Mercure Haikou City Center

The usual Mercure standard. At the hotel, none of the front desk staff can speak in English.  They are friendly and helpful. Its location isn't the best. Approx 6-8 minutes walk to nearest big mall; could be Sunshine Mall. Room is comfortable and clean. We were allotted an end room with a round table. The table is better than a couch in some rooms.  Furniture and fittings are new. Breakfast was good. There was variety but not extensive in both Chinese and Western dishes. 

Staff were exemplary in helping us check in & out. Very kind, patient & helpful. Bed was comfortable. Free usage of laundry room. Breakfast was good. Supper provided too. Room was clean & spacious.

Hotel was in a good location with many malls within walkable distance. Check-in was smooth without any issues. Room was really spacious and similar to what was shown in trip.com. All amenities were available as described and you can feel free to request anything from the front desk. One minor inconvenience was that the aircon was unable to cool the bedroom below 24°C. Ms Chen 陈小姐 and her team did a splendid job in serving us, from Check-in to Checkout. All of them do so with a smile on their faces. Overall, highly recommended without breaking the bank for a 4* hotel that was opened in 2024.

Polite staffs, but we were not fortunate to stay when hotel have air conditioning servicing issues. 3nights stay our sleep were disrupted by room temp 24.5 to 25degree which is warm. Reception apologised with a gift.

Very clean and new, recommended for anyone who comes to Haikou

Reasonable location not too far from malls and restaurants. Friendly staff. Good breakfast. Rooms recently renovated: modern and comfortable. No safe in the room. Not listed on Google maps.