Hotel Landhaus Moserhof

This was a difficult review to write as the location of this hotel is idyllic in a village nestled among the vineyards south of Vienna and the staff were excellent. However, what we were not told when we booked was, in reality, from Monday to Friday this hotel is wholly focused on providing a venue for training and meetings rather than as a hotel focused on guests who are looking for a leisure break. It lacks the size and facilities to cope with both at the same time. We arrived on a Sunday and thought we had chosen the perfect hotel as we sat out in the peaceful garden next to the pool having been warmly welcomed. The following morning we also had a delicious breakfast in the garden. Having had a busy 5 days in Vienna, we then settled into a shaded spot in the garden with our books. However, we quickly found ourselves surrounded by break out groups undertaking various exercises. In all fairness to them, they were not too noisy and the facilitator did ask us whether they were disturbing us. Unfortunately that all changed with the group of bankers that arrived Tuesday. They were loud and obnoxious to the extent we were driven from the hotel during the day and, on the Tuesday evening, essentially ejected from the pool area by an alcohol fuelled team building event (including taking glassware into the pool itself!!). On Wednesday morning, we were enjoying a quiet breakfast at 0845 - and then the same group descended, occupying all of the tables around us in loud problem solving discussions and arguments. Unlike Monday, the facilitator had no interest in whether they were disturbing other guests or not. Thankfully, the groups on Thursday and Friday restricted their events to the conference rooms although, on the Friday we contended with works and lawn cutting - but only when the group had gone to the conference room! We were clearly not the priority of the management! My message to anyone considering staying at this hotel is that if you intend booking at any time between Monday and Friday be prepared to have lots of activity going on around you and for the possibility of evening ‘team building’. For me, what was supposed to be a relaxing break I felt I was back in the office for at least 3 of the days we stayed there. We definitely got the impression that we were just there to fill empty rooms and that the priority was the training groups. I did write to the hotel outlining our experience after our stay but have had no response.

Die Lage des Hotels hat uns sehr gut gefallen ebenso wie die detailreiche und geschmackvolle Ausstattung. Der Saunabereich ist für die Anzahl der Betten sehr klein geraten, dafür ist der Poolbereich samt Garten großzügig und sehr schön gestaltet. Der Service des Personals ist jedoch leider nicht von durchgängiger Qualität und vor allem im Beschwerdefall nicht kundenorientiert! In einem Haus dieser Preiskategorie darf es einfach nicht passieren dass Rezeptionsmitarbeitende regelmäßig nicht grüßen, unaufmerksam sind und bei Reklamationen schnippisch reagieren. Um die Wiederherstellung der Zufriedenheit und somit das Wohlergehen der Gäste wird sich wahrlich nicht bemüht! Am Ende zählt die Serviceorientierung und Gastlichkeit….beides wurde uns leider nicht zuteil und deshalb können wir das Haus trotz der ansprechenden Ausstattung nicht empfehlen.

Sehr freundlich wurde ich begrüßt. Das Zimmer war super schön und sehr sauber. Alle Getränke in der Minibar sind in der Buchung enthalten. Saunagang mit anschließenden Sprung in den schönen Infinity Pool war super angenehm. Die Krönung war dann noch das Frühstück, welches keine Wünsche offen gelassen hat. Komme sicher wieder.