Hampton Inn & Suites Pensacola/Gulf Breeze

Samantha was such a great help! Every staff member I encountered was sweet as can be and the location and proximity to everything was amazing! Even had coffee late at night! Would recommend and stay again for sure!

One of the best customer service we have ever received from the check in to breakfast to amazing room. Very staff member we interacted with were friendly and very helpful. Extra shout out to the sweet lady who does the breakfast. I would give her a 10.

Great hotel

Not my normal Hilton stay. Refrigerator vibrated in the wooden stand none stop making it impossible to sleep. Breakfast was terrible every day of my 5 day stay. I stay at Hilton hotels several times a month. Most of the time at a Hampton Inn. By far my worse experience so far.

The hotel Staff was very nice, we were running late to check in, so we got there about 10:30 @ Night, the lady was very nice and helpful. The breakfast was ok, they ran out of waffle mix both days. The rooms were very clean and a nice size. The location is great and the the price was very reasonable. They had an event going on that weekend too so it was busy but the staff and ladies on the floor handing out towels were nice and helpful. It is very nice to stay at a place where everyone is pleasant, you not scared to ask a question. I would recommend staying here and we will be back next year.

Since we were meeting our daughter and son in law for a weekend, she suggested we stay here together. Although pleasant staff and clean , it was not what I expected for s Hampton Inn and Suites. The hallway, first of all , was distinctly warm. Nowhere near comfortable, even muggy as you walk forward through the halls. Our room was bare. No pictures, nothing special. We actually had no towels until I asked at the desk. The wallpaper was peeled away in the bathroom, large cracks in the floor tile, and a loose faucet. A king bed was comfortable, but again, nothing special. The breakfast was good, a waffle iron and a choice of pre-made omelettes, turkey sausage and juices. Honestly, average, but I wouldn’t stay here again. Not what we expected for a hotel of Hampton Inn’s usual above average quality.

Hotel room was disgusting,the large dresser had roaches living in it .All three shower gels empty .After telling staff we did not want to be woken they did it anyway 4 of the 5 days ruined the first 5 days of our 7 day trip . Lazy staff ,manager said he would refund two nights and did nothing not a penny . You have been warned if you choose to waste money on this dated nasty, poorly managed and staffed hotel it’s on you .

We made an advance purchase for four nights but left this after three nights. Horrible experience staying at this Hilton property. Way too many pets that probably led to lice infested beds. Location is great with easy access but not worth risking the health of your loved ones.

This hotel was a sad deviation from the normal quality of a Hilton brand hotel. The ceiling in the room was full of mildew, the air conditioner was just blowing air, not taking out the humidity, so every thing was damp. The pillows were old and tiny and worn out, not what I expect on my king size bed. The chair by the pool was in shreds, and very few chairs were even available. Breakfast - what can I say about this, except why did you bother to put it out? Ice machines out of order on different floors.