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Läge och interiör4.6
Bekvämligheter4.6
Service4.6
Renlighet4.6
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Chris&Tiana
Boutique Queen Room
Bodde på apr. 2024
Par
5 recension
3.2/5
Publicerades 10 maj 2024
We stayed one night in Guilin and chose this hotel as it is mentioned on Trip.com that they have an airport shuttle service.
The room was clean but smelled strongly of cigarettes, though I specifically chose a non-smoking one. The room itself was spacious, with a great bathroom and bed.
The real disappointment and reason we do not recommend this place as foreigner-friendly (maybe great for non-foreigners) was in the hotel and infrastructure services:
1. No airport shuttle service even though mentioned in the description: We asked about the airport shuttle service to a first desk agent, who told us it was possible. A second one told us there is no shuttle service. Lastly when asking the following day, we understood there's no shuttle, but some sort of partnership with drivers to go to the airport. A shame as we selected this hotel on this specific service.
2. Personnel was overall very unfriendly and undisposed to help or make an effort in understanding or communicating with us. We've lived and travelled in China for years, and this is the only time we felt bad and unwelcome. I might add it doesn't help that the SPA personnel of the 3F downright blocked us off and refused to communicate altogether with us even before we sai hi.
Overall my worst hotel experience in China :( I hope it was only bad luck in a series of interactions and events, but overall a very unpleasant interpersonal experience for us.
Översätt
Svar från boendet: Sorry for the bad experience, we will try to improve the English level and service awareness of our staff.
Gästanvändare
Boutique Queen Room
Bodde på mars 2024
Familj
3 recension
3.5/5
Publicerades 25 apr. 2024
-no toilet paper
-there were garbages from previous guests
-I booked non smoking room but I could smell smoke
-not enough amenities
Översätt
Svar från boendet: We are very sorry for the bad experience. We will try our best to rectify it . Thank you for your suggestion.
Matilda Johnson
Jinxiu Double Room
Bodde på juni 2023
Familj
6 recension
2.5/5
Publicerades 24 juli 2023
Booked the extra "free gift" option which was the free pick up from the airport/train station. Never showed up and requested trip.com for compensation and succeeded because the hotel lied. I personally called twice to arrange and they remarked my train number and arrival time twice on the phone. Because they didn't really confirm it for some reason so I contacted trip.com and they also spoke to the hotel and the hotel said it was arranged (email received). Other than that the location was great, really close to the high speed train, Lodi Cave and the pagodas. Great street food around and even around the clock. The cleanest was somewhat average just because of the carpet. The bathroom and tub were spotless, sheets and pillows were also spotless and clean. The carpet is just... I think they need a better vacuum, still just hair here and there.
Översätt
Svar från boendet: 親愛的客人,感謝您的入住,我們一直關注客人入住期間的感受,同時積極提高自身的專業水平和服務標準,很抱歉,我們在一些方面做的仍不到位,我們會改進我們的不足之處,不斷進步,對於您對酒店提出的意見和反饋,我們十分重視,並做出改進。希望您身體健康,生活愉快
Svar från boendet: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個表揚,一句真摯的肯定都會讓我們的內心充滿着力量,讓所有感激的語言飛翔在生命的藍天,那是酒店對您最美麗的問候,您的信任與支持是我們不斷進步的動力,您的讚美是對我們最大的認可,能為您服務是我們最大的榮幸,酒店全體員工祝您生活愉快,工作順利!
Svar från boendet: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個表揚,一句真摯的肯定都會讓我們的內心充滿着力量,讓所有感激的語言飛翔在生命的藍天,那是酒店對您最美麗的問候,您的信任與支持是我們不斷進步的動力,您的讚美是對我們最大的認可,能為您服務是我們最大的榮幸,酒店全體員工祝您生活愉快,工作順利!
Svar från boendet: 親愛的客人您好:能讓您感到滿意是來住最大的榮譽,您的每一份評價都是我們前進的動力,我們會持之以恆繼續努力,悦居酒店及全體員工時刻揣着一顆感恩的心去經營,用心打造一個精緻舒適的環境,從選材上我們堅持採用高品質、有質量的客用品,不忽略每一點每一滴的細節服務,衷心地期待您的再次光臨,祝您生活愉快!
Gästanvändare
Boutique Queen Room
Bodde på jan. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 21 feb. 2024
非常滿意,傢俱是新中式的,乾淨,通風很好。
Översätt
Svar från boendet: 親愛的客人您好,感謝您在旅途中的選擇,為您提供舒適乾淨的住宿環境,貼心暖心的服務,都是我們義不容辭的責任與不變的追求,很榮幸能得到您的喜愛,給您提供舒適的環境,熱情貼心的服務是我們的責任,再次感謝您的支持和厚愛,我們正在成長中,期待您的再次蒞臨 祝您萬事順利 心想事成。
Svar från boendet: 親愛的客人,很抱歉,酒店位於市中心附近,酒店有兩個很大的停車場,停車相對來説還是比較方便的。直接搜尋“聖豪公館停車場”就可以找到了。浴巾印的不是其他客棧的,是酒店曾用名。酒店不配備洗臉毛巾的,配的都是一次性洗臉巾,洗手枱上的小盒子裏是有的。馬桶墊圈鬆動的問題,您可以在入住期間向我們反映的。房間插座還是很多的,在桌下也是有的。我們在一些方面做的仍不到位,我們會改進我們的不足之處,不斷進步,對於您對酒店提出的意見和反饋,我們十分重視,並做出改進。希望您身體健康,生活愉快
Gästanvändare
Boutique Queen Room
Bodde på okt. 2023
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 29 dec. 2023
乾淨衞生交通便利步行可到灕江邊疊彩景區很近,
Översätt
Svar från boendet: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並給予好評!您的滿意就是對我們最好的肯定與激勵,我們分店致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Svar från boendet: 尊敬的客人,非常高興您對我們酒店的認可,出門在外,住得舒心是每個旅者的期望,也是酒店服務的最終目標。另外酒店樓下就有當地特色的桂林米粉、油茶館和正宗桂林本地菜!周邊景點眾多,背靠美麗的灕江河畔,步行300米即可欣賞灕江美景;西向洞奇石美的蘆笛巖;南鄰兩江四湖之一的木龍湖;北鄰疊彩區最優美的虞山公園!路程都很近,絕佳的地理位置和酒店的星級配置是您商務、旅遊的優選,酒店全體員工期待您再光臨,祝生活愉快~
Svar från boendet: 親愛的客人您好:能讓您感到滿意是來住最大的榮譽,您的每一份評價都是我們前進的動力,我們會持之以恆繼續努力,悦居酒店及全體員工時刻揣着一顆感恩的心去經營,用心打造一個精緻舒適的環境,從選材上我們堅持採用高品質、有質量的客用品,不忽略每一點每一滴的細節服務,衷心地期待您的再次光臨,祝您生活愉快!