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Läge och interiör4.6
Bekvämligheter4.5
Service4.6
Renlighet4.6
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Honest Reviewer
Queensize-rum i business-klass
Bodde på juli 2024
Par
1 recension
2.2/5
Publicerades 4 aug. 2024
Incredibly mediocre hotel. Not sure why folks are giving it five stars, they probably have some incentive in doing so. My experience was not great, the main hall was dark and dismal and the front staff hung up on my phone call when I called them to confirm the booking. The staff in person however was friendly. The rooms were interesting. The beds were rock hard and the lights were constantly flickering. The bed was clean however so that was a plus. The shower was quite strange, there was an opening that allowed water to gush out even when fully closed which made no sense at all. The stains on the bathroom floor were apparent and there was no shower gel but two shampoos, and there was no spare toilet paper. I’d give this place a solid 2 stars and would not suggest anyone paying more than 300 for this.
Översätt
Jean-Yves
Rundbäddsrum
Bodde på mars 2023
Familj
3 recension
2.2/5
Publicerades 1 maj 2023
Too long checking time for foreign passport, taking picture of each single page of the passport. Definitively more difficult to enter this hotel than passing Chinese border. Later the room was smelling cigarette, too bad for families.
Översätt
Svar från boendet: Dear foreign friends, thank you very much for staying in Cairns with your friends. Please forgive our late apology and thank you for your shortcomings in the hotel. We will improve it. We will try our best to optimize the cumbersome process of passport processing. We are deeply sorry that you chose another round bed room after learning that it smelled of smoke, but it still failed to bring you a satisfactory experience. I wish you more beautiful things in your next journey ~
Svar från boendet: 尊敬的貴賓,非常榮幸您經常選擇凱恩斯酒店。有招待不週的地方,給您説一聲抱歉。您提出的3點,現在給您做一個回覆:1、價格問題:因為近期文旅局為了促進消費,不定期不定時會在攜程上面自動發放60元的消費券給攜程的貴賓,訂房的時候自動抵扣。可能您當時訂的時候沒有這個優惠發放,退掉了以後再訂正好享受到優惠了。2、近期因為含早餐的客人並不多,連續有一段時間觀察下來導致食材有浪費的情況,為了避免產生食材浪費,所以酒店確實將早餐調整了一下,但粉面,雞蛋,紅薯,玉米,豆奶/牛奶,水果是正常供應的。如果您覺得不滿意的地方可以給我們及時提出來給您單獨處理喲。3、地面停車位問題:年末有很多公司單位在我們酒店舉辦年會,也有婚宴的客户。所以地面車位比之前緊張一些,酒店門口的露天停車場是屬於天一國際廣場物業的,也還有其他的業主停放,但是酒店還有負4樓停車場,印着凱恩斯酒店字樣的專屬車位,並且車位非常的充足,如果下次地面停滿了,您可以及時聯繫我們,為您指引的呢。也希望您再次選擇貴陽凱恩斯酒店,提前新祝您新年快樂,蛇年大吉!
Svar från boendet: 尊敬的貴賓您好,感謝您對我們小夥伴服務的肯定,您的選擇和支持是我們最大的鼓勵,酒店周圍有各大商超,公園和美食街,地理位置非常優越。酒店立志於為客人提供賓至如歸的温暖,再次感謝您選擇貴陽凱恩斯酒店,祝您每天都能擁有陽光般的好心情,貴陽凱恩斯全體小夥伴期待您的再次光臨!
Svar från boendet: 尊敬的貴賓您好,感謝您對酒店和小麗小姐姐服務的肯定,您的選擇和支持是我們最大的鼓勵,酒店周圍有各大商超,公園和美食街,地理位置優越。酒店立志於為客人提供賓至如歸的温暖,再次感謝您選擇貴陽凱恩斯酒店,祝您每天都能擁有陽光般的好心情,貴陽凱恩斯全體小夥伴期待您的再次光臨!
Gästanvändare
Queensize-rum i business-klass
Bodde på aug. 2024
Res med vänner
12 recension
4.7/5
Otroligt
Publicerades 12 sep. 2024
房間挺大的 很有民族特色 就是洗漱間門好重 網約車來不了酒店門口 衹能在路邊
Översätt
Svar från boendet: 尊敬的貴賓您好,感謝您對酒店的肯定,我們是一家民族特色的商務酒店,洗漱間門的問題您反映後我們在逐步做改善。如果地面車位沒有滿的情況下,網約車和出租車也可以進來的,可以告知物業門崗的師傅們衹是暫時上下人是可以的呢,負四樓還有凱恩斯的專屬停車位。下次還有機會過來,我們親自去門口接您哦~再次感謝您選擇貴陽凱恩斯酒店,祝您每天都能擁有陽光般的好心情,貴陽凱恩斯全體小夥伴期待您的再次光臨!