Crystal Hotel Bodrum

We were a party of 6 adults. On arrival in the early hours they had to book 3 rooms in, 1 at a time. It took ages. Then they took 2 lots off to their room and then 2 youngsters to a room that absolutely stunk. Luckily i checked they were ok. Had to spend another half an hour sorting them a different room. We were asked if we were hungry but by this time we just wanted to go to bed so I don't know what food might have been offered. They were given a disabled room and one of the 3 beds in there had dirt and what looks like cat hairs in it. They also had no hot water which they reported after breakfast and there were flies in the sink. After 2 nights in the disabled room and having to deal with an inch of water on the bathroom floor because the seal on the shower was broken, having no hot water, the shower falling apart and a broken toilet they were moved to another room where they spent the rest of the holiday with no problems. Our air con was broken and we could feel the springs though the mattress and every time you move the springs twanged which I reported in the morning. The air con was eventually sorted by 2pm. The safes in 2 rooms were locked shut and had to send someone out to fix them in 2110 and 2112. Mattresses were replaced in the afternoon and were really good. On arrival 2 tiny bottles of water not even in the fridge. No mini bar just empty fridge and given 2 small bottles of water every day. In the restaurant there was a very small choice of hot food and they were very stingy with the food cooked in front of you on the grill like chicken or omelettes. The choice of drinks was very limited. I dont drink alcohol but I think there was only one kind of beer and no proper fruit juice. There were dirty plates every night. I started handing them to the staff but there were so many I gave up and just moved them to one side. There wasn't a kettle in the room even though the brochure in the room said there was. No parasols on most of the sunbeds you could sit at the back in the shade though. I asked about late checkout and they said hotel was full so no late checkout on any of our 3 rooms, then when we got to reception to check out they said there'd been a cancellation so we could have any one of the 3, but by then we were all packed up. No courtesy room just cold outside pool showers and a cubicle at the turkish bath to change. No lock on luggage room and door not visible from reception so anyone could go in. For some reason when we went to collect our cases for return transfer, the luggage room was now locked. No air con on in any part of the hotel except your room. There are air-conditioning units but they're not switched on. So waiting for your bus to the airport is very hot. A few of the staff speak a little English but mostly had to use Google translate. Some of the staff ask to have their photo taken with you and then ask for a tip. The only member of staff I could not complain about was the lady that cleaned our room. She worked s

My second stay in this hotel with same experience. I have read many different reviews about this place many of them bad, and that is why I am writing this review. People expect luxury service for little money. That simply doesn’t exist. Maybe some of the rooms need improvement maybe some rooms haven’t good position, maybe young inexperienced staff need better English but in general THERE IS NO BETTER OPTION IN THIS REGION FOR THIS MONEY Kitchen perfect excellent choice variety of everything meat fish sweets Location top best view ever one of 10 spots on National Geographic for best sunset view Staff always keen to help rooms cleaning on daily basis with change of linen and towels water supply on daily basis Free shuttle to the beach however 10-15 minutes walk is not bad for physical exercise Beach bar ok with pastries hamburgers Pommes salads Two pools not bad not extraordinary but ok pool bar same as beach bar and work till midnight Every evening kids program and then some other amusement program. Probably there are many better hotels around but not for that money. Last year in Yasmin resort nearby I spent double money with far less satisfaction

This palce is dirty, the rooms are not cleaned properly, we had to sleep on dirty sheets the first night, door to our room didn't shut properly let along lock, the safe didnt worth either and was not fixed, filthy floor, filthy bathroom. Around the pool they don't clear up the cigarette butts and spilt drinks from the night before. There is no entertainment in the evening and no water sports. There is very limited selection of local drinks other than wine, beer and vodka. when we arrived there were only 3 beds when there should have been 4, my daughter had to sleep on a camping bed. The wifi doesnt work in the bedrooms which isnt good when you have children. Out of 2 families a total of 9, 7 of us became very ill. the hotel needs a complete overhaul. I would not recommend this hotel to anyone. On the beach should not have this hotel on there books, its the worst hotel i have ever stayed in and i have travelled alot.