Holiday Inn Express & Suites Gulf Shores

2 stars given because of the decent breakfast and friendly guy at the front desk (evening shift). The bed area has been slightly updated but the bathroom ceiling showed mildew stains and the tub was cracked and old. The bathroom was not clean showing evidence of hair in a few places in the tub, upon arrival. The room had ants, some of which were in the bed, and the others infested the bath towels after use and in the tub overnight. The front desk was notified and the room was sprayed. However, upon return the bathroom was left dirty with dead ants in the tub and the same foot towel with dead ants left to step out on. It makes me ponder if the health department has inspected this facility. To have paid $678 (in points) has left me angry and embarrassed that I selected this hotel for my family. I will not recommend a stay here unless you are okay with unsanitary conditions.

Let me start by saying the gentleman at the front desk, on the evening shift was wonderful. He was polite, could not do enough to help and asked every time I came in if he could help. However, my room was awful. I first checked into 323 and immediately had to be switched because of the musty smell. I was switched to 232, which smelled slightly less musty, but the bathroom was over run with tiny ants. At this point it was too late to change so I spent the next two days avoiding my room for anything but sleep. The elevator was then painfully slow and while I didn't put the tag on my door I still didn't get my room cleaned when I left for the day. Overall this was a disappointing way to end a lovely trip to the Gulf Shores because the area was lovely and the hotel was centrally located. I hope to be back to the area but I won't be back to this hotel. I expected that staying at a Holiday Inn would guarantee cleanliness standards. I was so disappointed.

We spent 3 nights there and had a thoroughly pleasant experience. Site was clean, comfortable and well-lighted at night. The bed and pillows were incredibly comfortable. The free breakfast was slightly different each morning and yummy all three days. The staff were friendly and helpful the entire time and we were able to do an early check-in. We would not hesitate recommending this hotel to friends and family visiting Gulf Shores and will certainly stay there again when we have the opportunity.

I made a reservation ahead of time. The email said my card wouldn’t be charged until I check in. The check in time is at 3 PM. My card was ran at 6 AM of the same day instead. Since it was a different state, my card declined because it seemed like an inappropriate transaction. I received a notification on my phone and when I saw it I authorized it to go through. When I arrived to check in, the front staff said the card declined and that he doesn’t have any rooms available for me. Then he said he can get me a room with 2 queen beds for $25 more than my previous reservation. Then he said he can get me a king suite for $40 more than my original reservation. I didn’t have any other option, but to take up what he offered. I understand that they can “run out” of rooms, but this is not fair. He found 2 room options for me in less than 3 minutes of telling me they’re sold out. They could’ve called me or held the room till I checked in. I tried to tell him but he wouldn’t even listen. I always stay at Holiday Inn, but this was one of the worst experiences I have ever had with them. Terrible customer service!

Stayed here for 1 night whilst visiting Gulf Shores, staff were friendly and helpful during check in. The location is only a 5-10min drive from the beach! There was ample free parking, plus free breakfast – which was basic, a few hot options and some cereal/pastries, nothing overly special but not bad considering it is free. Please stop using plastic cutlery!! The room was clean and spacious and tidy, and while the pool’s nothing fancy, it’s a decent enough place to stay for a night, on a budget price. Overall, we were happy and would recommend.

Super friendly and accommodating staff ! Clean hotel and great location to everything! The only downside was the musky smell in all the rooms. The carpet is all stained up and definitely needs to be replaced asap. We stayed in a king suite and a regular king room and both smelled the same. After the rooms are updated it will be a 5 star review!

We were very pleasantly surprised and happy with this hotel! It was clean, nice smell, elevator worked well, staff was friendly and very helpful and the bed was comfortable. The breakfast was great! The price was excellent too. We had a bad experience at HIE earlier in the week so cancelled one stay and almost cancelled this one. We’re glad we didn’t; excellent experience at this hotel!! Thank you!!

We were very pleased with our stay at this Holiday Inn express. The staff were professional and friendly. Our room was very comfortable and the bed wonderful. We were so surprised at the extensive breakfast ber, the hot food was hot and fresh. very pleasant atmosphere. We highly recommend this facility.

Our stay was mid April. I’m giving this 3 stars because of the messy stairways. The entire time of our week stay there was spilled coffee in the stairwell. A couple days later someone dropped food and that stayed as well. Our room was clean upon arrival. The cleaning staff stop by most days to offer clean towels. They never replenished the coffee bar in the room. The reception staff were always friendly. We were very disappointed with the pool situation and that there was no hot tub. The pool is always cold and in the shade a lot of the time. It also had lots of leaves in it. The free breakfast had hot eggs, sausage and biscuits and cinnamon rolls everyday. There is a pancake machine as well. The public sitting spaces were always clean and tidy. We didn’t use the gym so no complaints about that.