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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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Juan Sebastian
Deluxe-dubbelrum
Bodde på juli 2023
Par
9 recension
4.7/5
Otroligt
Publicerades 22 aug. 2023
Great hotel in a great location , the hotel interior it’s astonishing, the staff is friendly and the check in is quite fast. However the food is quite average.
Översätt
Svar från boendet: Dear guest, thank you for your stay and sharing pictures and text. It is an honor to learn that you have had a pleasant and comfortable travel time here, and it is also a pleasure to receive your recognition and praise for the overall service of the hotel. Good quality and excellent service are our long-standing principles. Thank you very much for your valuable feedback on food. We have already provided feedback to relevant departments to enrich dish styles and add features. We sincerely look forward to your visit again and wish you a happy life!
NIMA101
Rum med queen size-säng och utsikt över bergen
Bodde på feb. 2023
Par
4 recension
5.0/5
Enastående
Publicerades 26 mars 2023
It's a great hotel with professional and kind staffs.
Översätt
Svar från boendet: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Expat
Deluxe-dubbelrum
Bodde på juli 2022
Ensamresenärer
120 recension
4.5/5
Utmärkt
Publicerades 8 aug. 2022
This is an absolutely beautiful hotel. As a solo traveler, I do feel that it’s good for one night to experience that design and pampering space. There are bus tour groups which go there and seem to work well with the KTV, Buffet meals, and lounging areas.
From my trip, I stayed for two days after the Chinese Qixing Festival. It was really nice to arrive and have access to the teatime snacks and desserts as well as the wonderful architecture and furniture design. The outdoor pool is nice, however the indoor pool charges 50 yuan because they offer drinks and snacks. The only drinks and snacks they offered were juice boxes and some fruit. One employee told me that there were cocktails available. The exercise room and yoga room were set up very nice. The shower rooms very clean. I would not pay for the indoor swimming pool in my opinion based on the drink/snacks.
The bar that is advertised from some user photos does not exist. Some employees said it was open, others said not. Management can communicate that better, as a lush hotel should have a solid lounge. The tea lounge does not have any alcohol drinks available, but rather decoration of wine bottles. The design is gorgeous though. One employee told me that they ran out of alcohol due to holiday, and another employee told me that there was a bar open which really was not. I simply went to get my own spirits when I wanted a cocktail (made in my room).
Other than that, everything in the hotel was fine. My room was really lovely with the exception of the fact that you cannot go out on the balconies and there is a smoke smell from the carpet. The hotel gladly gave me a an air purifier to help alleviate the smell. My opinion is that the power should be sat on before a guest checks into their room. I had to change the filter over the two days. It did not appear that the KTV was open (maybe epidemic), I decided to go hang out in town, but enjoyed the Victorian flair when relaxing.
Overall, the comfort, bathing, and relaxation was great. The breakfast is really delicious, and the service of the employees all around was impeccable despite the fact that they could not offer all of the amenities. It seems an OK place for families/photos as well since the property is unique. The 50 yuan for tea time was probably the most valuable, and the room service staff are detailed. The butler/reception very professional, Ayi staff amazing. Transportation quite easy.
Översätt
6/16
Svar från boendet: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Prinola Naidoo
Deluxe-dubbelrum
Bodde på juni 2022
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 18 juli 2022
I thoroughly enjoyed my stay at this hotel from the beginning. When I arrived the staff were super helpful and polite from the minute I stepped out of my taxi.
The staff at the front desk were very polite and efficient and the receptionist also upgraded my room for a room with a better view. They could barely speak English but went out of their way to use a translator to ensure that I understood what was going on.
When I got to my room, it was beautiful and matched the theme of the hotel which is a fusion af antique and modern. When the receptionist entered my room, he instantly got a strong cigarette smoke smell and immediately offered to get it fixed.
The buffet dinning area was well set up and offered a wide array of dishes, drinks, pastries and desserts. I ate dinner which was an added cost of 99rmb which is reasonable considering the huge variety of food that was offered. The breakfast was just as good as it also had a huge selection of food.
The location of the hotel was great as it was very close to downtown and the surrounding area was lovely to go walking. The hotel also offered in house entertainment every day which was a huge plus.
I'm very pleased with my stay at the Grand Bravo.
Översätt
Svar från boendet: Thank you for your support and recognition, our hotel is committed to serving every guest to the store, your recognition of our hotel is our biggest motivation, thank you again for taking our hotel as your first choice in Guilin, welcome to come again next time!
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2022
Res med vänner
1 recension
3.7/5
Publicerades 19 okt. 2022
Misleading advertisement in the pictures on the App. Outdoor pool is closed already in October even if the temperatures exceed 35 degrees celsius. After asking at the reception for the reason. Answer of the hotel:,, The pool is closed because of to low temperatures, but you can use our indoor pool for an extra fee”. Really a pity because I especially booked this place because of the pool. This should be especially pointed out on the app to avoid inconveniences and to not mislead any guests.
Översätt
Svar från boendet: Dear customer, thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of our guests. When the outdoor swimming pool was closed, we also closed it on Ctrip. Your opinion is important for us to have this facility open. Service details have always been our focus for a long time. We are glad that you can provide us with timely feedback and we will actively rectify it, We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
Gästanvändare
Deluxe Room (2 beds)
Bodde på sep. 2022
Res med vänner
3 recension
2.5/5
Publicerades 12 nov. 2022
Our initial impression was not great when we were refused entry unless we could show our passports, entry stamps, green code, travel code and covid tests while wearing masks, but Chinese guests werent checked at all. On our first morning my friend found a cockroach in her coffee, she was told that she must have put it there, no apologies. They advertise an outside pool, but we were not allowed to use it. The room itself is very nice, but the TV didnt work and we were just told “sorry” without fixing it. Breakfast is ok, not great, but not bad. inside swimming pool is nice and attendants are super friendly.
All in all I would not stay again, but not the worst experience I have had.
Översätt
Svar från boendet: Dear guest, thank you for choosing to stay at the Guilin Grand Mansion Hotel. Upon seeing the rating you gave us, we deeply apologize for providing you with such a rating experience. For TV equipment malfunctions, we will strengthen equipment maintenance and conduct stricter inspections of breakfast hygiene and quality issues. Thank you very much for giving us the opportunity to make corrections. We sincerely thank you for choosing our hotel and staying, no matter what, Thank you for your comment, which made us feel at risk. We recognize that we still need to make greater progress and look forward to seeing you again next time!
Anonym användare
Deluxe-dubbelrum
Bodde på jan. 2024
Affärsresenärer
184 recension
5.0/5
Enastående
Publicerades 18 feb. 2024
好评。zzzzzzzzzz
Översätt
Svar från boendet: 尊敬的賓客,您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人真誠的滿意度去的,同時我們也很榮幸能為您提供最優質的服務,非常歡迎您無論出差或是旅行能再次選擇我們酒店,真誠期待您的再次光臨,祝您生活愉快!