodde på maj 2025
Familj
9 recension
10/10
Enastående
Publicerades 1 juli 2025
We had a very short one night stay. But everything was fantastic. We really enjoyed the buffet breakfast. Many options and better than we expected.
Översätt
Anonym användare
Deluxe-dubbelrum
Bodde på sep. 2024
Familj
12 recension
10/10
Enastående
Publicerades 5 nov. 2024
The hotel is located beside the river, there is a back gate to access to the river. More quiet compared to Sheraton.
Översätt
Gästanvändare
Familjerum
Bodde på mars 2025
Familj
1 recension
7.0/10
Publicerades 27 apr. 2025
The hotel was good, however, I chose it because all the children amenities that they were advertised, and sadly most of them were non existent or very poorly coordinated. Another major issue is that I booked the hotel because of the indoor pool, which was closed during our whole stay, they offer complentary kids club playground service which was nice, but definitely not enough to.compensate not having a pool, my kid was totally disappointed, as I had mentioned this as a great feature of the hotel. The staff was friendly but if you are choosing the hotel because it's kids friendly, move along as most of the activities aren't really there....
Översätt
Beauty makes sense
Deluxe Rive View Twin
Bodde på sep. 2024
Familj
5 recension
8.0/10
Mycket bra
Publicerades 17 okt. 2024
The hotel is not situated in the city centre, but it only takes you a few minutes cab/hired car ride to the city centre. It costs around RMB 10 to city centre where you can find more eateries. I love the beautiful hill scenery from my room, which is a kind of postcard view. After every dinners, I like walking in the spacious garden area outside the hotel lobby. Quiet, comfy and relaxing! I find some foreign tourists in the morning buffet session, so it must be a good choice for foreigners who might trust an international reputable hotel group.
Översätt
Svar från boendet: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Johnathan
Deluxe-dubbelrum
Bodde på sep. 2024
Par
8 recension
3.5/10
Publicerades 9 okt. 2024
This hotel does not deserve the Shangri-la brand. The hotel is very dated, the room has not been well maintained. The hotel towel had material coming off, stuck all over me and my clothes, and when I complained to the front desk, all they offered me was 15% off my buffet dinner which really is quite insulting. The buffet was also terrible, with lot of cold food or overcooked meats. I don't know how a Shangri-la hotel can be this bad. There are much better options, even some 3 star or 4 star options are better than this.
Översätt
Svar från boendet: Dear value guest,We are truly sorry to hear about your disappointing experience at our hotel. We take your feedback very seriously and are disappointed that we did not meet your expectations.Regarding the dated appearance and room maintenance issues, we are currently in the process of evaluating and planning renovations to address these concerns. We understand that this is an important aspect of your stay and we are committed to improving.The issue with the towel is unacceptable and we apologize for the inconvenience it caused. We will investigate this matter further to ensure that our housekeeping standards are upheld.As for the response from the front desk, we understand that it may have seemed insufficient. We will review our complaint handling procedures to ensure that we offer more appropriate solutions in the future.We are also sorry to hear that the buffet did not meet your standards. Our culinary team is constantly striving to improve the quality and variety of our food offerings. We will take your feedback into consideration and work on enhancing the buffet experience.Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Guilin in the future. We are committed to making the necessary changes to improve our hotel and provide a better experience for all our guests.
Ngiap Toon Patrick
Deluxe-dubbelrum
Bodde på feb. 2025
Par
3 recension
9.0/10
Utmärkt
Publicerades 3 apr. 2025
Wonderful and spacious room. Nice to relax in. The distance to downtown is about 5km. Getting a Didi ride is no problem. The view of the garden and the Guilin landscape from the room was fantastic. The staff at the travel desk were very helpful too.
Översätt
Chuntao Wu
Deluxe-dubbelrum
Bodde på feb. 2025
Affärsresenär
10 recension
10/10
Enastående
Publicerades 31 mars 2025
The location is wonderful, the service is very good. You can learn and practice Taiji (Tai Chi) there, and if you like to run - you can run along the riverside for 8km.
Översätt
ELKM
Deluxe-dubbelrum
Bodde på feb. 2025
Familj
4 recension
8.0/10
Mycket bra
Publicerades 22 mars 2025
Service is good. All the staff are helpful. However the hotel interior furnishing is very dated. Could smell cigarette smell in the room travelled in from other rooms. Spa service is very expensive. Location is convenient though.
Översätt
Svar från boendet: Dear Guest,Thank you for staying at Shangri-La Guilin and taking the time to share your experience with us. Shangri-La Guilin has always adhered to the service concept of Shangri-La, which is characterized by warm hospitality and treating guests like family members. We are truly delighted to receive your recognition of our service.At the same time, we are sorry that some of the hotel's interior decorations and conditions did not meet your expectations. We have carefully noted down your feedback and will use it as a reference when planning future renovations.Once again, we sincerely appreciate your valuable comments. We look forward to providing you with the warm and familial service again in the future.
Ujan Timsina
Deluxe River-view Queen Room
Bodde på nov. 2024
Par
2 recension
8.5/10
Mycket bra
Publicerades 20 dec. 2024
Hotel looks better at night.
Översätt
Svar från boendet: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Hossein no
Deluxe-dubbelrum
Bodde på feb. 2025
Par
3 recension
10/10
Enastående
Publicerades 25 mars 2025
Everything is great. A luxury hotel which is valued for the price Highly recommended
Översätt
Svar från boendet: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.