Atour Hotel Haikou Wanguo Metropolitan Qilou Old Street

We had a wonderful stay at Atour Hotel Haikou Wanguo Metropolitan Qilou Old Street. Would like to commend both 万星 (manager) & 天顺 (assistant manager) for making us feel welcomed and going beyond to recommend and make reservations for our visit to the Museum. Kudos to the management staff for ensuring all the staff are well trained, they carry out their duties with enthusiasm & dedication. Even the aunty that cleans my room is so polite and cheerful and does her job with pride. I am amazed when I left my clothes in the washing machine and 2 hours later found it dried and neatly folded & packed in the laundry bag👍. We can feel the genuineness of the service that rivals most 5 star hotels. The amenities in the hotel is excellent and the hotel is new and well kept. I highly recommend this hotel.

Nice hotel with almost all amenities (except swimming pool). Service staffs was extremely friendly whenever we asked for recommendations and help. Special thanks to 万新, 清久 and 幸怡 ! Breakfast was simple but filling. Hotel also provide late supper for free. Laundry room was one of the best I’ve seen and used in China. Only cons is the location where there’s isn’t much tasty food within walking distance. But overall will still recommend this hotel 👍🏻

We have booked 4 rooms for my big families and we are all happy with the hotel. They have upgraded our room to bigger room and we have paid to purchase our breakfast next day. The staff are very nice. Plus points is they even offer free laundry services.

Amazing Stay at Atour Hotel, Even During a Typhoon! We had an amazing stay at Atour, even though we unexpectedly encountered the Yagi Typhoon and had to extend our stay for an additional four days. We were incredibly fortunate to be staying at Atour, which maintained power, water, and internet throughout the storm. They even provided free washing and drying services, which was a huge help. Due to the typhoon, all the nearby restaurants and supermarkets were closed, but Atour went above and beyond by offering free breakfast, simple meals for lunch, dinner, and supper. Their hospitality during such a difficult time was truly exceptional. I would absolutely stay here again and highly recommend it to anyone visiting the area!

The location of the hotel is very good with eateries very near. Beijing Pedestrian street and Arcade Streets are also not far away. The staff is friendly and service is good including sending clothes back to our room after free washing and drying in the laundry. The room is very clean and very well designed for convenience. However, it is inconvenient to go down to the exit at street level with the change of lifts and walking from one end to the other end of the lobby to do so.

A nice and comfortable hotel, hospitable and friendly front office staff leaves a good memory, outstanding services.