Gästanvändare
22 juli 2024
We were provided this hotel by Easyjet as emergency accommodation, as our flight was cancelled. The room was dirty, had a funny smell and had mould in the bathroom. I went to the balcony and when I opened the balcony door, I realised there was no lock on the door, meaning the door could not be locked from the inside or outside and was not secure. Our room was located on the first floor. I went downstairs to speak with the manger, who followed me back to the room to see what I was talking about. I showed him there was no lock on the door. He said, “it’s fine, you are safe”. I said, “I don’t feel safe without a lock on the door”. He said, “it is fine, you are safe, you are safe”. He was getting irritated that I was voicing my concerns. I said “I don’t feel safe”. He said “fine, ok leave”. He picked up our suitcase and said leave now. We were marched down the stairs. I went to sit down in the lobby to call EasyJet as I was in shock and totally confused. The manage said, “no leave, get out, you leave now”. He was shouting at me and my son. It was a very scary experience. I broke down crying and I was so upset, I had a massive anxiety attack. It was after 2am in the morning and we were now abandoned in Turkey, with no accommodation for 4 nights. My son was extremely anxious and scared. We were absolutely traumatised by the way we had been spoken to and treated and for no reason whatsoever, other than me wanting to be safe. It was disgusting treatment from a staff member at Serhan hote. I would never wish this experience on anyone. It was one of the worst experiences I have every been through in my life. I would avoid this hotel at all costs.
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